Rosewood Mayakoba

“BEST Family Vacation - perfect mix of luxury with kids!!”

I rarely write reviews on here, but I feel compelled to after reading so many conflicting reviews on the RW Mayakoba (as I researched it before visiting). We just returned from a week long vacation with our kids (loved it so much we extended one day). We have been to Las Ventanas many times but w… more

I rarely write reviews on here, but I feel compelled to after reading so many conflicting reviews on the RW Mayakoba (as I researched it before visiting). We just returned from a week long vacation with our kids (loved it so much we extended one day). We have been to Las Ventanas many times but wanted to take our kids somewhere more kid friendly, so decided to try this Rosewood. We had an AMAZING experience here and I’m actually shocked about all the tough reviews. In my opinion this hotel is a different vibe than a Las Ventanas or other Rosewood properties. It’s supposed to feel a little more rustic, in the jungle, biking everywhere. People mention lack of beach but I loved the small beach. It had such a cool jungly vibe with seats hidden between chairs etc. The lagoon was also perfect for kids and my 5 year old could stand and play in there safely all day. They had so many water toys and you could snorkel right in the lagoon. I hate a crowded beach with tons of beach chairs - I’d much rather something quaint like this. The beach was a highlight! Pool service was good too! Yes sometimes we had to flag someone down, but they were attentive and the pool food was fantastic. Also the attention to the seaweed was impressive. Not many resorts in this region would take care of the seaweed issues like the Rosewood did - it was no problem at all. The food was also a highlight. I’m shocked people’s negative views on it. We did Pueblo bonito, the Italian spot, sushi spot twice and Saffron twice. Yes, it’s all expensive and overpriced but that’s what things cost at 5 star hotels. Lastly our butlers were so great, Cesar and Amanda. They planed a kids scavenger hunt one day, brought us pool floats and just made the overall trip so much better. Rosewood Mayakoba is a PERFECT spot for kids, biking to breakfast (with training wheels for my son), the kids club OMG so amazing, I had to beg my daughter to even leave it (activities all day, echo tours, kids spa activities, crafts etc). Movie nights with dinners for kids while the parents ate elsewhere. All so impressive. We will be back next year for Spring Break. And if you have kids, ignore the bad reviews and just go here - it’s amazing!!

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“Another enchanting stay in one of our top 5 favorite hotels in the world!”

We are now past the 12 stay mark and it is always a delight to return! This place truly has a soul and succeeds in making you feel part of the family. First off the location is unparalleled: you are completely immersed in the mangrove while having direct access to the private beach. The hotel goe… more

We are now past the 12 stay mark and it is always a delight to return! This place truly has a soul and succeeds in making you feel part of the family. First off the location is unparalleled: you are completely immersed in the mangrove while having direct access to the private beach. The hotel goes to great lengths to be eco conscious which means we always see the most spectacular birds on the boat tours in the mangrove. More than the location, the Rosewood stands out from other hotels in Mayakoba thanks to the attentive and personalized service (there are 2 butlers at your disposal) and also by the design of the villas and restaurants. We also appreciate the diversified restaurant offering and particularly recommend the family-style Ceiba dinner hosted by management. There are also a lot of activities for all ages such as paddle boarding, boat tours, yoga classes. We celebrated our daughter birthday here and are looking forward to return for her father birthday later in the year

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“Good not great, 4 star experience”

We expected a 5 star experience but it’s missing the elements that you expect from a highly rated hotel. First, it has no option for Mexican cuisine for dinner and the food options are all very similar. Second, the service is good but not great, not special. And lastly, the property is large but m… more

We expected a 5 star experience but it’s missing the elements that you expect from a highly rated hotel. First, it has no option for Mexican cuisine for dinner and the food options are all very similar. Second, the service is good but not great, not special. And lastly, the property is large but missing care and attention you expect from a property at this price.

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