Hotel Elcano

“Acapulco totally safe ”

Stayed at El Cano location oceanfront very well maintained hotel all oceanfront rooms and suites SAD Press has demonized Acapulco reputation as dangerous reality is it is totally safe many other major cities are more dangerous than Acapulco

“Right on the beach and rooms have unobstructed views of ocean”

I got a great deal on this hotel and was given an oceanfront room with a view. If you can get a balcony with the room, it will be even better. I was placed on the penthouse level and the views were amazing. You can see the whole bay and the sunsets are lovely to watch. Not much noise in the n… more

I got a great deal on this hotel and was given an oceanfront room with a view. If you can get a balcony with the room, it will be even better. I was placed on the penthouse level and the views were amazing. You can see the whole bay and the sunsets are lovely to watch. Not much noise in the night and you can have a comfortable sleep. The hotel is located right in the middle of the main beach strip of Acapulco. It is not on the main street, but you have to enter through a passageway. There are plenty of things to do around the hotel and easy to get to on foot. if you don't feel like it, you can spend you entire time around the hotel on foot and not spend on taxis. The hotel has a big swimming pool and a private beach. You can arrange various tours from the itinerant vendors plying on the beach. Service and cleanliness was great.

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“Did Not Get What I Paid For”

I will start off with the positive and give 5* to the 3 waiters in the Bambuco Restaurant. David M who has always made my previous visits to Hotel Elcano Bambuco Restaurant a lovely experience in dining. David is a personable, pleasant young man and speaks excellent English. This visit in January I… more

I will start off with the positive and give 5* to the 3 waiters in the Bambuco Restaurant. David M who has always made my previous visits to Hotel Elcano Bambuco Restaurant a lovely experience in dining. David is a personable, pleasant young man and speaks excellent English. This visit in January I also had the pleasure of being served by Rigoberto who is pleasant and speaks English. And I can not forget to thank the pleasant Pablo at breakfast who always with a smile would bring over when ever he saw me two Concha (delicious sweet breads). Pablo also speaks English so he was the only one at Breakfast that knew what kind of bread rolls I wanted. I booked an all inclusive package with Sunwing Vacations to Hotel Elcano from January 11 to 18 and stayed in room 815. I am sure the Reservations Manager and Director of Hotel Elcano knows who I am and did not really care that they might lose me as a returning guest. One of the many reasons I returned to Hotel Elcano in the past is because I enjoyed having the choice of Buffet or Set Menu at Lunch and Dinner. I also enjoy their food, their wonderful presentation of their dishes and their excellent service by their waiters when I order from the set menu. This trip in January I was told by the Hotel Elcano Reservation Manager according to this years contract with Sunwing, Hotel Elcano has arranged for all meals to be buffet unless the hotel does not have many guests on specific days then it will be Set Menu. I told the Reservation Manager that my contract with Sunwing is still the same indicating lunch and dinner buffet or set menu. I even had a copy of my contract with me of what is included in my all inclusive package that I purchased through Sunwing. I was told by the Reservation Manager that it was Sunwing responsibility to inform their customers of the change and I would have to speak to Sunwing. So I made a complaint with Sunwing Representative onsite in Acapulco and I was told I have to speak with Guest Services Desk at the resort, since this is internal resort information that has to be managed with them. What a disappointment! This really ruined my enjoyment of my stay at Hotel Elcano. Hotel Elcano also changed their Dinner Hours which was only available from 7:00pm to 9:00pm. Sunwing website indicated the Dinner hours are from 16:30 to 22:00. The limited Dinner Hours set by Hotel Elcano for Sunwing guests became a big inconvenience for me. Because of the limited two hour time frame to have Dinner at the hotel denied me the opportunity to arrange other activities in the evening to enjoy in Acapulco. Whoever is familiar with Sunwing knows who is at fault and I know there were other complaints at other resorts in Acapulco with similar situations having problems getting what they paid for. I feel though that Hotel Elcano could of rectified the situation at the moment since this was my third visit to their hotel.

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