Bahia Principe Explore Akumal

“Relaxing by the pool with a few excursions. Coba, Chitzen itza and the Xibalba Festival were great value.”

Second visit to this place and the staff are still amazing. I can honestly say that every member of staff i have had contact with is friendly helpful and nothingbis too mich bother. The resort is clean and tidy, the pools are immculate and the food good. Thankyou

“The More Things Change, The More Things Stay the Same......”

When you stay here at Bahia Principe, you will here "When we stayed here last time..." which can be proof of a great time, whilst also carrying the burden and weight of expectations. So how does the place mange both? More Things Change So there has been a number of what I feel are cosmetic change… more

When you stay here at Bahia Principe, you will here "When we stayed here last time..." which can be proof of a great time, whilst also carrying the burden and weight of expectations. So how does the place mange both? More Things Change So there has been a number of what I feel are cosmetic changes to the running of the place. The Cenote Snack bar is no longer 24-7 and in fact is open 10am-1am. To make up for the shortfall, the main buffet is now open from 7am. Other changes include a lack of room service late at night and a perception of fewer trolleys (the main transport method between the various hotels on the larger site). One of the benefits of booking Sian Ka'an ahead of some of other hotels here, is the "access to all restaurants"; though in reality, you do not get access to all of them; we were unable to book a few, even when using the 10 day in advance app! This was a huge disappoint, effectively allowing us to book only the restaurants that were selected "by the powers that be" More Things Stay the Same The service in the restaurants is, pretty much good throughout, though of course there will was a couple of "really?" moments. That said, Jorge the "quiet pool" waiter is excellent! Great fun, chatty and remembers everyone's drinks regardless of the number of alternatives you will try. Additionally, Miriam in the main buffet (breakfast and lunch) also delivers a great service, nothing is too much trouble for her. The entertainment is good fun with a lot of energy applied. The Fiesta Mexicana is good fun and well worth the money. The different hotels have different vibes, to suit a lot of different holiday requirements! The Infinity Pool is great (though there is ongoing work, which could be a distraction). Therefore it is easy to see that Sian Ka'an would probably benefit from a little bit of a "face-lift" to maintain that luxury element. With all that said, why did I give 5 stars? Would I have liked to try some of the other restaurants, yes! Does the place need a face-lift, again yes! But we had a great time, meeting friends, making new ones and overall enjoying the high level of service that those that care (Jorge, Miriam, the Cenote Bar waiter staff included) clearly put into their jobs! The rooms are kept clean and well stacked with fresh towel (if needed of course). Thanks Bahia Principe Sian Ka'an for more great memories.

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“Lovely jungle location with a great holiday atmosphere”

This resort is great for a relaxing holiday the penthouse suite was very spacious, clean and bright. The shower room was a good size with a single basin and wc with a wall mounted hair dryer and large mirror. Travel to and from the sister hotels and beach could be improved as the waiting time and o… more

This resort is great for a relaxing holiday the penthouse suite was very spacious, clean and bright. The shower room was a good size with a single basin and wc with a wall mounted hair dryer and large mirror. Travel to and from the sister hotels and beach could be improved as the waiting time and overcrowding can become tiresome and annoying especially in the evening. All the staff we interacted with were great and a special mention must go to Camila Hernandez's customer relations who went out of her way to make our holiday special also Ramon and Miriam in the buffet who offered a smile every morning. Some of the evening entertainment was great Los Divos and Jersey boys were our favourite and the magic show was outstanding. David, Abigail and Fabian were great with regard to the animation team keeping the party going all day. Check in and out were seamless and the reception staff very helpful. The beach area was a bit of a letdown owing to the amount of sea weed and construction vehicles trying to remove it. All in all we found the holiday good value and will definitely be returning next April 2027

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“Not the resort that I remember”

We have been here many times. My opinion is that the change of ownership is going poorly. Restaurant service and food was good, if you can manage to get a reservation to begin with. Many restaurants are closed every other day, so not many choices. We were not able to change except for one night, t… more

We have been here many times. My opinion is that the change of ownership is going poorly. Restaurant service and food was good, if you can manage to get a reservation to begin with. Many restaurants are closed every other day, so not many choices. We were not able to change except for one night, the customer service person in the lobby was awful. Bar service was great, but the resort is cutting selection and on most nights they ran out of premium brands. There was always maintenance and cleaning going on, but the resort needs significant work, pools are missing tiles throughout. Room was clean, but we had to call multiple times to get service. Our hot tub was repaired but shouldn’t that be checked before putting guests in rooms? They are not connected to the golf course any longer, golf rates are very high now $250 day $150 after 2 pm The course was in great condition and empty.

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