Description
Facilities: Units include 2 junior suites, 169 single rooms and 152 double rooms located in an 8-storey main building and a 3-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk … more
Meals: Dining facilities include a restaurant with air conditioning, a café and a bar. All-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Disco / DJ
- Entertainment
- Entertainment for adults
- Games room
- Karaoke
- Live music
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Means of communication with the center
- Shuttle
- Shuttle transfer
- Airport transfer
- Transfer to nearest beach
- Transfer to nearest town
- Transfer to port
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Pool jacuzzi
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Supermarket in hotel
- Terrace
- Water slide
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' audiovisual material
- Kids' board games
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Towel service
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Indoor bar
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Menu for diabetics (on request)
- Restaurant guide
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Bike rental
- Diving
- Golf course
- Golf course within 3 km
- Mini golf
- Skiing
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Facilities for people with disabilities
- Ground floor reception
- Hotel entrance with steps
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 11385 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 11385 TripAdvisor reviews
J
Jeremie J
16/06/2026
“Ask for Justo”
Amazing staff and Justo, words can’t express his service gratitude and professionalism
N
Nate M
16/06/2026
“All around a great stay!”
It was awesome! Great vibes. Food was great. Our favorite was the Mediterranean restaurant for dinner, but a special shoutout to Eduardo at Las Velas! 10/10 service, great conversation, very attentive. We would definitely come stay at this resort again.
S
Seaside26932211998
11/06/2026
“Great 7 day stay”
We had an amazing experience at Krystal Cancun and Abigail (concierge) was a huge part of what made our stay so special. She was friendly, professional and genuinely caring. She went above and beyond to ensure that our family was comfortable and had everything we needed throughout our stay. Thank y… more
F
flynnb23
South Sioux City, Nebraska
08/06/2026
“Las Velas restaurant e..Exellent”
Las Vegas restaurant e Great place to eat!!! Both was amazing and the service was spectacular!! The chef Miguel actually came out to our table to make sure everything was good. Our waiter Justin was so accommodating and nice and fun!!! The fish was amazing!
J
Jesus C
06/06/2026
“It was good”
I like the volleyballs ( Rubi)
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 3 reviews
Service: 8
Cleanliness: 8
Room: 8
Facilities: 9
Location: 10
Breakfast: 7
Quality/Price: 9
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