Description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).. Featured amenities include a business center, compl… more
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.. Distances are displayed to the nearest 0.1 mile and kilometer. Gaviota Azul Beach - 0.1 km / 0.1 mi Cancun Convention Center - 0.4 km / 0.2 mi UltraMar Ferry Terminal - 0.5 km / 0.3 mi Forum By The Sea Mall - 0.5 km / 0.3 mi Forum Beach - 0.5 km / 0.3 mi West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.3 mi Plaza Caracol Mall - 0.6 km / 0.4 mi Caracol Beach - 0.6 km / 0.4 mi Nichupté Lagoon - 0.6 km / 0.4 mi Chac Mool Beach - 1.1 km / 0.7 mi Playa Ancha - 1.4 km / 0.8 mi Cancun Golf Club at Pok Ta Pok - 2.5 km / 1.5 mi Tortuga Beach - 3.2 km / 2 mi La Isla Shopping Mall - 3.6 km / 2.2 mi El Sol de Cancun - 3.8 km / 2.3 mi The nearest airports are: Cancun Intl. Airport (CUN) - 23.8 km / 14.8 mi Tulum Intl. Airport (TQO) - 177.2 km / 110.1 mi . Near Forum By The Sea Mall.
Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Books
- Computer room
- Entertainment
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Ironing equipment
- Library
- Luggage storage
- Luggage storage
- Medical service
- Meeting room
- Picnic area
- Private check-in / check-out
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Supermarket in hotel
- Terrace
- Trouser press
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' audiovisual material
- Kids' board games
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- High chairs
- Menu for diabetics (on request)
- Restaurant guide
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Diving
- Golf course
- Golf course within 3 km
- Snorkelling
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible lobby
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 11335 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 11335 TripAdvisor reviews
J
Jet56682067803
07/08/2026
“Wonderful and friendly staff.”
We had a wonderful experience at Krystal Grand Cancún, especially because of the amazing staff. Everyone was friendly, attentive, and always willing to help with a smile. The service was excellent, and the staff truly went above and beyond to make our stay enjoyable and comfortable. Their kindness… more
E
Emersen C
06/08/2026
“Service”
Elizabeth Orea was a wonderful server at the Italian restaurant!
M
Martha Hanoi L
05/08/2026
“BEST EXPERIENCE”
Very nice experience, service very nice and entretaining.
C
clairewB5270AA
04/08/2026
“5* waiter service from Cesar”
Cesar from Ayami restaurant really looked after us. Fabulous waiter
P
Patat C
04/08/2026
“A good experience”
It was a good experience the place and staff make you feel comfortable. The food is good but the portions are a little small.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info