Description
Facilities: The complex has a lift and features 800 rooms, including 381 double rooms. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursion… more
Meals: Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.
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- Other
- Air conditioning
- Convention centre
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Dartboard
- Entertainment
- Entertainment for adults
- Games room
- Live music
- Mini golf
- Pool table
- Shops in hotel
- TV lounge
- Theatre
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Club
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Meeting room
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Theme park
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Padel tennis
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 14837 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 14837 TripAdvisor reviews
T
Terry W
04/06/2026
“Best experience ever”
From the moment you arrive you are treated like royalty. The rooms are luxurious and spacious, well maintained twice a day. The restaurant’s and bars are second to none with amazing friendly staff. The attention to detail, the cleanliness,( you will always see people cleaning is beyond belief. The … more
J
Jeremy K
Stamford, Connecticut
03/06/2026
“Amazing all 6 times we went in 10 years!”
We had an incredible experience there the entire time. The food is absolutely incredible regardless of where you go. We've been to other resorts as well and quality is nowhere near as good. The games / entertainment is unreal - there is something to do all the time. Random food / drink carts an… more
M
Matthew D
03/06/2026
“Great Family Vacation at Hyatt Ziva Cancun”
We had a great family stay at Hyatt Ziva Cancun and would happily come back. The location is hard to beat. Being at the very tip of the Hotel Zone gives you amazing views and beautiful water on multiple sides of the resort, but it still feels tucked away from the crowds. One thing that stood out … more
E
Errol G
01/06/2026
“Another great trip to Ziva!”
This was our 5th trip to Ziva. Always a great experience. Our butlers in the Turquoise Tower, Liliana and Yael, were great. Appreciated them meeting all our needs.
C
Charles A
03/06/2026
“Great Service, not so great beach.”
The service was amazing. I recommend renting a cabana for a better experience. Food was great, beach was not as great as expected. There was way too much seaweed that the beach looked black. I know it's not the resorts fault, but a read a lot of reviews before we went and the reviews said that it w… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 2 reviews
Service: 8
Cleanliness: 9
Room: 8
Facilities: 8
Location: 9
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 8
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