Bahia Principe Explore Tulum

“12 nights in heaven”

I stayed here for 12 days with my partner and another couple and let me tell you it was nothing short of paradise, the rooms were amazing and clean, the resort was beautiful and full of atmosphere, the food was spectacular, choice of jumping into one of the many pools for a game of water polo befor… more

I stayed here for 12 days with my partner and another couple and let me tell you it was nothing short of paradise, the rooms were amazing and clean, the resort was beautiful and full of atmosphere, the food was spectacular, choice of jumping into one of the many pools for a game of water polo before going to the swim up bar for a refreshing drink, or 5 steps away is a beautiful beach to relax in the sun, they will make sure your every need is met, no matter your age or where you come from, they have something for everybody, the staff there are angels and bend over backwards to look after you and make sure you have an unforgettable time, I hope everyone who goes to gran bahia principe can appreciate the same, big shout to Carlos parra and the rest of the entertainment team for making it the best holiday you could dream of, every chef, waiting staff, bartender, cleaners, drivers, ground keepers, market workers, security, spa workers, and to anyone else I missed in the hundreds of amazing staff we met in those 12 glorious days we cannot wait to come back and enjoy again soon!!

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“Bahia tulum.....soon to be hyatt?”

Back at Bahia again ...this time its TULUM in riviera mexico. Let me start this review by pointing out to all Black Bahia Members that your point status built up over all these years means nothing...nowt.....danada. We are used to unlimited al la carte andauto upgrade for rooms. Hyatt now run this … more

Back at Bahia again ...this time its TULUM in riviera mexico. Let me start this review by pointing out to all Black Bahia Members that your point status built up over all these years means nothing...nowt.....danada. We are used to unlimited al la carte andauto upgrade for rooms. Hyatt now run this operation in this resort and we were refused free upgrade( had to pay extra) and 4 visits to a la carte...only managed to get 2 due to impossibly quick booking from other guests. Good stuvff now... GROUNDS IMMACULATE ROOMS SPLENDID SERVICE SPLENDID MAIN BUFFET...a bit repetative I am normally delighted with serviceinBahia chain but just feel its getting a little......wound down on customer care. Sorry BAHIA but after 15 years of loyal custom im afraid its time to leave.

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“Nice hotel, but not 5 stars…”

Partner and I visited Bahia Principe Tulum at the start of May for 10 days. We’d read some pretty mixed reviews but overall had a very nice time. Top tip download the Bahia app before arrival and check yourself in 10 days before arrival, makes check in quicker and you can book your al a cart restau… more

Partner and I visited Bahia Principe Tulum at the start of May for 10 days. We’d read some pretty mixed reviews but overall had a very nice time. Top tip download the Bahia app before arrival and check yourself in 10 days before arrival, makes check in quicker and you can book your al a cart restaurants. Arrival/Room - check in was super quick due to checking in via that app in the UK (all you need is your booking reference- it’s not hard). On booking in we were told we had a non-refurbished room and we could up grade if we wanted for $100, we decided to see the room first. Other than having an older look the room was perfectly adequate, massive bed, shower/bath set up in the bathroom, air con that work well - however I would have preferred if it went colder. Surprisingly additional things that would be expected at a 4 or 5 star hotel were not provided in the bathroom - no amenity kit or such items, there was a small hair dryer in the bathroom. Mini bar was included and replenished each day, annoyingly there was no pad and pen so we couldn’t leave a note asking for no alcohol in the bar - the mini bar was included however. Room was always cleaned well daily. We had a room in building 337. Pool/beach area - pool area was clean and well maintained. Bar men in main pool worked very hard and the entertainment team worked non stop. Foam pool party was on Sunday and that was a lot of fun! The beach at Tulum is unusable due to the sea weed - of course uncontrollable by the hotel but something to be aware of when booking for May. Food - the main buffet was the same food repeated each day, morning breakfast was nice, lunch was fairly boring when you’ve eaten there every day for ten days and dinner was varied in quality (would recommend going to the food truck for variety, chicken tenders and burger are delish there!), some food appeared to have been sat for ages and other was not replenished quick enough - again not the 5 star standard expected. However, pasta bar, freshly cooked fish and meats was very nice. The al a cart restaurants; we ate at the Mexican restaurant twice and throughly enjoyed that, the Brazilian restaurant was fantastic, we booked the Japanese restaurant where food was made in front of you - this was really disappointing, bland uninspiring food, the Peruvian restaurant was delicious highly recommended that, and had dinner at Don Pablo gourmet again very nice! Strangely enough the main thing we noticed in regards to the main buffet restaurant was a total lack of spoons, they were never laid out and rarely given when you ordered a hot drink or had a dessert - very strange and annoying. Trips - we went to Chichen Itza (3 hours away), Playa del Carmen (30 mins), Xplor park (30 mins). Overall, the Bahia Principe Tulum is a good hotel, is it luxurious? No. Is it a good hotel for an all inclusive holiday away? Yes and I would recommend but would not describe as a 5 star hotel.

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