Description
Facilities: The complex has a lift and features 800 rooms, including 381 double rooms. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursion… more
Meals: Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.
more
- Other
- Air conditioning
- Convention centre
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Dartboard
- Entertainment
- Entertainment for adults
- Games room
- Live music
- Mini golf
- Pool table
- Shops in hotel
- TV lounge
- Theatre
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Club
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Meeting room
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Theme park
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Padel tennis
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Excellent
Based on 14894 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 4 featured reviews out of 14894 TripAdvisor reviews
M
Maria R
05/07/2026
“Habaneros is the BEST!”
Our family had the most incredible experience at Habaneros at Hyatt Ziva Cancun! The food was absolutely delicious—every meal was fresh, flavorful, and beautifully prepared. It quickly became one of our favorite restaurants during our stay. What truly made Habaneros unforgettable, though, was the a… more
D
Diana D
05/07/2026
“Great family vacation”
This was our first time in a luxury all-inclusive resort and I was pleased with the family friendly atmosphere, the food quality and top shelf drinks. The views are striking as soon as you step into the hotel. We booked two rooms oceanfront in the Club Lounge for three nights and we enjoyed waking … more
T
T Y
06/07/2026
““All” inclusive…”
Teppanyaki at Moongate isn’t worth the effort to make a reservation for. The chef did a great job putting on a show, but steak, chicken, and shrimp were all overcooked and dry. Plus, the heart of teppanyaki, the fried rice, had strong burnt soy sauce taste. The worst part was that we realized too l… more
C
Cruiser55349596722
Springfield, Illinois
06/07/2026
“A great stay of you don’t mind constant sales pitches”
The resort is a 10! The staff was friendly. The food was average. The entertainment was far too loud. Especially during the day at the pool. The only reason I will not be returning or recommending this hotel is because of the constant sales pitches. Not just the “presentation,” but trying to get us… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 2 reviews
Service: 8
Cleanliness: 9
Room: 8
Facilities: 8
Location: 9
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.