Iberostar Selection Cancun - All Inclusive

“Great staff”

Amazing amenities. Kids loved the Star Camp, and staff was very friendly. My toddler looked forward to spending time with the staff and they had fun activities such as pirate party, and water park. Highly recommend and will definitely visit again.

“Genuine Hospitality”

Iberostar Selection Cancun surpassed all of our expectations for an all-inclusive resort. Every worker genuinely cared and the resort was absolutely spotless. We didn’t have any issues and were welcomed by the concierge “Mauricio” as soon as we got there to give us a layout of the property. The c... more

Iberostar Selection Cancun surpassed all of our expectations for an all-inclusive resort. Every worker genuinely cared and the resort was absolutely spotless. We didn’t have any issues and were welcomed by the concierge “Mauricio” as soon as we got there to give us a layout of the property. The cheeseburgers at the mexican restaurant for lunch was the hidden gem for us. The hibachi was good as well, and then the other restaurants were pretty good, nothing that will blow you away. The pool entertainment was always fun and inclusive. Kids have their own section so that was not bothersome at all. Definitely would recommend staying in the suite ocean front, the balcony and jacuzzi is worth it! Will be looking at more Iberostar properties in the future!

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“Relaxing at Iberostar anniversary trip”

We had an amazing time at Iberostar Selection Cancun. It was our 25th Wedding anniversary and we wanted something special, and we got it. The whole hotel smelled fragrant and was a delight to the senses. We stayed in a Premium Ocean View with Balcony. I loved my balcony. I had a view of the oce... more

We had an amazing time at Iberostar Selection Cancun. It was our 25th Wedding anniversary and we wanted something special, and we got it. The whole hotel smelled fragrant and was a delight to the senses. We stayed in a Premium Ocean View with Balcony. I loved my balcony. I had a view of the ocean and lagoon and just enjoyed sitting on the balcony and watching nature. We were asked how things were going at least 3 times to make sure we were satisfied. We speak both English and Spanish and found the staff were very fluent in English. If you did not speak Spanish you would have no problem here. The staff were very courteous and so attentive. They gave us a special anniversary dessert and congratulated us multiple times. We found the food to be suprisingly good. Even the buffet had some really good things, we especially loved the cut fruit (mango, mango, mango so ripe and delicious), ceviche, and breakfast omlettes. The first chef seemed to be new and his omlettes were a bit different but our last two days had an omlette veteran at the station and she was really good. The a la carte restaurants were really good for an all inclusive. We enjoyed the Hibachi, steak house and Mexican food. We found the food to be very tasty. As someone who is lactose intolerant, I found the staff to take my food intolerance very seriously. They made sure I was safe and it was one of the best experiences. They made my plates special and I did not have to spend time in gastrointestinal distress. Not all places have this much attention to detail and special dietary needs. The beach was beautiful but unfortunately the seaweed was plentiful. It was just the luck of the draw. We stayed by the pool since there were red flags every day we were there and there was a strong undertow. We loved the infinity pool and found it to be very relaxing. The waterpark for the kids was nice, but the parents seemed to not like to take their kids there and had them in the adult pool instead. We did have to get up early to get good pool seats and would like to see a little more shade and available chairs around the pool. This wasn't our first rodeo so we knew the drill. The live entertainment was great. I loved the saxophone player. There was a live band, dancers, singers and plenty of activities. At least twice there was a singer at the buffet. I wish I could have seen one of the later shows, but getting up early had me flagging before I could catch one of the late night shows. My husband is the drinker and he would have preferred some more beer choices but he enjoyed the mini bar beer (Heineken) and mostly had wine. I love smoothies and at one point got fresh fruit from the buffet to get a specially made smoothie. It was delicious, but I don't think they have a custom of making smoothies in Mexico. It is an all inclusive so we weren't expecting top notch alcohol so we weren't disappointed. The ultimate question is would we return, and yes we would. We thought the staff was exceptionally good, the hotel really clean, and the food was good, paticularly, the a la carte restaurants. We might try a villa next time but we loved our room with the balcony and view. I'd be hard pressed to give that up. One con we did find was that the elevators were really hot. That seemed to be a design flaw as there wasn't air conditioning on the elevators and the sun beamed into the open concept see through not tinted enough glass. This was just a minor inconvenience since we never spent much time in the elevators. I also have to give a shout out to Rigel at the front desk who patiently showed me upgrade options and the lady IT specialists who helped to connect my laptop to the network.

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“Good”

The rooms and room service need and upgrade and can use some consistency and attention .Air conditioner did not work after asking for maintenance twice during our 5 night stay.However, the entertainment team and Rosa are incredible very attentive.