Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities at the complex include a baggage storage service. Wireless internet access is provided in public areas. Souvenirs can be purchased at the gift shop. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, medical assistance, a transfer serv… more
Location: The hotel is situated on the fine white sands of one of the most beautiful beaches of the beautiful Mexican Caribbean Sea and Kukulcan coast, near the Plaza Nautilus Mall. It is 10 min from the city and nightclubs in the hotel zone. It is also 30 min from Cancún International Airport.
Meals: The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked.
- Other
- Air conditioning
- Reception
- Concierge service
- Porter service
- Reception
- Entertainment
- Entertainment for adults
- Parking
- Nearby parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Children
- Children´s entertainment
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Activities
- Water park
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
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Very good
Based on 939 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancún
Showing 5 featured reviews out of 939 TripAdvisor reviews
M
MrStephenJamesClark
Amsterdam, The Netherlands
03/05/2026
“Fantastic Hotel”
We just spent a 2 week family holiday in Melia Casa Maya Cancún. The hotel is a great size, it’s comfortable for everyone, it never felt crowded. Service was fantastic throughout: from the bars, the restaurants, the beach and pool drinks service as well as the kids club, waterpark and daily enter… more
R
Rosanna M
28/04/2026
“Great staff and great resort”
The entertainment staff were awesome! Tons of energy and we had a great time participating in all the games!
A
Avery c
28/04/2026
“Melia Casa Maya”
Elias, Christopher and Shary were amazing!! So entertaining and Christopher was a great chef!!! So amazing! 5 star
L
Lisa S
New York City, New York
27/04/2026
“Wonderful Stay”
We upgraded to a suite at check-in and were very pleased with the room. The staff was very friendly and helpful, especially Rodiver who saw that our every need was met at the beach - loungers, towels, food, and drinks. Elias, who gave yoga and stretching classes on the beach, was also a standout.
N
nicoleclark214
Dallas, Texas
27/04/2026
“Melia? Maybe...”
We booked this resort for our wedding anniversary because of the location and the food reviews. This was our 4th time in Cancun and we wanted to stay in a different location. We chose the Melia Casa Maya mainly because the of the food reviews and location. Check in was smooth enough, or so I though… more
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