Description
Facilities: The complex has a lift and features 800 rooms, including 381 double rooms. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursion… more
Meals: Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.
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- Other
- Air conditioning
- Convention centre
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Dartboard
- Entertainment
- Entertainment for adults
- Games room
- Live music
- Mini golf
- Pool table
- Shops in hotel
- TV lounge
- Theatre
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Club
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Meeting room
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Theme park
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Padel tennis
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 14808 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 4 featured reviews out of 14808 TripAdvisor reviews
J
jbbnet6
Indio, California
21/05/2026
“Hyatt ziva Cancun corner suite”
One of our favorite things to do was swim in the beautiful turquoise water. There are multiple beach areas to enjoy the ocean vibes. We have you g children and almost all of the areas were calm enough for you g children to enjoy. The food was by far the biggest surprise. We’ve all heard the horro… more
G
Gerald M
21/05/2026
“Great Place a bit overprice.”
Great place very good food excellent service just that there was a lot of seaweed not commonly found in May, it did have a lot of kids under the age of 5 that was surprising, selecting the Adult section would not had made a difference except the pool but there are Restaurants were kids are not allo… more
E
Erin S
Oklahoma City, Oklahoma
21/05/2026
“Best Place for a wedding!!”
This resort is magical and we're so excited to get our pics back from our wedding. Can't wait to go back. I do wish over pool was for adults only though
C
Catherinewang23
20/05/2026
“Great stay”
We had a great time staying at Hyatt Ziva Cancun. We booked the club oceanfront king room and it was so worth it. The view from the balcony was stunning. The service, food, pool and overall experience here was phenomenal. I highly recommend.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 2 reviews
Service: 8
Cleanliness: 9
Room: 8
Facilities: 8
Location: 9
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 8
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