Description

Complimentary ANTIGEN testing on-property for guests traveling to the U.S. or Canada, in order to comply with the CDC US Travel regulations. On-site ANTIGEN testing will be administered by Hospiten, Monday through Friday, in a designated area of the resort. Guests who require the test will register upon arrival for their preferred date and time on a first-come, first-serve basis. Once an appointm… more

How to arrive

Cancun - See map

Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities. WE CARE - SAFETY FIRST: The safety of our guests, staff and community remains our top priority and we will continue to implement enhanced safety measures. Haven Riviera Cancun Resort & Spa will commit to: Have all rooms fully cleaned and sanitized on a daily basis including: sanitization of all smooth surfaces, touch points, bedding and fabrics. Have all the public areas, surfaces, and touch points (handrails, elevator buttons, door handles and knobs) sanitized multiple times throughout the day. Have hand sanitizer dispensers available throughout the property, both in front and back-of-house locations. Enforce social distancing measures and continue to use throughout the resort, as well as floor markets, to remind all at the resort to keep a healthy distance. Keep all table set ups and seating arrangements adjusted to meet safe recommended distances, including bar stools, sun chairs, daybeds, etc. Implement strict hygiene policies for staff, including the mandatory hand washing and hand sanitizing several times a day as well as daily health briefings. Remind our guests and employees of resources at their disposal including: on-call doctors, nearby hospitals, local pharmacies that deliver and more. https://www.havenresorts.com/covidguest.html

Facilities and services

Swimming pools
Restaurants

Find your personal sanctuary and tranquility at our intimate all-suite beachfront resorts and spas. Surrounded by pure luxury and being pampered by our attentive experienced staff will help you to explore new levels of exclusive services and personalized amenities. Enjoying the finest resort facilities, you will indulge in opulent accommodations, unique fusion cuisine and unparalleled spa experiences.
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Discover five world-class restaurants that are sure to satisfy even the savviest foodie. From our authentic Mexican Steak House and vibrant Asian Fusion restaurant, to our refined Mediterranean restaurant, plentiful Marketplace, and casual Seafood Grill, dining at Haven is certain to provide a unique and memorable resort experience.

Other: Air conditioning; Heating (free of charge)

Additional services: Dry cleaning service; Laundry; Laundry Service; Lift; Maid; Tumble dryer

Reception: 24-hour reception; Concierge service; Multilingual staff; Porter service

Entertainment: Aerobics; Computer room; Dance hall; Dartboard; Disco / DJ; Entertainment; Entertainment for adults; Karaoke; Live music; Pool table; Shops in hotel; TV lounge; Table tennis

Parking: Covered parking; Nearby free parking; Nearby parking; Parking; Security-controlled parking; Valet parking

Means of communication with the center: Shuttle

Shuttle transfer: Airport transfer; Transfer to golf course; Transfer to nearest town

Smoking: Smoke detector; Smoking area

Wi-Fi: Complimentary Wi-Fi

Services: 24-hour gym; Balcony; Banquet and event room; Barbecue; Breakfast in bed; Café; Car rental; Cash machine at the hotel; Coffee machine; Conference centre; Currency exchange; Doctor; Fan; Garden; Hair dryer; Hair salon / beauty centre; Hairdresser / Barber; Heated pool; Infinity Pool; Iron; Library; Luggage storage; Luggage storage; Medical service; Meeting room; Newspapers; Picnic area; Pool jacuzzi; Poolside huts; Private pool; Public bathroom; Reading room; Room service; Safe; Sale of tickets; Sale of tours; Security; Serviced office; Sun terrace; Sun terrace; Supermarket in hotel; Terrace; Wake-up call service; Wedding service

Children: Childcare

Bars: Bar; Beach bar; Coffee shop; Coffee/tea in public areas; Indoor bar; Pool bar; Snack bar

Restaurants: Breakfast buffet; Buffet restaurant; Menu for diabetics (on request); Restaurant guide; Rooms for events / banquets; À la carte restaurant

Swimming pools: Adults-only outdoor pool; Full SPA circuit; Poolside parasols; Poolside sun loungers; Towel service

Gym and SPA: Gym; Hot tub; Jacuzzi; Massages; Sauna; Spa; Turkish bath

Activities: Beach volleyball; Bike rental; Diving; Golf course; Golf course within 3 km; Snorkelling; Table tennis; Tennis court

