Description
Facilities: 350 rooms are available to guests at this hotel, which includes a reception desk. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. There are also a number of shops that make for great strolling and browsing. Parking spaces are available to guests travelling by car. Further serv… more
Meals: The dining area includes 5 restaurants and a bar. All-inclusive can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
- Reception
- 24-hour reception
- Means of communication with the center
- Shuttle
- Wi-Fi
- Complimentary Wi-Fi
- Paid Wifi in communal areas
- Services
- Luggage storage
- Room service
- Children
- Children´s entertainment
- Kids' pool
- Kid´s club
- Bars
- Beach bar
- Indoor bar
- Pool bar
- Restaurants
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Full SPA circuit
- Gardens
- Outdoor pool
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Massages
- Activities
- Golf course within 3 km
- Tennis court
- Accessibility
- Ground floor reception
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 11390 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa Del Carmen
Showing 5 featured reviews out of 11390 TripAdvisor reviews
F
Fun T
06/05/2026
“Best Resort Experience”
This was probably the best resort I have been to compared to. The layout is amazing and nature is everywhere. The beach was also really nice. Seaweed issue are a given but they clean it up every single day. Service was top notch, food was top tier and the bartender Edgar made the BEST drinks in th… more
J
Jesse J
09/04/2026
“Great Resort”
We just returned from an awesome trip at Iberostar Waves Tucan. Here are my two cents I like to see as a family: Beach- Best one I’ve been to in Mexico. Nice, soft, white sand. Ocean was clear and all kinds of blue. Beautiful. Pool- There are a few shallow areas but the pool is generally quite … more
T
Temaruata M
10/04/2026
“Embracing the mexican culture and lots of wild life on premisses”
We have been coming to this hotel since 2011 and love it. I have taken a star because food could use some help although it has been been than previous years. If you have kids, the star club is a loving place for them to be at and they have different activities and shows daiily. PILAR , KAREN , JESS… more
T
tobys744
08/04/2026
“Solid 4 star hotel”
The hotel is a solid 4 star hotel, I think like many hotels the actual 5 star rating is down to local ratings as many hotels are also 5 star. The food has been good, yes more variety would be nice but as with any all inclusive buffet that is the case. The restaurants you can book offer good food … more
W
wanderlusting3
16/03/2026
“A Fantastic Stay That Could Be Even Better”
Highlights: • Beautiful property. The pool area is fantastic and being surrounded by the jungle and animals was incredible. That was definitely one of the highlights of the trip. • Great food. Every meal we had was great. Especially loved the Italian restaurant and smoke house. • Wonderful staff. T… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 18 reviews
Service: 9
Cleanliness: 9
Room: 9
Facilities: 9
Location: 9
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 9
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