Description
The Hotel Grand Riviera Princess is a 5-star hotel in Riviera Maya that has one of the best locations on the beach, allowing you to enjoy fine sand and crystal clear water in a comfortable and unique way. You will be 10 minutes from Playa del Carmen (with the Municipality of Solidaridad 10 minutes away), 40 minutes from the airport and close to areas of great tourist interest.For your vacations i… more
Various dining options are available, including a café, a bar and a lobby bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and a buffet). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. Among the advantages of an all-inclusive stay are various offers, including a wide selection of imported alcoholic and non-alcoholic beverages.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dartboard
- Disco / DJ
- Entertainment
- Entertainment for adults
- Games room
- Karaoke
- Live music
- Pool table
- Shops in hotel
- TV lounge
- Table tennis
- Parking
- Nearby parking
- Outside parking
- Parking
- Valet parking
- Means of communication with the center
- Shuttle
- Shuttle transfer
- Airport transfer
- Transfer to golf course
- Transfer to nearest town
- Transfer to port
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Barbecue
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Club
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fan
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Luggage storage
- Medical service
- Meeting room
- Picnic area
- Pool jacuzzi
- Poolside huts
- Private check-in / check-out
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Stores
- Sun terrace
- Supermarket in hotel
- Terrace
- Trouser press
- Wake-up call service
- Water slide
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' board games
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Gardens
- Poolside parasols
- Poolside sun loungers
- Towel service
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Indoor bar
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Menu for diabetics (on request)
- Rooms for events / banquets
- Themed restaurant
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Mini golf
- Padel tennis
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Accessible floor to entertainment room
- Accessible floor to reception
- Accessible floor to the adapted room
- Bathroom with bathtub
- Bathroom with shower
- Cabin with handrail
- Entertainment rooms, international accessibility signage at the entrance
- Entertainment rooms, toilets in adapted communal areas
- Facilities for people with disabilities
- Hotel entrance with ramp
- Hotel entrance with steps
- It has single-flow taps
- It has support bars in the bathroom
- Restaurant table height 75-78cm
- Restaurant with toilets in adapted communal areas
- Shower floor at the same level as the bathroom floor
- Toilet access with bars
- Wheelchair-accessible lobby
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Very good
Based on 13360 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 4 featured reviews out of 13360 TripAdvisor reviews
L
Liseypoos
18/06/2026
“Beautiful hotel with nature and plenty to see.”
To the manger of this hotel. Your staff were all absolutely wonderful. Working in very hot conditions with smiles on their faces. They managed to get me into a ground floor room due to my knee issue. So thank you all for a wonderful stay. We stayed here only for one week, the hotel is build on … more
S
Sabrina N
06/06/2026
“Simply Magic”
Everything about this experience was simply magical. The Grand Riviera Princess was my first all-inclusive experience and I suspect I will be returning in the future, as their customer service, restaurants, pools, and amenities were simply perfection and I suspect unmatched. Our swim out room made … more
E
Emma S
06/06/2026
“It’s a YES!”
Absolutely AMAZING resort and people! The staff were extremely tentative, kind, and engaging. Our room was spectacular and the cleanliness of both the room and the entire resort was top tier. Food was amazing, entertainment was amazing, and the views and vibe of the resort was beyond stellar. Do no… more
K
Kerrymc1970
16/06/2026
“Great hotel but beware of Royal holidays salespeople”
Hotel was beautiful and gardens were well maintained Lots of monkeys and deer walking by daily too Specialty restaurants were fabulous especially the Italian one and we went here several times ( booking required) The pool bars were fabulous and served premium alcohol brands and a big shout out t… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 17 reviews
Service: 9
Cleanliness: 9
Room: 9
Facilities: 9
Location: 8
Breakfast: 8
Lunch/Dinner: 8
Quality/Price: 8
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