Casa Dona Susana - Only Adults

“Great Couple's Stay - Missing Water and Ice”

My husband and I (late forties) enjoyed our stay at Casa Doña Susana. The resort is beautiful, the rooms were very clean, and the staff was excellent. The beach team was amazing; the servers were attentive and the umbrella crew worked incredibly hard during a very busy Easter week. My only disappoi… more

My husband and I (late forties) enjoyed our stay at Casa Doña Susana. The resort is beautiful, the rooms were very clean, and the staff was excellent. The beach team was amazing; the servers were attentive and the umbrella crew worked incredibly hard during a very busy Easter week. My only disappointments were that the rooftop pool bar wasn’t open, and that Casa Doña Susana didn’t have water or ice available on-site, so guests had to walk over to Los Arcos once the four daily bottles ran out. Otherwise, a lovely visit.

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“Comfortable but sunny balcony.”

The location of the hotel couldn’t be better if you like access to restaurants and night life in the Romantic Zone. We reserved a balcony room and lucked out because of cancellations and were given room 106 with the expanded balcony over the entrance below. The room itself is huge and spacious eve… more

The location of the hotel couldn’t be better if you like access to restaurants and night life in the Romantic Zone. We reserved a balcony room and lucked out because of cancellations and were given room 106 with the expanded balcony over the entrance below. The room itself is huge and spacious even with a king bed in it, and the bathroom is very spacious as well. Air conditioning was great and the room was spotless. The spartan all-concrete appearance is really fine, as far as I am concerned at least, as long as the basics are good, which they are. The rooms with balconies—the premium rooms—are the ones that are the most spacious and comfortable, I believe, even though there is some street noise there until early morning. Soundproof patio doors would be a great improvement for the hotel to make. The only drawback to the balconies is that when it is sunny, all the balconies get full hot sun from about 10 am to 4 pm. The balconies at the Los Arcos Suites across the street are in the shade all day long, which is a real advantage if you are a balcony person. There is a dipping pool and palapa bar up top and another pool available to hotel guests at ground level at the Los Arcos Suites across the street. I never saw anyone at the latter, not even anyone sitting on the deck around it, while there were usually folks at the dipping pool. I am not sure whether hotel guests can also use the pool at the Hotel Los Arcos, the third of the group hotels, located on Olas Altas street. . But you can get all-inclusive meal arrangements for the restaurant there or buy tickets for individual breakfasts at Hotel Los Arcos at discount prices from the desk at Casa Doña Susana.

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