Mahekal Beach Front Resort & Spa

“Great experience”

The resort is super chill, no drunk people or screaming kids. Mostly couples and families. The rooms are very nice, very clean. The staff was 100% kind. The waiters and waitresses a Las Olas and el fuego were the best, very attentive.

“Hidden Gem at Playa Del Carmen”

We had a nice getaway to the Mahekal Beach Resort. The room was clean and comfortable. It was quiet which is something you dont get at the big resorts. The staff were so friendly and helpful, and made our stay so special. Our breakfast server Manuel was the best! He greeted us every morning with ou… more

We had a nice getaway to the Mahekal Beach Resort. The room was clean and comfortable. It was quiet which is something you dont get at the big resorts. The staff were so friendly and helpful, and made our stay so special. Our breakfast server Manuel was the best! He greeted us every morning with our coffees and a smile. Dinner servers Eduardo, Diego, Luis and Roberto were also great! Our hostesses Perla and Cassandra were lovely senoritas. So pleasant and welcoming. The server "Manny" at the pool was fun and friendly. We liked the smaller more colonial feel of this hotel. No elevators. Nice pathways and green spaces. Lots of trees and greenery. Playa Del Carmen town is outside the gate. You can walk to bars, and restaurants if you like or visit the 5th Ave shopping and really yummy ice cream shop Alto just a few blocks way. We took a short cab ride to the ferry that goes across to Cozumel. The only thing I would suggest is there needs to be more loungers at the pools.

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“Roberto at Mahekal was marvelous!”

We had the most beautiful room in front of the beach. It was my birthday and Roberto, our Concierge was most helpful to make my birthday memorable. He even helped my husband bring me surprise, flowers, champagne, and birthday cake. Excellent service 100%!

“I would only return for the Ocean View Palapa Room”

I stayed here for 5 nights with my husband and a 5 year old. We had an amazing time here, but genuinely I do think, other extras was not worth it. I would only go back for the same room - 45 (Ocean View Palapa). Location was superb! We could walk to Oxxo to get whatever we need - popsicles, snacks,… more

I stayed here for 5 nights with my husband and a 5 year old. We had an amazing time here, but genuinely I do think, other extras was not worth it. I would only go back for the same room - 45 (Ocean View Palapa). Location was superb! We could walk to Oxxo to get whatever we need - popsicles, snacks, beer, wine, tequilla and coffee! Yes, we only got coffee in the room for the 1st night. For anymore coffee.. struggle in the morning or walk to Las Olas. All their trained staff on ground were so warm, welcoming and always greeted us with a smile. I would highly recommend their Spa - I had the best therapist in my experience. I got the Checkout Coupon that costed me USD 79 for 50 min. It was worth it. I would like to call out the name of my therapist - Oseaos who is just brilliant at his work. I would like to call out the amazing entertainers - Alejandro and Fanny who did take all the efforts to take care of the guests from age 3-60. My kid enjoyed the Braids and Sparkle, Paint the Turtle, Pinata and she was just immersed in the experience that I really really take back with me. I enoyed the Aquaaerobics and Bingo and also won! So special thanks to them for making it memorable for my family. We booked room-only for the first night and took half-board from the second night onwards thinking we're all set with the Breakfast and Dinner. I had very high hopes from the breakfast, but honestly, I wasn't too impressed. For dinner, if you choose to go Fuego (as opposed to buffet at Las Olas), you can only order anything within MEX 400 per adult. I understand that its a speciality restaurant and a really good one, but their menu has high prices which made me do the math all the time - something like - 400 minus 275 etc etc.. plus the tip. So that made me just check-out instead of putting the beautiful experience of the food that I just had. Also, note that half-board does not include any drinks - not even non-alcoholic. I was better off going for ala-carte, honestly. Tip to the hotel: Instead of putting a number limit, you could consider including something like - 1 app, 1 entree and choice of dessert/drink so that people are not doing the math even after paying for the package. I also used their Snorkel Service (for an extra charge) from "Dive Riviera Maya" who sits next to Starbucks. I would like to say, it was really a great experience for my family, despite the weedy way to get to the ferry, the guide Charlie and his assistance were awesome! One thing I was really disappointed was when I had requested them a night before for the late checkout they said they can accept late checkout until 1pm without any cost. But when we went to confirm at 11:30am, I was told I had to leave in 30 mins. My 5 year old was really hungry and we were leaving for lunch thinking we have time until 1pm. The receptionist asked me - do you have proof? and then he said you have 30 mins after that I will charge you. That left such a sour experience for me, I can't even explain how I felt that time. Like I'd let go of a lot of little flaws as I'm pretty well travelled, but somethings can just wash away the best memories you wanted to carry and return with same level of service and warmth. Its pure business, I get it. I would only return for the room. I would recommend against taking any package. Just pay as you go.

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