Description
Facilities: The resort has a lift and features 4060 rooms, including 2031 double rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistanc… more
Meals: Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Bowling
- Computer room
- Consoles and video games
- Dance hall
- Dartboard
- Disco / DJ
- Entertainment
- Entertainment for adults
- Games room
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby free parking
- Nearby parking
- Outside parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Chapel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Ironing equipment
- Lazy river pool
- Lockers
- Luggage storage
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Pool games
- Private check-in / check-out
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Terrace
- Trouser press
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Cot
- Game area
- Kids' audiovisual material
- Kids' board games
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Bike rental
- Diving
- Golf course
- Golf course within 3 km
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible lobby
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 15183 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 4 featured reviews out of 15183 TripAdvisor reviews
F
FarAway00950720240
18/08/2026
“The perfect Vacation”
We spent 7 nights at the grand this was one of the greatest vacations ever from waking up in the mornings, exercising in the different venues across the 3 resorts to the fine breakfastes. In the different 16, different restaurants going to the spa lane by the pose. Walking on the beach, finishing t… more
J
Jeramil P
15/08/2026
“Best vacation”
Great experience. Great customer service and great food! Can’t wait to go back again.
G
gustavoscarleth
Williamsburg, Virginia
15/08/2026
“Best Stay Yet!”
Our 10-night stay at Moon Palace The Grand Cancun was absolutely amazing! From the moment we arrived until our very last day, we were greeted with exceptional care, warmth, and genuine hospitality. Our Diamond Team, including our concierge and butlers, was truly beyond exceptional. They were always… more
C
Cheeser08
Lubbock, Texas
19/08/2026
“Grand ol time”
Stayed in a 2 bedroom suite. Rooms nice and cozy. Bedding was good. Showers nice and hot. Bldg 89 was close to the Olympic pool. Our butlers, Fransisco & Karen were absolutely great handling all our requests all week. Zacil, our concierge, had all our dinners, spa, and transfers done before w… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info