The Westin Cozumel

“Wonderful 50th anniversary trip to The Westin Cozumel”

We stayed at The Westin Cozumel July 17th, 2026 for 7 nights celebrating our 50th wedding anniversary and booked with the all inclusive option which was very affordable. After making our reservation several months prior, we had email communication with Javier Garcia the guest service manager, to in… more

We stayed at The Westin Cozumel July 17th, 2026 for 7 nights celebrating our 50th wedding anniversary and booked with the all inclusive option which was very affordable. After making our reservation several months prior, we had email communication with Javier Garcia the guest service manager, to inform him that we were coming to celebrate our event and requested a higher floor wrap around balcony room for our stay. He responded with thanks for choosing Westin and would enter our request on the reservation. When we arrived and presented our printed emails, Javier came to greet us in person, did indeed set us up in a 15th floor wrap around balcony room and made us feel very welcome. The room was very clean, air conditioning worked perfectly, was large, had a beautiful ocean front view, (actually all rooms have the ocean front view) had table, chairs and lounge chairs on the balcony, had a spacious bathroom, large shower and the bed and linens were very comfortable. We had been notified just prior to arrival that renovations were underway but that interruption to guests were trying to be kept to a minimum. The front entrance was boarded up but a side entrance was available and that didn’t hamper anything. We were a little disappointed to find that the oceanfront restaurant Gaviotas was under construction and was closed but the other restaurant Cuzamil was open every morning and evening. Each morning they had a buffet with many options and you could order any type eggs, omelettes, or any other type breakfast items desired. There was inside and patio seating offered both morning and evenings. During the day and into the early evening the snack bar by the pool offered many good choices. In the evening Cuzamil was open for dinner with different theme menus and in addition most evenings a separate buffet in an adjacent room off the lobby was also offered with different theme nights. On the couple of nights there was no separate buffet Cuzamil had, in addition to the regular menu, a buffet salad and soup bar which was very good. Food could be ordered at the pools and the beach and there was 24 hour room service too. We found that all of the staff was so friendly, helpful and worked very hard. Someone was always there serving, cleaning, helping set up chairs and available umbrellas. They could use a few more umbrellas but we found the palm trees provided shade when an umbrella wasn’t available. We could always find a good spot on the beach, enjoyed swimming and snorkeling in the ocean all day, receiving great service especially from Virginia, sometimes a swim at the main pool but mostly ending our day at the adults only wonderful rooftop pool with great service at the bar there provided by Wilder and the other bar tenders enjoying sunset. We also had great service at the lobby bar from Carlos and Os and the other servers there and loved the live music on the Saturday evening. Our room was cleaned and serviced every day by Vickie who worked so hard keeping it so clean and fresh and we were surprised almost every day with anniversary towel swan, flowers, anniversary sweets and rose petals on the bed! Our mini bar was replenished daily and we always had several bottles of water in our room to drink. We loved the beach with the very easy entry calm ocean. (Do recommend bringing water shoes as there are some rocks near the entrance) The snorkeling was really good and there were many different kinds of fish, a couple of rays and we even saw trumpet fish and barracuda. Close by there were sea-doos that could be rented and it looked like some fishing boats were picking up people at the dock. It is just a short 10 minute taxi ride to town, has a couple of restaurants located right across the street and pretty close to the airport. We read many reviews on the property prior to our arrival and disagree with the negative ones as we were very pleased with everything we experienced. As other reviews do mention, this property is a hotel and is somewhat different than other all inclusive resorts as it doesn’t have activities and entertainment etc, but as we wanted this vacation for relaxation and to celebrate as a couple the Westin was perfect for us. As the Westin has been open for about 9 years it is good that they are doing some renovations, are replacing some of the lobby furniture and cushions etc where needed, but overall everything exceeded our expectations! We would definitely recommend staying at The Westin Cozumel and hopefully we can return again soon.

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“The Perfect Place to Unwind”

Great location with a laid-back atmosphere that made it easy to relax. The rooms were exceptionally clean, and the spa was absolutely top-notch. Every part of our stay exceeded our expectations, and we felt it was well worth the money. We would definitely stay here again and highly recommend it to … more

Great location with a laid-back atmosphere that made it easy to relax. The rooms were exceptionally clean, and the spa was absolutely top-notch. Every part of our stay exceeded our expectations, and we felt it was well worth the money. We would definitely stay here again and highly recommend it to anyone looking for a relaxing getaway.

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“Everything on the water!”

The staff were friendly and accommodating. The room was clean and just as described. We were disappointed that the restaurant in the separate building was closed, but the breakfast buffet was so good! Sara and Ruth in the spa gave the best massages and were so kind! Beautiful water and snorkeli… more

The staff were friendly and accommodating. The room was clean and just as described. We were disappointed that the restaurant in the separate building was closed, but the breakfast buffet was so good! Sara and Ruth in the spa gave the best massages and were so kind! Beautiful water and snorkeling right out front. We’ll be back!

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