Marriott Puerto Vallarta Resort & Spa

“AMAZING”

Great service experience makes the difference and Santiago bellman always makes it with a smile and ready to assist the guests Edson at the front desk is amazing 5 stars service

“Update from previous stays”

I've already written a number of previous reviews of this property, so please see those for a more comprehensive overview if helpful. What's new/different, issues, staff: We come to Puerto Vallarta almost annually and have for the past 20+ years, and the vast majority of those stays were at the M… more

I've already written a number of previous reviews of this property, so please see those for a more comprehensive overview if helpful. What's new/different, issues, staff: We come to Puerto Vallarta almost annually and have for the past 20+ years, and the vast majority of those stays were at the Marriott. The hotel has consistently rated pretty well over the years. And our last visit was two years ago. Upon arrival, things did not appear any different from before...including many familiar faces, all of whom left us with positive impressions in the past, as they did with this stay. Our Room (3030) appears to have had a refresh since the last visit. Everything in it was in good working order, except the telephone, which we really didn't care about. New paint. Firm mattress. Spotless as usual. We only had one problem during this stay. A convention was staying at the property, and decided to have a pool party on our first night. It was loud, to say the least! We were also told that it would end by 11. It lasted until beyond 2 AM! We called down to request that it be quieted around 9 PM. The next morning, we awoke to a letter in our door, apologizing for the nuisance and a credit. The Manager also provided her email address, to which I replied upon our return home. She was responsive, willing to listen, and take in feedback, professional, and I felt heard/understood. She has reassured me that viable, measurable action is being taken in the way of policy review, though I haven't received specifics yet. If they actually implement a change to address this, then I would not let this matter concern you, nor weigh this review more negatively than it should. Restaurants and public areas remain unchanged. Nothing worn or "wrong" with any of them! Just appearing unchanged. The standout new feature was the pool area. Previously, it was one large body of water. It's difficult to describe, but that same pool area exists, with a peninsula jutting out diagonally for more chair space. But where a large, open, concrete events area previously existed, it has been torn out and replaced with an adult-only pool area. This was a great addition to this property. Not only for the visual aesthetic. But also for the opportunity to move away from screaming kids (which we only had to do once during our 8 days there). While we were thrilled with the low census (people are just not returning to PV in the numbers that they used to prior to February), which created a relaxing, quiet respite that we are always looking for! It's equally concerning for the employees whose livelihoods depend on tourism! If you're concerned about safety, there's no need to be currently. Puerto Vallarta as a whole is becoming more expensive, and that includes hotels. Hopefully, this will be curbed soon, as it's always been a better value than places like Hawaii. Overall, we were happy with our stay. Will we return? Maybe. We'll want to watch future reviews and see if noise complaints end. But as with any destination that you visit so frequently that you know it like the back of your hand and doesn't feel "foreign" anymore, we might also just be ready for a change. As I started with, the value and what makes it stand out remains the team of employees who work there! Everyone is friendly! Kind! Willing to stop and help! We always love visiting with Andrea at the breakfast omelet station! (We were disappointed that Reyna was on vacation, but continue to wish her well...wonderful gem of a personality if you get to meet her for breakfast!), the three bellmen....just everyone!

less

“Love the hotel but said for La Estancia's closure during breakfast and diner.”

We love this hotel and stayed here every year for nearly a decade. The location and the staff make it a winner. That said our last stay was a disappointment because our favorite on property restaurant was closed except for lunch. We so enjoyed quiet outdoor breakfasts by the sea. We missed t… more

We love this hotel and stayed here every year for nearly a decade. The location and the staff make it a winner. That said our last stay was a disappointment because our favorite on property restaurant was closed except for lunch. We so enjoyed quiet outdoor breakfasts by the sea. We missed the sunset dinners. It was a real dumb decision in our opinion. If it stays closed for the morning and evening we may have to rethink our stays. The valet staff are superb. We hope it changes back to its former glory. That said the room service was excellent. Eating breakfast on our balcony was very enjoyable. We do not care for buffets.

less