Accessibility: Facilities for people with disabilities; Ground floor reception; Hotel entrance with ramp; Wheelchair access; Wheelchair-accessible room

Check-in/Check-out

Deposit:: #{ depositAmount } #{ depositCurrency } #{ depositType }; Payment method: #{ paymentMethods }; Payment date: #{ depositTime }

General: Number of people: #{numberOfPersons}; Floor: #{floorNumber}

Tourism register number:: #{ registryNumber }

Our rentals include:: Utilities; Cleaning; Admin fees and taxes

Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

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Taxes included in the final price

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Featured guest reviews
Featured TripAdvisor reviews

9,2 Excellent

Rating 4,6 around 5 for travellers of Tripadvisor

Excellent

Based on 8087 reviews

Rating 4,7 around 5 for travellers of Tripadvisor

Quiet in the room

Location

Rooms

Service

Rating 4,5 around 5 for travellers of Tripadvisor

Value for money

Rating 4,8 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for its good cleaning service

Showing 5 featured reviews out of 8087 TripAdvisor reviews

Jonathan R

21/07/2026

“A wonderful experience”

It was a truly lovely hotel with the most amazingly kind staff. The only sad part was that there was a lot of seaweed on the beach and water (but this is not their fault). The food was amazing and the hotel was so very nice. Israel went above and beyond to ensure that my needs were met.

Jesse R

“Perfect place for a relaxing getaway!!”

Had a wonderful time! Enrique our butler was amazing and handled all the things for us! The staff was awesome as well. Super nice and always helpful. Aquino was the best at the restaurants! He remembered our anniversary and that we were celebrating a birthday. Sandy always kept our room clean too! … more

613daniellek

Ward Hill, Massachusetts

“Ask for Miguel as your butler”

Absolutely amazing experience , our butler Miguel was top notch . I thought serenity was worth the xtra money even if for the pools only . Bartenders make great nonalcoholic drinks / snacks at the pool were a plus. Beach was not swim able but we knew that before our trip . Did not leave the resort … more

Alison S

19/07/2026

“Serenity Club Stay at Haven Riviera Cancun – Exceptional Service & Memorable Experiences”

Haven Riviera Cancun is a beautiful adults‑only, all‑inclusive resort that delivers a relaxing and luxurious experience from the moment you arrive. We opted for the Serenity Club, and the added perks truly elevated our stay. Private check‑in was seamless, and we were immediately greeted by our assigned butler, Paco, who provided a personal tour of the property and ensured we were well taken care of throughout our visit. Paco handled all our dinner reservations and assisted with scheduling additional activities, including golf. We did encounter a few minor issues with dinner reservations at individual restaurants, but once communicated, Paco went above and beyond to resolve them quickly and professionally. His attentiveness made a noticeable difference in our overall experience. Two staff members in particular made our trip unforgettable: -Pedro at the Sunrise Bar is an exceptional bartender whose service truly stands out. His attention to detail, warm personality, and genuine passion for hospitality made every visit a pleasure. Pedro remembered our drink order after the first visit and greeted us with enthusiasm each time. His professionalism and welcoming nature set him apart. Sunrise Bar is a must‑visit, and Pedro will make your experience extraordinary. -We also want to recognize the wonderful server at Tahani, where we enjoyed breakfast several times. Although we didn’t catch his name, his service was outstanding. He remembered my order each morning and even made a special hot sauce for my omelet, such a thoughtful touch that made breakfast feel personalized and memorable. For entertainment, we highly recommend attending the Tahani dinner and dance show, which was a highlight of our stay. Additionally, the nightly live music in the lobby is fantastic. Different bands perform each evening, offering a variety of styles that appeal to guests of all ages. It’s a great way to wind down and enjoy the atmosphere. Overall, Haven Riviera Cancun, especially with the Serenity Club, offers a relaxing, enjoyable, and service‑focused experience. The staff members who go the extra mile truly make the resort shine. We look forward to returning.

Helen H

“Coming back soon!”

My friend and I LOVED our stay so much we extended it one more day. We didn’t want to leave! We originally booked a normal room and decided to upgrade to serenity club with a ground floor room that had the infinity pool facing the ocean. 10/10 would recommend. Our butler, a service that only come… more

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

Based on 1 reviews

Service: 10

Cleanliness: 10

Room: 10

Facilities: 10

Location: 10

Breakfast: 10

Lunch/Dinner: 10

Quality/Price: 10

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Haven Riviera Cancun - All Inclusive- Adults Only