Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities at the complex include a baggage storage service. Wireless internet access is provided in public areas. Souvenirs can be purchased at the gift shop. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, medical assistance, a transfer serv… more
Location: The hotel is situated on the fine white sands of one of the most beautiful beaches of the beautiful Mexican Caribbean Sea and Kukulcan coast, near the Plaza Nautilus Mall. It is 10 min from the city and nightclubs in the hotel zone. It is also 30 min from Cancún International Airport.
Meals: The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked.
- Other
- Air conditioning
- Reception
- Concierge service
- Porter service
- Reception
- Entertainment
- Entertainment for adults
- Parking
- Nearby parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Children
- Children´s entertainment
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Activities
- Water park
- Check-in/Check-out
- Deposit:
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- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
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Very good
Based on 968 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancún
Showing 5 featured reviews out of 968 TripAdvisor reviews
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Lisa B
16/05/2026
“Pampered Vacation”
Ivan, the pool concierge, here at Casa Maya is excellent! Very attentive, checked back often, and had our beach chairs and towels ready and waiting for us. Although I did not eat at the buffet, the food at restaurants Casa Nostra (Italian) and Cape Nao (beach) was delectable! One evening had a pri… more
T
Travel03056530290
13/05/2026
“Sea, beach and friendly staff!”
Wonderful hotel, beautiful large beach, clean rooms, and good food. At all the hotel is wonderful. We sincerely recommend this hotel, especially for families with children. We want to thank very much Noemi, for fulfilling our wishes and making our stay at the hotel wonderful, and Francine for talk… more
K
Kim W
09/05/2026
“Amazing Entertainment Staff”
We had the best time staying at Melia Casa Maya. The entertainment staff deserves 10 stars. From tranquil beach yoga to exciting pool basketball the activities were amazing. The staff was very engaging. It is obvious they really love what they do. Our kids loved the foam party. We also loved th… more
M
MrStephenJamesClark
Amsterdam, The Netherlands
03/05/2026
“Fantastic Hotel”
We just spent a 2 week family holiday in Melia Casa Maya Cancún. The hotel is a great size, it’s comfortable for everyone, it never felt crowded. Service was fantastic throughout: from the bars, the restaurants, the beach and pool drinks service as well as the kids club, waterpark and daily enter… more
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Lynn L
Maidenhead, United Kingdom
06/05/2026
“Chilled out experience”
We had an overall great experience at the hotel. We found the Grill Restaurant to be very busy and chaotic compared to the other two which limited the choice and after twelve nights it did start to get repetitive, saying this the food we had was served very quickly and the staff in all restauran… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info