Bahia Principe Explore Tulum

“Enjoyed our experience!”

Went for a family wedding, which I have to say was very well done by the hotel. Hotel is lovely, very clean and well maintained. 10 out of 10 to every member of staff, they were all friendly and work super hard. Pool areas are very good and always plenty of beds. We were in the standard bedroom, wh… more

Went for a family wedding, which I have to say was very well done by the hotel. Hotel is lovely, very clean and well maintained. 10 out of 10 to every member of staff, they were all friendly and work super hard. Pool areas are very good and always plenty of beds. We were in the standard bedroom, which was quiet, clean and had very comfortable beds. Only complaint is they could do with more power points. My husband used the gym, mainly the treadmill and his only complaint was the air conditioning was not always working. We stayed for 14 nights so during that time there were peaks of busy times and quieter times. We preferred it quieter as the buffet restaurant if you timed it wrong could be noisy but this was not really an issue. Quality of the food in the buffet was good, staff are excellent. We managed to eat in the specialty restaurants apart from the Indian and our favourite was the Don pablo. Atmosphere and food were excellent. We ventured along to Hotel Coba and had lunch in their buffet, this is a lovely hotel but preferred the pool area at Tulum. We had an opportunity to go to the restaurant Nikkel Mashua which is in their new hotel Tequila (adults only) this was excellent and Hotel looks lovely. They have a regular trolley service to take you around all the hotels etc It was unfortunate that we couldn’t use all the beach due to the seaweed issue however you could go along to the area next to Hotel Akumel, and there's a designated area for Tulum/ Coba guests. At Hotel Tulum there are plenty of beach beds but limited access to the sea. They are doing their best to clear the seaweed daily and certainly wouldn’t like to be doing that as my job as relentless but necessary! Don’t let this put you off going as there are areas to swim if need be. Quality of the drinks were good, wine was very palatable and if you are a wine connoisseur you can pay for bottles. We did go to Tulum for a night (Stag & Hen night) this was great fun (ladies went to Rosa Negra) and we did a day trip to Isla Mujeres. Overall we thoroughly enjoyed our stay at Hotel Tulum and would recommend.

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“A little late but better than no review”

Where do I begin. Upon arrival Anna served us at first. Was not too impressed however when Leno saw us he came over said Hi as did many others (Sandra, Zahori) just to name a few. Leno took over our checkin. He found us a really good room. He was aware this was our 28 or 29th visit. Is this t… more

Where do I begin. Upon arrival Anna served us at first. Was not too impressed however when Leno saw us he came over said Hi as did many others (Sandra, Zahori) just to name a few. Leno took over our checkin. He found us a really good room. He was aware this was our 28 or 29th visit. Is this the best place to go maybe, maybe not . It's not perfect but the people who are still working there make it worth the visit. If you go don't expect to find perfection and you will have a great time. Since Hyatt has taken over things are not as good. Food temps, taste, sinage all lacking. Maintenance lacking (bare wires in the bathroom on the way to the buffet). Will I return? More than likely. As I said, it is the people who work there who make it great. People in the buffet like Saul, Lydia (there are 2 Lydias and both are great), Emilia, Solidad, Reynaldo and Hypolito just to name a few. Bar staff like Arie and the guys who work with him are irreplaceable. Go with an open mind. Remember you are on vacation and you don’t have to do anything but enjoy yourself. Last little gripe is that it is really too bad that Hyatt does not recognize that people like us who are loyal and used to have a few special perks get nothing now. Hyatt says you can accumulate points but that only works if you book directly and when you do it is really a lot more expensive than a package deal.

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“Great family hotel”

Hotel is beautiful, pools are gorgeous and the staff very helpful. The buffet food wasn't always the best as very slow to replenish food and labelling not always great. The Al la cartes were incredible, especially don Pablo and the Japanese, fantastic food! The spa was amazing, I had the most inc… more

Hotel is beautiful, pools are gorgeous and the staff very helpful. The buffet food wasn't always the best as very slow to replenish food and labelling not always great. The Al la cartes were incredible, especially don Pablo and the Japanese, fantastic food! The spa was amazing, I had the most incredible massage with Rosa who was amazing. We booked 2 excursions through Amstar at the hotel and they were excellent, really helpful and great trips, well organised.

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“From 5 star to 3 within 12 months .”

We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermittently and the level of service like a… more

We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermittently and the level of service like availability of caddy’s etc was sporadic and unreliable. Works were going on in the background, like parasols behind chainsawed while we were trying to relax at the pool etc. not a pleasant experience to say the least but we made best like we Brits do but won’t be returning next year and opting for a RIU offering in the Dominican. What I will say thought is this…the staff are still delivering the 5star service (those who are still there and haven’t moved to other hotels). They are working so hard in a failing complex and they are the glue who are holding it together and I want to name some of them here. Giampaulo = entertainment Edgar = entertainment Carlos x2 = entertainment Fernanda = entertainment Francisco =pool bar Ari = pool bar Julio = pool bar Josefina = lobby and entertainment bars Anabel = lobby and entertainment bars Luis = lobby and entertainment bars Lucero = lobby and entertainment bars Sandra = reception Aaron = reception Axel = hacienda These people made our experience brilliant even though the facility wasn’t…bless these guys.

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