Rivera Del Rio Boutique Hotel

“Very cool hotel!”

Very cool hotel! It's a bit out of the way of the romantic zone which we liked. If you don't purchase direct, you don't get breakfast included but we upgraded when we got there. It also gave us a better room. We stayed in "Diego". We enjoyed the and the bed was comfortable. The view of our room… more

Very cool hotel! It's a bit out of the way of the romantic zone which we liked. If you don't purchase direct, you don't get breakfast included but we upgraded when we got there. It also gave us a better room. We stayed in "Diego". We enjoyed the and the bed was comfortable. The view of our room was just of the dried up river but there's lots of cool villas to look at and we saw some cool green iguanas in the trees. The breakfast was nice but there's so many places to go out for brunch that I think I would do that next time. The pools and hot tub are nice. They have 2 cute cats that work the front desk. Very cool place!

less

“Living in a Dream”

I had an absolutely wonderful stay at this hotel, and the staff truly made the experience unforgettable. Every single person working here was kind, professional, and full of class—you can tell they genuinely care about their guests. One staff member who stood out in particular was Ruben. He is one… more

I had an absolutely wonderful stay at this hotel, and the staff truly made the experience unforgettable. Every single person working here was kind, professional, and full of class—you can tell they genuinely care about their guests. One staff member who stood out in particular was Ruben. He is one of the nicest and most helpful people I’ve ever encountered at a hotel. He went above and beyond in every way, always checking in on us, showing us around, and making sure we were comfortable. He was especially thoughtful and patient while helping an elderly lady I was traveling with, which meant so much to us. On top of that, he made the best piña coladas I’ve ever had! Well-mannered, attentive, and truly exceptional at what he does. The hotel itself is absolutely breathtaking. The pools are gorgeous, and the sunsets—especially by the second pool—feel like something straight out of a dream. The rooftop is another highlight, featuring a massive, beautiful jacuzzi that’s perfect for relaxing and taking in the view. The rooms are all unique, each with its own character and charm, almost like individual art pieces. Everything about this place feels thoughtfully designed and welcoming. From the incredible staff to the stunning atmosphere, this hotel exceeded all expectations. Highly recommended, and I would return without hesitation.

less

“Warning”

The hotel is located in a quiet side street, trees and birds and a dry river in front. Interior design is special and quaint; good rooms, good brkfst. Javier, in charge of service, is welcoming and very helpful. Why the warning? Bcs u might get stranded in the shower without water. Why go into d… more

The hotel is located in a quiet side street, trees and birds and a dry river in front. Interior design is special and quaint; good rooms, good brkfst. Javier, in charge of service, is welcoming and very helpful. Why the warning? Bcs u might get stranded in the shower without water. Why go into detail? Bcs it demonstrates attitude. Why is it imprtnt? Bcs my impression is the prblm is permanent. At my first shower (23:00): pressure started weak; then water stopped all together; after 2 minutes, almost drying myself with soap on, burst of strong pressure; then trickle again. In the morning I talked with the manager; she wasn't surprised, which says a lot. She said they will try to fix it. When I asked in the afternoon, she said prblm was fixed but cannot gurantee it won't return (duh?). I took her offer to relocate to a room on the other side of the hotel. Javier came to help me move. Before leaving the room we tried the shower; same trickle. He agreed with me the prblm wasn't fixed, and said other rooms on that side had the same prblm. During the whole process no one apologized or said "I m sorry". Upon checkout, the manager told me not to pay 12 usd for one of my brkfsts. When I asked why, she said "bcs of water prblm". Even then she couldn't utter the word "sorry". Recommendation: Check ahead. PS In both rooms, despite dfrnt glass doors, shower water creats a pool over a quarter of bathroom floor.

less