Description
Tucked within an ecological and historical preserve, the Riviera Maya All-Inclusive resort Occidental at Xcaret Destination captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. This Riviera Maya resort is located adjacent to the spectacular, breathtaking natural wonder of the eco-archeological Xcaret Park in the heart of Riviera Maya, 45 minutes… more
7 freshwater swimming pools with drink service, including the kid’s club pool and the salt-water pool adults only. A private and quiet cove with powder – soft white sand.
5 a la carte specialty restaurants serving international themed delights, 2 buffet restaurants and exclusive Royal Level a la carte restaurant, 1 snack bar and 2 late night snacks.
- Additional services
- Lift
- Reception
- 24-hour reception
- Entertainment
- Dartboard
- Wi-Fi
- Complimentary Wi-Fi
- Children
- Kids' pool
- Kid´s club
- Bars
- Beach bar
- Indoor bar
- Pool bar
- Restaurants
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Adults-only outdoor pool
- Children’s pool
- Gardens
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Activities
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Accessible floor to entertainment room
- Accessible floor to reception
- Accessible floor to the adapted room
- Accessible floor to the restaurant
- Bathroom with shower
- Entertainment rooms, toilets in adapted communal areas
- Hotel entrance with ramp
- It has single-flow taps
- It has support bars in the bathroom
- Lift-accessible floor
- Non-slip shower floor
- Restaurant with toilets in adapted communal areas
- Shower floor at the same level as the bathroom floor
- Toilet access with bars
- Unobstructed access to both sides of the bed
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Very good
Based on 26925 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 5 featured reviews out of 26925 TripAdvisor reviews
K
Kellie M
26/07/2026
“Relaxing”
Occidental Xcaret Destination, lush green jungle all around rooms were neat and clean and spacious bang for your buck on the first night we stayed in the Royal Level very secluded private and peaceful with one restaurant and a pool and hot tub
M
mikev4155
25/07/2026
“GOOD EXPERIENCE”
The hotel was great. The dolphin swim is a lifetime delight. The mexico spectacular was amazing and just a 10 minute walk to the stadium to watch the show.
B
brenda g
26/07/2026
“Nice place to stay!”
The Hotel is next to xcaret,you got it get the unlimited xcaret room if you plan to stay in the hotel or just visit the whole xcaret.The hotel has a nice views to take a lot of pics,is close to playa del carmen,puerto morelos and like 45 min to an 1hr to the airport,plus Fernanda Arias the concierg… more
C
clairesham
Surrey, Canada
26/07/2026
“First trip to Mexico”
Beautiful hotel but the food was horrendous, we could only reserve for the restaurants for two nights at a time and then when we wanted to book the next time they were full yet the restaurants we went too were never full! The mosquitoes and bugs were also so bad that we used two cans of bug spray f… more
B
Bravosingh1
San Jose, California
26/07/2026
“Nature Lovers Resort”
If you love nature and want to be close to the Xcaret parks then this would be a good choice. You can see deers, lemurs, monkeys, iguana and all kinds of animals in this resort. The food was below average and we stayed at the royal level and the royal restaurant food was below average.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 26 reviews
Service: 8
Cleanliness: 9
Room: 9
Facilities: 9
Location: 9
Breakfast: 8
Lunch/Dinner: 8
Quality/Price: 8
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