Now Emerald Cancun

“Biggest Dump Ever!!!!!”

Everything from the service,the workers ,the food,was just the worst I ever experienced! The rooms stink of mold and mildew,the clothes that I had hung up in the closet that I never wore smelled so bad I had to put them in a plastic bag before putting it in my suitcase. The workers were very igno... more

Everything from the service,the workers ,the food,was just the worst I ever experienced! The rooms stink of mold and mildew,the clothes that I had hung up in the closet that I never wore smelled so bad I had to put them in a plastic bag before putting it in my suitcase. The workers were very ignorant and unprofessional! The worst hotel I ever stayed at. Do yourself a favor and book elsewhere.

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“nice hotel if you have your days away from the hotel planned”

we arrived by taxi and the door staff greeted us with smiles and assisted us to our hotel once booked in. we stayed in 609 . has a view of the back roads so nothing to look at much. the room is very spacious and clean. lots of hot water which is a bonus as many places in mexico have only Luke war... more

we arrived by taxi and the door staff greeted us with smiles and assisted us to our hotel once booked in. we stayed in 609 . has a view of the back roads so nothing to look at much. the room is very spacious and clean. lots of hot water which is a bonus as many places in mexico have only Luke warm. made service is excellent. we always leave a tip. this is a very clean hotel with a lovely outdoor pool area. the lobby is huge! and wifi works well every where. the only down fall in my opinion is unless you have your days planned (day excursions) there isnt much to do. there is a town square that offers many open air dining and venders galore! you can also go by bus to playa caracol beach. but be prepared to pay 600 pesos to rent an umbrella and 2 chairs so bring an umbrella. there is a very large chedraui at the entrance to the public access so you can buy snacks there and even offers beer on tap. and a lovely patio you can enjoy it and lots of food options. this really is a lovely hotel that really doats on their guests so enjoy yourselves by the pool. they do have a sorts bar that offers light lunches and light dinners as well as drinks. and an open air bar by the pool. we reserved our room with breakfast included. the breakfast is very good but you can only go once a day.

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“OK for one night”

Spent one night here to be close to the airport. Price was right, and the pool area is nice, but I would not return. I failed to notice that this hotel only offers 2 double bed rooms. If you want a queen or king you need to book at the neighboring Oh! hotel, which is right next door. Smart share... more

Spent one night here to be close to the airport. Price was right, and the pool area is nice, but I would not return. I failed to notice that this hotel only offers 2 double bed rooms. If you want a queen or king you need to book at the neighboring Oh! hotel, which is right next door. Smart shares the Oh! Pool and facilities, but has budget rooms with poor views. Our room looked out on the messy rooftop nextdoor. There is no fridge in the room. Me slept well and felt safe, so I am not too unhappy, but there is nothing about this hotel that would bring me back.

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