Multisuite Palermo

“Apartment 8.1: Stunning views, but marred by numerous flaws”

Pros: The apartment is in an excellent location, only about a 5-minute walk from the main station. The building itself is beautiful and renovated. The terrace is the apartment's greatest asset—very spacious, a corner layout, and offering breathtaking views. We weren't disturbed by any street noise.… more

Pros: The apartment is in an excellent location, only about a 5-minute walk from the main station. The building itself is beautiful and renovated. The terrace is the apartment's greatest asset—very spacious, a corner layout, and offering breathtaking views. We weren't disturbed by any street noise. The place is relatively spacious and clean. Both rooms have air conditioning that also works for heating. Amenities include a washing machine, microwave, a kitchen area with an oven, and a hairdryer in the bathroom. The Wi-Fi is quite fast, and the TV is large enough with plenty of channels; you can also connect your own device via HDMI. The interior design is modern and tasteful. Cons: Check-in is scheduled from 4:00 PM to 8:00 PM. The host sends a rule stating that a "customer care" person will meet you to handle all formalities, noting a €30 fee for late check-in after 8:00 PM. My contact person was Lisa, who was supposed to meet us at the reception shortly after 5:00 PM. However, after landing at Palermo airport, I received a message saying she had other duties and I had to do a self-check-in. This involved sending personal data and paying the local city tax via a payment gateway. Only then did she send the codes for the main entrance and the key lockbox. I honestly don't understand if they charge €30 just for WhatsApp communication, and frankly, I feel I should be the one asking for a refund. I find this approach quite bold. In another message from Fabian, I was informed of a requirement to take the trash to the bins in the courtyard daily. Given the amount of ants crawling throughout the apartment—including the bed—I understand the precaution, but they should address the ant infestation itself instead. Furthermore, we were provided with only one trash bag for a 6-night stay; to follow their rule, I would have had to buy more at my own expense. Another issue in the kitchen was the poorly angled drain hose under the sink, causing it to drain very slowly. The "highlight" was a foul-smelling microfiber cloth left behind by a previous guest (or perhaps there much longer). The kitchenware is sparse; for instance, a cutting board is missing. Fabian also told me there was a DeLonghi capsule machine, but it is actually a Krups, so the capsules we bought in advance were useless. The apartment critically lacks storage space. In the bathroom, there is nowhere to put toiletries in the shower and very little space by the sink. There is a walk-in closet area in the bedroom, but instead of shelves, there is only a rolling garment rack for a few items. In the open-plan living area, there is a sofa bed. The upholstered back was covered in grime marks and mysterious red stains—I’d rather not know what they were. As a bed for two people, this sofa is completely unusable. The backrest area slopes downward, and once unfolded, a large gap is created. The opposite side is flimsy and lacks support, making it impossible to sleep anywhere but the very center. Lastly, we were only provided with 2 rolls of toilet paper for 3 people for 6 nights. It's worth noting there is a "1 Euro" shop right downstairs where they could easily buy all these small items that are currently ruining the impression. Conclusion: I would recommend Apartment 8.1 for 2 people maximum, as the terrace is a huge plus. However, at €200 per night, it is quite overpriced considering the service and flaws.

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