Description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).. Featured amenities include a business center, compl… more
With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.. Distances are displayed to the nearest 0.1 mile and kilometer. Gaviota Azul Beach - 0.1 km / 0.1 mi Cancun Convention Center - 0.4 km / 0.2 mi UltraMar Ferry Terminal - 0.5 km / 0.3 mi Forum By The Sea Mall - 0.5 km / 0.3 mi Forum Beach - 0.5 km / 0.3 mi West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.3 mi Plaza Caracol Mall - 0.6 km / 0.4 mi Caracol Beach - 0.6 km / 0.4 mi Nichupté Lagoon - 0.6 km / 0.4 mi Chac Mool Beach - 1.1 km / 0.7 mi Playa Ancha - 1.4 km / 0.8 mi Cancun Golf Club at Pok Ta Pok - 2.5 km / 1.5 mi Tortuga Beach - 3.2 km / 2 mi La Isla Shopping Mall - 3.6 km / 2.2 mi El Sol de Cancun - 3.8 km / 2.3 mi The nearest airports are: Cancun Intl. Airport (CUN) - 23.8 km / 14.8 mi Tulum Intl. Airport (TQO) - 177.2 km / 110.1 mi . Near Forum By The Sea Mall.
Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Computer room
- Entertainment
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Ironing equipment
- Luggage storage
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Picnic area
- Private check-in / check-out
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Supermarket in hotel
- Terrace
- Trouser press
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' audiovisual material
- Kids' board games
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- High chairs
- Menu for diabetics (on request)
- Restaurant guide
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Diving
- Golf course
- Golf course within 3 km
- Snorkelling
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
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- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 11181 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 11181 TripAdvisor reviews
2
247rachaelb
Wolverhampton, United Kingdom
02/05/2026
“Excellent food and customer service”
Excellent food and flavour, Caesar provided lovely customer service for evening will be revisiting
C
Cynthia B
02/05/2026
“Excellent!! Krystal Grand Cancun to stay and relax!”
Location: great / Atmosphere pleasant/. Rooms good / Value of money Good / Cleanliness great / noise level soso / Services were very good. JOSCELIN & ISABEL from Buffet Restaurant were amazing and Friendly, they were very friendly nice and accommodating. All the staffs were very nice and pleasant.… more
9
912haydnj
30/04/2026
“Excellent stay full of fun and entertainment”
The staff were very friendly and welcoming at the krystal grand cancún all inclusive. They always made sure you were having a good time and making sure you had enough drinks and food at all time The location is lovely with a beach view and Krystal clear waters. Definitely recommend staying here
2
238reenaj
28/04/2026
“A beautiful location”
A great Location the beach is beautiful and clean, we didn't come across any seawead as they really kept up with the removal first thing in the morning. Theres lots of beds available on the beach so no need to panic. This hotel if in the main Hotel.The standard rooms were fine yes a few little thin… more
H
Harriette v
28/04/2026
“Beautiful beach & blue waters.”
A coffee station (other than Starbucks) should be included with the resort. Entertainment is weak & minimal. Altitude Tower worth the upgrade. Beach is beautiful! The Grill Restaurant has classy, well trained employees. Elizabeth Orea handled each table with dedication & knowledge of the men… more
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