Mangia's Santa Teresa Resort

“Lovely resort. Service not great.”

The resort is stunning! Service however leaves to be desired. Not attentive to guests, in fact it feels like you are disturbing their conversation between themselves when you need them. They are not very friendly. The cleaning staff was the most friendly experience.

“Overall resort is clean and tidy. Lots of added extras to pay for. Reception staff are horribly rude and unwelcoming.”

Firstly check in was quick and smooth where our bags were taken to our room for us. Danbar was very helpful and friendly. Andrea, one the bar staff went above and beyond to make conversation and suggest good places to see whilst in the area. We did find that our room was always nicely presente... more

Firstly check in was quick and smooth where our bags were taken to our room for us. Danbar was very helpful and friendly. Andrea, one the bar staff went above and beyond to make conversation and suggest good places to see whilst in the area. We did find that our room was always nicely presented once housekeeping had been. Changing the towels and presenting the bed nicely. Otherwise the resort is clean and tidy, the bar staff are all friendly and helpful. Avoid the majority of the reception staff if you can. Do note that this hotel is expensive but provides very little. You cannot use tap water in this area but you are not provided with any water apart from two tiny bottles upon arrival. They charge €5 for one bottle of water at the bar. (Get the bus into town and walk to the despar or eurospin, you can buy 6 bottles for under €2 euros) a small beer is €7… don’t waste your money. The ‘private’ beach that is advertised is actually half a mile uphill from the resort. It’s not private the way you would think, it’s a public beach with sun loungers cornered off for mangias customers. Nobody checking this either so anyone can really use them. The signs ‘water sports’ in the resort just end up taking you to a horrible bit of water where there is a ton of plastic and not a very pretty part of such a beautiful place. We found that a small minority of the reception staff were actually welcoming and helpful where a large portion of them were rude and dismissive. Our shower had broken 5 days into our trip so we reported this straight away where we were told it would be fixed the next morning. It wasn’t. We then reported it the next day as still being broken, we had to speak to reception twice in the space of an hour because nothing had been done. A man then came into our room to see the shower and said he couldn’t fix it and would be back with some more information on what to do. He never returned and nothing was ever done so when checking out we said it was still broken and nothing was done and the lady at reception said there was nobody to fix it. Surely they would then be unable to check someone into this room due to the broken shower but refused to extend our checkout time past 11 o clock because they were so ‘busy’ We also spoke to the same two ladies at reception on our last day to ask if they had any information about our transfer. They did not ask our names or what room we were, simply just said “no” On the same visit we asked if we were able to extend our checkout because with the usual checkout being 10am we weren’t due to leave the hotel until 5pm as we had a later flight. They said no to extending it past 11am so we agreed on that. Our last morning we went for breakfast and retuned to our room at 10:05 where we were then locked out. Going back to reception where the same two ladies were working we said we were locked out “checkouts at 10” they said and we tried to say that we had agreed on 11 where she bluntly said “we’ll change your card” where she did. Going back to our room after this encounter she rings the phone in the room “checkouts at 10” at this point it’s 10:25 and we are packing. We ring back and explain we were told 11, very rude and unprofessional! If you have to checkout early and don’t leave the resort till later there should be showers (not the ones by the pool) that customers can use before they depart. You also have to pay city tax which we weren’t aware of. This is €2.50 per person per day. There are ugly parts of this resort, one being the area you look out at from part of the restaurant, although you can see the sea The area before it is derelict and where they keep their very overfilled bins. Slightly disappointing as the actual place to sit is pretty. The front sun-loungers by the pool cannot be used unless paid for in your package. Certainly not worth paying extra for full board. Breakfast is fine and convenient but otherwise get the bus into Santa Teresa town, there are lots of lovely places to eat at a reasonable price!

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