Casa Malca

“The best hotel in Tulum”

This is our second stay at Casa Malca. It’s more than just the novelty of the art. The service is first class. The food is fantastic and the setting is the best in the hotel zone. Any seaweed on the beach was removed straight away whereas the rest of the hotels had huge piles of seaweed building up… more

This is our second stay at Casa Malca. It’s more than just the novelty of the art. The service is first class. The food is fantastic and the setting is the best in the hotel zone. Any seaweed on the beach was removed straight away whereas the rest of the hotels had huge piles of seaweed building up. The beach is deeper than any other hotel and the sun loungers are set back under palm trees keeping your space private but still directly beach front. Clemente and Fausto did everything possible to make sure we had the best time. Breakfast is fantastic quality. We will be back again soon.

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“Great view”

Casa Malca is beautifully located and offers an amazing view from the rooms. The resort itself is very attractive, with beach loungers that are more like beach beds, plenty of palm trees, and a truly pleasant atmosphere. A big advantage is that the hotel is built on a dune, which means beach vendor… more

Casa Malca is beautifully located and offers an amazing view from the rooms. The resort itself is very attractive, with beach loungers that are more like beach beds, plenty of palm trees, and a truly pleasant atmosphere. A big advantage is that the hotel is built on a dune, which means beach vendors cannot approach guests as aggressively as they do at Nomade. The front desk and concierge work flawlessly and efficiently. In fact, I would say the gentlemen working there operate above standard and genuinely make guests feel welcome and comfortable. As an example, when I mentioned that there was no television in my room, they actually brought a TV to the room for me, which I found very thoughtful. The main downside is the service on the beach and during breakfast, which is, unfortunately, typically weak by Mexican standards. I understand that everyone can have a better or worse day, but at Casa Malca, whenever I asked for something, it felt like a roulette: a 50% chance it would be delivered and a 50% chance it would be forgotten. Strictly speaking, this should lower my rating to 4 stars. However, doing so would unfairly reduce the hotel’s overall score on TripAdvisor, because Casa Malca is clearly a better hotel than Nomade or Be Tulum, despite having similar service issues in this area. An additional advantage is the location: Casa Malca is very close to the parties at Nomade, only about 150 meters away, yet the loud music from those events cannot be heard inside the rooms, which is a big plus. If someone is hesitating between Be Tulum, Nomade, or Casa Malca, Casa Malca is by far the most beautiful option. The place looks truly paradisiacal.

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“Exceptional”

We've travelled to Tulum every year for the last 7 years and stayed in many different hotels, Airbnbs and etc. This was our first time at Casa Malca and we had an exceptional time. Everyone from the front desk (Yair), to Clemente at the beach club and Daniel at the restaurant made our stays beyond … more

We've travelled to Tulum every year for the last 7 years and stayed in many different hotels, Airbnbs and etc. This was our first time at Casa Malca and we had an exceptional time. Everyone from the front desk (Yair), to Clemente at the beach club and Daniel at the restaurant made our stays beyond exceptional. Service and attention to detail was amazing. Daily check-ins with fast responses. Rooms were also large, great showers and water pressure, comfortable, etc. Casa Malca is the best in Tulum and would be our only home when we return back. Mucho Gracias to everyone. We truly appreciate your kindness and exceptional customer service.

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