Description
Property Location With a stay at HM Playa del Carmen in Playa del Carmen (Gonzalo Guerrero), you'll be within a 5-minute drive of Playa del Carmen Main Beach and Quinta Avenida. This 4-star hotel is 6.1 mi (9.8 km) from Xcaret Eco Theme Park and 0.6 mi (0.9 km) from Mamitas Beach. Distances are displayed to the nearest 0.1 mile and kilometer. Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi Nuestra… more
The hotel includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel offers a selection of alcoholic and non-alcoholic beverages.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Shuttle transfer
- Airport transfer
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Bike rental
- Car rental
- Currency exchange
- Fan
- Garden
- Hair dryer
- Iron
- Ironing equipment
- Library
- Luggage storage
- Luggage storage
- Medical service
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Bars
- Bar
- Beach bar
- Pool bar
- Snack bar
- Restaurants
- Buffet restaurant
- Swimming pools
- Outdoor pool
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Activities
- Diving
- Golf course
- Snorkelling
- Accessibility
- Ground floor reception
- Lift on the ground floor
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Excellent
Based on 1392 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 4 featured reviews out of 1392 TripAdvisor reviews
T
Tim K
19/04/2026
“Very nice and well-priced”
Excellent, clean hotel. Superb breakfast. We filled up every morning and therefore didn’t need lunch. Clean room with large comfortable bed. Difficult to dial in a good temperature in the shower; either scalding hot or cold! Enjoyed the pool. We were able to get clean towels on demand and could t… more
C
chunautia
Surat, India
11/03/2026
“Cozy and clean”
Nice cozy and clean. The staff was friendly and the breakfast buffet was generous and good quality. The pool area is quiet and the greenery around is a big plus. We stayed in #217, no outside noise. The only con was pillows. No options to choose from.
A
Art B
San Leandro, California
17/03/2026
“Our 3rd stay and a bit disappointed.....”
We love this hotel, but to be honest we had a couple of hiccups at check in. This is our third, 10 day stay. We booked this 7 months in advance and requested a king bed in a city view, terrace room. When we arrived, we were told no kings were available. Then when we went to pay for our stay, it… more
R
rileythomson63
Florida
26/04/2026
“Nice enough hotel”
The hotel was nice - large room with a king bed, double vanity sinks, walk in shower with soaps, safe box, buffet style breakfast, drinking water provided. A staff member is available to help book tours in the lobby/reception area. They put a bracelet on you upon arrival so they know you are stayi… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
4
Low
Based on 1 reviews
Service: 4
Cleanliness: 2
Room: 3
Facilities: 2
Location: 8
Quality/Price: 3
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.