Description
Complimentary ANTIGEN testing on-property for guests traveling to the U.S. or Canada, in order to comply with the CDC US Travel regulations. On-site ANTIGEN testing will be administered by Hospiten, Monday through Friday, in a designated area of the resort. Guests who require the test will register upon arrival for their preferred date and time on a first-come, first-serve basis. Once an appointm… more
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities. WE CARE - SAFETY FIRST: The safety of our guests, staff and community remains our top priority and we will continue to implement enhanced safety measures. Haven Riviera Cancun Resort & Spa will commit to: Have all rooms fully cleaned and sanitized on a daily basis including: sanitization of all smooth surfaces, touch points, bedding and fabrics. Have all the public areas, surfaces, and touch points (handrails, elevator buttons, door handles and knobs) sanitized multiple times throughout the day. Have hand sanitizer dispensers available throughout the property, both in front and back-of-house locations. Enforce social distancing measures and continue to use throughout the resort, as well as floor markets, to remind all at the resort to keep a healthy distance. Keep all table set ups and seating arrangements adjusted to meet safe recommended distances, including bar stools, sun chairs, daybeds, etc. Implement strict hygiene policies for staff, including the mandatory hand washing and hand sanitizing several times a day as well as daily health briefings. Remind our guests and employees of resources at their disposal including: on-call doctors, nearby hospitals, local pharmacies that deliver and more. https://www.havenresorts.com/covidguest.html
Find your personal sanctuary and tranquility at our intimate all-suite beachfront resorts and spas. Surrounded by pure luxury and being pampered by our attentive experienced staff will help you to explore new levels of exclusive services and personalized amenities. Enjoying the finest resort facilities, you will indulge in opulent accommodations, unique fusion cuisine and unparalleled spa experiences.
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Discover five world-class restaurants that are sure to satisfy even the savviest foodie. From our authentic Mexican Steak House and vibrant Asian Fusion restaurant, to our refined Mediterranean restaurant, plentiful Marketplace, and casual Seafood Grill, dining at Haven is certain to provide a unique and memorable resort experience.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Computer room
- Dance hall
- Dartboard
- Disco / DJ
- Entertainment
- Entertainment for adults
- Karaoke
- Live music
- Pool table
- Shops in hotel
- TV lounge
- Table tennis
- Parking
- Covered parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Means of communication with the center
- Shuttle
- Shuttle transfer
- Airport transfer
- Transfer to golf course
- Transfer to nearest town
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fan
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Infinity Pool
- Iron
- Ironing equipment
- Luggage storage
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Pool jacuzzi
- Poolside huts
- Private pool
- Public bathroom
- Reading room
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Supermarket in hotel
- Terrace
- Wake-up call service
- Wedding service
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Indoor bar
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Menu for diabetics (on request)
- Restaurant guide
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Adults-only outdoor pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Bike rental
- Diving
- Golf course
- Golf course within 3 km
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Ground floor reception
- Hotel entrance with ramp
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- General
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- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
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About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 7996 reviews
Quiet in the room
Location
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Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 7996 TripAdvisor reviews
8
882miguelp
Mexico City, Mexico
19/05/2026
“Outstanding guest experience thanks to Israel Villa”
We would like to especially recognize and congratulate Israel Villa for the outstanding service and professionalism provided during our stay at Haven Riviera Maya. This was our second time visiting the hotel, and once again our overall satisfaction has been very high. Although we experienced some m… more
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Pinkie R
Oxfordshire, United Kingdom
18/05/2026
“Beautiful resort with the loveliest staff!!”
Just back from our 6th trip to Mexico, and our first time at the gorgeous Haven Riviera. We had an amazing week! The real standout here is the staff - they are wonderful and truly couldn't do enough for us. A huge shout-out to our brilliant servers Blanca, Cahuich, Moises, and Arturo for making our… more
E
Excursion790859
18/05/2026
“Fantastic Hotel at a reasonable Price”
This place is fantastic and the reason is the people are truly the reason. Just a few to mention are Cesar at the pool, Emilii at the front desk and Alfredo the Entertainment Directer. This has to be our sixth or seventh time there and we already booked for December 26. Pro Tip go there in a fu… more
M
Micah C
Riverside, California
17/05/2026
“Great atmosphere and customer service. Beautiful Resort”
Customer service was amazing. Jose and Israel from the concierge team are the reason we will be back again with our friends and family. They made my wife feel so special for her 50th. I will attach picture of Jose’s sand art on our towels and cabana. Jonathon in Sastu was our favorite server and Sa… more
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Hannah W
17/05/2026
“A beautiful hotel”
We stayed for 8 nights and took the serenity club package which was most definitely worth every penny. The room was spacious, modern and very comfortable with an incredible ocean view. The hotel location is perfect and very close to Cancun airport, the hotel was very secluded with a beautiful lon… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 1 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 10
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 10
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