Description

Complimentary ANTIGEN testing on-property for guests traveling to the U.S. or Canada, in order to comply with the CDC US Travel regulations. On-site ANTIGEN testing will be administered by Hospiten, Monday through Friday, in a designated area of the resort. Guests who require the test will register upon arrival for their preferred date and time on a first-come, first-serve basis. Once an appointm… more

How to arrive

Cancun - See map

Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities. WE CARE - SAFETY FIRST: The safety of our guests, staff and community remains our top priority and we will continue to implement enhanced safety measures. Haven Riviera Cancun Resort & Spa will commit to: Have all rooms fully cleaned and sanitized on a daily basis including: sanitization of all smooth surfaces, touch points, bedding and fabrics. Have all the public areas, surfaces, and touch points (handrails, elevator buttons, door handles and knobs) sanitized multiple times throughout the day. Have hand sanitizer dispensers available throughout the property, both in front and back-of-house locations. Enforce social distancing measures and continue to use throughout the resort, as well as floor markets, to remind all at the resort to keep a healthy distance. Keep all table set ups and seating arrangements adjusted to meet safe recommended distances, including bar stools, sun chairs, daybeds, etc. Implement strict hygiene policies for staff, including the mandatory hand washing and hand sanitizing several times a day as well as daily health briefings. Remind our guests and employees of resources at their disposal including: on-call doctors, nearby hospitals, local pharmacies that deliver and more. https://www.havenresorts.com/covidguest.html

Facilities and services

Swimming pools
Restaurants

Find your personal sanctuary and tranquility at our intimate all-suite beachfront resorts and spas. Surrounded by pure luxury and being pampered by our attentive experienced staff will help you to explore new levels of exclusive services and personalized amenities. Enjoying the finest resort facilities, you will indulge in opulent accommodations, unique fusion cuisine and unparalleled spa experiences.
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Discover five world-class restaurants that are sure to satisfy even the savviest foodie. From our authentic Mexican Steak House and vibrant Asian Fusion restaurant, to our refined Mediterranean restaurant, plentiful Marketplace, and casual Seafood Grill, dining at Haven is certain to provide a unique and memorable resort experience.

Other: Air conditioning; Heating (free of charge)

Additional services: Dry cleaning service; Laundry; Laundry Service; Lift; Maid; Tumble dryer

Reception: 24-hour reception; Concierge service; Multilingual staff; Porter service

Entertainment: Aerobics; Computer room; Dance hall; Dartboard; Disco / DJ; Entertainment; Entertainment for adults; Karaoke; Live music; Pool table; Shops in hotel; TV lounge; Table tennis

Parking: Covered parking; Nearby free parking; Nearby parking; Parking; Security-controlled parking; Valet parking

Means of communication with the center: Shuttle

Shuttle transfer: Airport transfer; Transfer to golf course; Transfer to nearest town

Smoking: Smoke detector; Smoking area

Wi-Fi: Complimentary Wi-Fi

Services: 24-hour gym; Balcony; Banquet and event room; Bike rental; Breakfast in bed; Café; Car rental; Cash machine at the hotel; Coffee machine; Conference centre; Currency exchange; Doctor; Fan; Garden; Hair dryer; Hair salon / beauty centre; Hairdresser / Barber; Heated pool; Infinity Pool; Iron; Ironing equipment; Luggage storage; Luggage storage; Medical service; Meeting room; Newspapers; Pool jacuzzi; Poolside huts; Private pool; Public bathroom; Reading room; Room service; Safe; Sale of tickets; Sale of tours; Security; Serviced office; Sun terrace; Sun terrace; Supermarket in hotel; Terrace; Wake-up call service; Wedding service

Bars: Bar; Beach bar; Coffee shop; Coffee/tea in public areas; Indoor bar; Pool bar; Snack bar

Restaurants: Breakfast buffet; Buffet restaurant; Menu for diabetics (on request); Restaurant guide; Rooms for events / banquets; À la carte restaurant

Swimming pools: Adults-only outdoor pool; Full SPA circuit; Poolside parasols; Poolside sun loungers; Towel service

Gym and SPA: Gym; Hot tub; Jacuzzi; Massages; Sauna; Spa; Turkish bath

Activities: Beach volleyball; Bike rental; Diving; Golf course; Golf course within 3 km; Snorkelling; Table tennis; Tennis court

Accessibility: Facilities for people with disabilities; Ground floor reception; Hotel entrance with ramp; Wheelchair access; Wheelchair-accessible room

Check-in/Check-out

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General: Number of people: #{numberOfPersons}; Floor: #{floorNumber}

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Our rentals include:: Utilities; Cleaning; Admin fees and taxes

Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

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Taxes included in the final price

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Featured guest reviews
Featured TripAdvisor reviews

9,2 Excellent

Rating 4,6 around 5 for travellers of Tripadvisor

Excellent

Based on 8054 reviews

Rating 4,7 around 5 for travellers of Tripadvisor

Quiet in the room

Location

Rooms

Service

Rating 4,5 around 5 for travellers of Tripadvisor

Value for money

Rating 4,8 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for its good cleaning service

Showing 5 featured reviews out of 8054 TripAdvisor reviews

Kariann K

21/06/2026

“Second trip to Haven”

We had another amazing stay at Haven for our anniversary!! This visit was even better mainly because of our butler Nacho!! He went above and beyond to make sure we had everything we needed and more.

