Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

“A resort worth visiting!”

My husband and I just returned from a wonderful 14 day vacation at Royalton Chic in Cancun,Mexico. It was our 4 th time at this resort and people might ask why go back to the same resort when there are so many to choose from.My reply :THE PEOPLE WHO WORK THERE.We find the staff are hard working ,k… more

My husband and I just returned from a wonderful 14 day vacation at Royalton Chic in Cancun,Mexico. It was our 4 th time at this resort and people might ask why go back to the same resort when there are so many to choose from.My reply :THE PEOPLE WHO WORK THERE.We find the staff are hard working ,kind and friendly. We find this resort is small and very easy to get around.I walk each day on the beach and feel very safe. You can walk into town approx. 20 minutes and again safe. I recommend walking early(7:30 am as it gets very warm later in the day.) The idea of getting the Diamond club is worth it I feel. We had Samara and Sandra a great team!These ladies are very kind and a real asset to the hotel. Your evening meals are booked for you by your butler and any communication you need for anything can be handled by them. The butlers have a good handle on the English language thus making your vacation stress free. The food is good and our favourite was Hunters Steak house . Sergio, the manager,of Hunters is always around and goes the extra mile to make one feel very at home. The waiters there are very good at their job. We use the Diamond club beach daily and Santiago and Esair made our vacation wonderful. This was our second time having Santiago as our beach butler and he truly is a hard working man who takes his job to another level. He starts very early if on the day shift and goes the extra mile. The Marriott champion rep Osmara Reyes is very informative and helpful. Sometimes I would stop at the regular check in desk and Mabel was so very helpful if I needed help putting my English sentence into Spanish. She always had a great smile to greet the customers! Last but not least Yuan ,a quiet waiter around the lobby area remembered us from previous trips and came to welcome us back. A hard working man with a great smile. I did not want to miss anyone but in general we really enjoy this property and all the staff that make it work so smoothly. Any hotel can get one to visit once but repeat customers are very good for business. Heather & Paul Canada

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“Mother’s Day weekend!”

Had an amazing stay at Royalton CHIC Cancun and I have to give a special thank you to our butler, Iran! From the moment I arrived, he was attentive, professional, and always quick to respond. He made sure every detail was taken care of and truly went above and beyond to make my experience special. … more

Had an amazing stay at Royalton CHIC Cancun and I have to give a special thank you to our butler, Iran! From the moment I arrived, he was attentive, professional, and always quick to respond. He made sure every detail was taken care of and truly went above and beyond to make my experience special. If you stay here, definitely ask for Iran. He will take great care of you! Highly recommend!

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“BIRTHDAY & THE BEACH”

Upon arrival we were led to the Diamond club lounge and offered a separate check-in. It was sooo crowded, hot, and very uncomfortable. The regular front desk check-in was not crowded at all and seemed to be going faster that the DC lounge. The bartender in the lounge was very great. Made jokes and … more

Upon arrival we were led to the Diamond club lounge and offered a separate check-in. It was sooo crowded, hot, and very uncomfortable. The regular front desk check-in was not crowded at all and seemed to be going faster that the DC lounge. The bartender in the lounge was very great. Made jokes and great convo to take the stress away from having to wait so long for check-in. This particular trip, we opted for the Diamond Club Ocean front 2-bedroom Presidential Suite. This suite came with 2 mayordomos (butlers). There was little communication during booking because I was told it was a 2-bedroom suite, when it is actually 2 suites next door to each other. Not a big deal but would have been good to know, since this was a specific question that I asked. The resort itself either NEVER checks their emails or very slow to respond. I began planning this in October of 2025 and I still have emails they have not responded to. The suites were spacious and clean. Very modern and comfortable and the bed is heavenly. The AC was not working in one of the suites and they kept telling us they have sent maintenance already; it was still swelteringly hot. After not being in the room all day so it can cool off, it was still hot at about 10 pm when we returned from dinner. I went to speak to the night manager Shamir, and he allowed us to change rooms for the next day, because the hotel was at capacity for the night. The next day, our mayordomo Marisol (daytime) and Arturo (night time) coordinated the move to the new room while we were having a great time in the pool. The new room was fantasic and the AC was nice and cool! There was another issue of an item missing that we asked our mayordomo Arturo if he could assist with locating the item to no avail. We then went to guest services, security, head of housekeeping, and again to Arturo. No one was able to find the items for 2 days. Finally, on the last day, I decided to go to the night manager again just to give it one last shot. Within 7 mins we located the item and it was still in the first room! I would like to personally give the biggest shout out to SHAMIR. It was so simple, yet super meaningful! Took zero effort and 1000% customer concern. I would also like to give a shout out to MARISOL. She made sure we had what we needed and even though I am more of I-can-do-it-myself person, she didn't get offended and was very sweet to me and my group. She assisted with a little decorating for a birthday surprise, she made our reservations for everyday on the first day, and she has a very kind and soft demeanor. Arturo was also very kind and sweet. The food leaves a lot to be desired. We ate off property a few times, but all of our dinners on property were lackluster and disappointing. The hotel atmosphere (pool and beach area) was the highlight of the property! The Vibe Team is everything! Miguel and I can't remember his name, but he has a ponytail and he is a dancing machine! They were the stand outs of the Vibe Team. If not for them, the party would be boring. They really love to entertain and they love people! The hotel seemed to lack AC in the daytime, as I came across sooooo many people who felt the same way. I am a travel agent, who specializes in Mexico and other parts of the Caribbean, I also travel VERY often to Mexico & DR, AND I live in South Texas so I understand heat, humidity and weather in this region. This was different. Other resorts of the same sort do not feel like this in the daytime. Most times it was unbearable. If I needed something, I would go without, just to not have to enter the property or use the elevators. The elevators were trash. There was always a line and max capacity on every ride. People would crowded them because you never knew when the next one would come. If you are looking into this property, just be cautious of those things. I would like to commend this resort for its fun atmosphere, beach, nice pools, and Shamir and Marisol. This was my second visit, and it pales in comparison to my first visit in January. I returned and brought a group, based on my first visit. Would I do it again? Probably not with a group, but as a quick getaway for some fun in the sun with my husband or a friend.

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“My Stay at Royalton”

I enjoyed my stay at the Royalton! The service was amazing. Arturo and Marisol were so helpful and quick. The room was nice and everything was clean. I only found the noise to be too loud (in restaurants and at night sometimes).