Casa Dona Susana - Only Adults

“Hospitality when it matters most”

This is a weird review, because I was only at the hotel for 1 night, but I felt this was the most important one to leave. I was in PV when the city was going through a weird time. One of the many reasons I will absolutely be back is because of how far above and beyond the wonderful people of Puerto… more

This is a weird review, because I was only at the hotel for 1 night, but I felt this was the most important one to leave. I was in PV when the city was going through a weird time. One of the many reasons I will absolutely be back is because of how far above and beyond the wonderful people of Puerto Vallarta are willing to go to make you feel at home. Elizabeth went out of her way to make check in and check out as efficient as possible and was kind enough to allow us late checkout while there was some unrest outside. I want to be clear that I felt safe and at home in PV and am looking forward to returning, but it was Elizabeth’s kindness and generosity that have ensured I will specifically be back to to Casa Doña Susana. She encountered us during a very stressful situation and I could not be more thankful for her warmness and kindness.

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“Great Couple's Stay - Missing Water and Ice”

My husband and I (late forties) enjoyed our stay at Casa Doña Susana. The resort is beautiful, the rooms were very clean, and the staff was excellent. The beach team was amazing; the servers were attentive and the umbrella crew worked incredibly hard during a very busy Easter week. My only disappoi… more

My husband and I (late forties) enjoyed our stay at Casa Doña Susana. The resort is beautiful, the rooms were very clean, and the staff was excellent. The beach team was amazing; the servers were attentive and the umbrella crew worked incredibly hard during a very busy Easter week. My only disappointments were that the rooftop pool bar wasn’t open, and that Casa Doña Susana didn’t have water or ice available on-site, so guests had to walk over to Los Arcos once the four daily bottles ran out. Otherwise, a lovely visit.

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“Comfortable but sunny balcony.”

The location of the hotel couldn’t be better if you like access to restaurants and night life in the Romantic Zone. We reserved a balcony room and lucked out because of cancellations and were given room 106 with the expanded balcony over the entrance below. The room itself is huge and spacious eve… more

The location of the hotel couldn’t be better if you like access to restaurants and night life in the Romantic Zone. We reserved a balcony room and lucked out because of cancellations and were given room 106 with the expanded balcony over the entrance below. The room itself is huge and spacious even with a king bed in it, and the bathroom is very spacious as well. Air conditioning was great and the room was spotless. The spartan all-concrete appearance is really fine, as far as I am concerned at least, as long as the basics are good, which they are. The rooms with balconies—the premium rooms—are the ones that are the most spacious and comfortable, I believe, even though there is some street noise there until early morning. Soundproof patio doors would be a great improvement for the hotel to make. The only drawback to the balconies is that when it is sunny, all the balconies get full hot sun from about 10 am to 4 pm. The balconies at the Los Arcos Suites across the street are in the shade all day long, which is a real advantage if you are a balcony person. There is a dipping pool and palapa bar up top and another pool available to hotel guests at ground level at the Los Arcos Suites across the street. I never saw anyone at the latter, not even anyone sitting on the deck around it, while there were usually folks at the dipping pool. I am not sure whether hotel guests can also use the pool at the Hotel Los Arcos, the third of the group hotels, located on Olas Altas street. . But you can get all-inclusive meal arrangements for the restaurant there or buy tickets for individual breakfasts at Hotel Los Arcos at discount prices from the desk at Casa Doña Susana.

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