Sabrina F

“Best resort in Cancun!”

Very amazing hotel, staff is very helpful and friendly. The hotel is very clean and there’s always someone around to help. Restaurants were amazing all the food was delicious.

Sayeed M

“Exceptional place to stay at!”

We loved our stay at Haven. The staff was exceptional and we really bonded with them. The food was exceeded my expectations. We were there for a week and never got bored. There is so much to do and the workers made the stay that much better. 10/10 recommend!

TeeJay1976

London, United Kingdom

19/06/2026

“We left a piece of our hearts in Haven Riviera”

We were a group of 6. (3 x female couples). As always, being same sex couples you never really know the reception you will receive from the establishments/staff and guests. However, I need had not worried. There are far too many elements and things that happened for me to include in this review, but I will try to be concise. The trip was to celebrate my 50th Birthday - we stayed for 14 nights in April - May. The moment we arrived this place exceeded all our expectations. The decor of the whole hotel is stunning..... it is a feast to the eyes….. everything is thought about with so many different areas to explore, and the wildlife is spectacular to see when walking around. Me & my wife had booked a suite with a partial beach view, and received an upgrade to a full beach view…the view was out of this world. Upon arrival a birthday cake was in the room and a little card (I had a total of 3 birthday cakes left in the room on the run up to the big day). The most magical element are the staff. They can't do enough for you, always happy, friendly, chatty, fun and hilarious. Every single one absolutely made our holiday! We managed to eat at all of the restaurants (expect those as part of serenity), some twice, one 3 times, It was hard to pick a favourite as all of very high quality and standard. We also had room service, lunch at minstrels and snacks from the coffee shop..... No one goes hungry as there is so much food and drink choices. We drank wine most nights, and paid extra for some really special bottles.... If you like red wine I recommend you try 'Duetto' Tempranillo - Cabernet Sauvignon, it has to be the most succulent and flavoursome wine ever, and worth every penny! On my birthday we wanted to watch the Leeds united FA cup, and they streamed the match for us in the auditorium, that was pretty amazing and my friends at home had to make do with a standard TV!! My wife booked a private dinner for us all on the beach to celebrate my birthday, this is one memory I won’t ever forget…from the Set up, Service (Martin), lanterns, music, 5 courses and the home baked cake, all outstanding and so beautiful and a few tears were shed.....If you can do it, absolutely book it. The day after my birthday, the hotel arranged another birthday cake and a mariachi band to sing happy birthday at dinner, so I could extend my celebrations, it was such a thoughtful thing to do. We booked 4 trips through the onsite excursions team - They managed everything efficently and even rearranged a trip for us within 3 hours of us having to go, as one of our party was unwell (luckily they have 2 x onsite doctors 24/7, so they were able to get the care an medication without leaving the hotel) We took in a few shows, played bingo, lotto, took part in lots games, played pool volleyball, beach volleyball, darts, table tennis, shuffleboard, attended the foam party, danced, sang, had hookah, drank lots of tequila & Mexican candy, partook in aqua, yoga, and had some amazing conversations with other guests. We went out sailing and kayaking, and saw turtles TWICE!! I would advocate to use this onsite facility, located under the deck on the beach, you just need to purchase a band from reception that only costs $8 and you can use it as much as you want. Don’t let the seaweed put you off, as it is really not as bad as people make out. We walked on the beach daily, and the beach that we visited in Playa Del Carmen was far worse for seaweed, here they constantly clear it. I love this place, it has a special place in my heart and I hope one day I can return. Thank you all at Haven Riviera for making this a dream holiday and one birthday I will never forget.

Keri S

“Not going back.”

We went 2 years ago and it was great enough we wanted to go back. When we came back this year we found the buffet was closed for dinner-that was a huge disappointment. There were also a lot less options at the buffet for breakfast and lunch. There also seemed to be less entertainment in the even… more

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

Based on 1 reviews

Service: 10

Cleanliness: 10

Room: 10

Facilities: 10

Location: 10

Breakfast: 10

Lunch/Dinner: 10

Quality/Price: 10

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Haven Riviera Cancun - All Inclusive- Adults Only