Description
Facilities: The complex has a lift and features 800 rooms, including 381 double rooms. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursion… more
Meals: Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.
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- Other
- Air conditioning
- Convention centre
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Dartboard
- Entertainment
- Entertainment for adults
- Games room
- Live music
- Mini golf
- Pool table
- Shops in hotel
- TV lounge
- Theatre
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Club
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Meeting room
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Theme park
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Padel tennis
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
#{ paymentMethods }
Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 14750 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 4 featured reviews out of 14750 TripAdvisor reviews
R
RBateman2016
Richmond, British Columbia
22/04/2026
“Hyatt Ziva Trip #9 - PERFECTION”
The location of this resort is the perfect location it has views at every area of the resort. The rooms are beautiful and the cleaning staff/refreshment staff are 100%. If you stay in the adults only Turquoise Tower, you will be spoiled. It is a bit on the pricey side, but you really do get what… more
C
Crystal M
22/04/2026
“10/10”
Everyone was amazing! Monserrat was helping us in our room and had the most attentive and amazing customer service! Armando led our Zumba classes and he gave the best class and was super helpful! Love it here!
J
Jasmine L
21/04/2026
“Best time ever”
I had the absolute best time. Sometimes all inclusive can be a bit different but the food, location, experiences, and beaches were top tier. The service was amazing and I highly recommend you find Noel and Fernando to assist you during your stay. They were awesome
C
Capn_Caveman
Abilene, Texas
21/04/2026
“Better than I Anticipated”
Was better than I expected. The swim-up rooms are awesome! Tradewinds was excellent both for dinner and at breakfast. The entertainment needs improvement.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 2 reviews
Service: 8
Cleanliness: 9
Room: 8
Facilities: 8
Location: 9
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 8
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