Description
Facilities: The resort has a lift and features 285 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. T… more
Location: The resort is located in the heart of Cancún's famous hotel zone on the best beach in the city. It is only fifteen minutes away from the downtown area and 20 minutes from Cancún International Airport. It is also close to the best shopping malls, restaurants and nightlife this city has to offer.
Meals: Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive.
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- Other
- Air conditioning
- Convention centre
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dartboard
- Entertainment
- Entertainment for adults
- Games room
- Karaoke
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Chapel
- Cloakroom facilities
- Conference centre
- Currency exchange
- Fan
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Iron
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Poolside huts
- Private check-in / check-out
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Wedding service
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Full SPA circuit
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 14751 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 14751 TripAdvisor reviews
J
J R
01/07/2026
“Awesome experience”
Pedro in particular was very solicitous and professional. Actually the whole staff was pretty incredible. Fantastic service overall. Very well trained staff at all levels. Food was also awesome.
J
Janet S
01/07/2026
“Hyatt Zilara Cancun”
This was our first visit to Zilara Cancun! The staff was amazing! Start from Luis (concierge), Brandon, Rossy & Jorge (butlers), Sandy (entertainment), and Luis at the Highlights bar! Absolutely amazing service!!!! They all took great care of us! A few food choices, a few beer choices! We were welc… more
J
Jess M
01/07/2026
“Great experience at Hyatt Zilara”
Great experience with super staff at the Hyatt Zilara. Jose & Gloria at the coffee shop were the best, be sure to ask for an off the menu treat- ice coffee with gelato! Every morning the buffet in Spices was delish, and servers like Carlos treated us like queens! Maria, Eli and Sandi were super aqu… more
2
21CamdiceM
Lake Charles, Louisiana
30/06/2026
“Our First Review Ever, and Worth Every Word”
Our experience at Hyatt Zilara Cancun was nothing short of spectacular, and it came down to one thing: the people. From the moment we arrived, every staff member greeted us with a hand over the heart and a small bow of the head. It is a simple gesture, but it told us they truly saw us. We never on… more
L
Laura S
30/06/2026
“Abimael by the pool!!!”
Abimael by the pool was AMAZING!!! Always checked on us and made sure we got what we needed!!!
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 1 reviews
Service: 9
Cleanliness: 8
Room: 10
Facilities: 10
Location: 10
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 9
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