Biwa Tulum

“Now our 1st choice hotel in Tulum”

We have been to Tulum several times but this was the first time staying here (5 nights) . We will definitely be back. Stayed in the spacious Jr Suite that has a kitchen and larger fridge which worked for us perfectly. Room modern and super clean. Staff very nice and welcoming. Never used the poo… more

We have been to Tulum several times but this was the first time staying here (5 nights) . We will definitely be back. Stayed in the spacious Jr Suite that has a kitchen and larger fridge which worked for us perfectly. Room modern and super clean. Staff very nice and welcoming. Never used the pool as there was an unusual cold front during our stay but looked very clean. The roof top seems like a nice place to hang out in the sun if we had time but we were out most of the day . The only thing to be aware of is you are situated right in the busy central area of the downtown tulum which comes with street noise and dogs barking so if you are an early to bed sleeper might be an issue for some . A couple nights I put on some sleep sounds on my phone or ear plugs which did the trick , but never had poor sleep ( comfy beds ).

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“Wonderful stay”

We had a wonderful stay at the Biwa. The rooms were very spacious and clean. The staff were great, very helpful and answered all our questions before we arrived really quickly. Great location for restaurants and bars of Tulum. Pool was good, and breakfast at the next door cafe was fantastic. Hotel… more

We had a wonderful stay at the Biwa. The rooms were very spacious and clean. The staff were great, very helpful and answered all our questions before we arrived really quickly. Great location for restaurants and bars of Tulum. Pool was good, and breakfast at the next door cafe was fantastic. Hotel is a few km from the beach and local in taxis are very expensive. We used the collectivo (local bus) which was cheap and reliable to get around. I would recommend Biwa to families looking for a base in Tulum.

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“Best Downtown Hotel in Tulum”

This is the best downtown hotel in Tulum. Staff is friendly and helpful, rooms are excellently maintained. Great central location. Desk staff knowledgeable of the local area and very helpful. Would highly recommend staying at the Biwa. *****

“Clean, central location and lovely staff”

Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is … more

Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is excellent for asking questions or requests and the staff speak great English. The hotel was very clean, the rooms were very clean and we like how the floor was washed by the maid each time. There is a roof top area with a bar and sunbeds but nearly every day we checked it was empty - but a great spot to catch a sun tan. The pool area was clean and tidy but didn’t really get the sun (maybe wrong time of year January), but being 29 degrees was a nice spot to chill out. The location of the hotel was great. Next door (connected to the hotel at the rear) is an excellent breakfast and lunch spot, food was really nice and friendly staff. The hotel was on a street with a few street food vendors and several restaurants. There is also a 7-11 convenience store nearby on the corner and an XXO store too. If you walk down a side street (come out of the hotel, do a left then take any left) it’s a 10/15 minute walk to a large supermarket. Yes I would stay at this hotel again.

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