Cielo Maya Beach Tulum

“One of the best and also in price”

I was there for a whole month the price was excellent in the manager treated me royally

“Boutique hotel on the beach”

This property is right on the beach, down a bumpy track from the main highway (307). It has it's own restaurant, and there are a few others within walking distance. The breakfast is excellent and plentiful, including toast, fruit, juice, coffee and eggs served in various ways (eg. with bacon, sausa… more

This property is right on the beach, down a bumpy track from the main highway (307). It has it's own restaurant, and there are a few others within walking distance. The breakfast is excellent and plentiful, including toast, fruit, juice, coffee and eggs served in various ways (eg. with bacon, sausage, etc). We were in room 1 - ground floor with a balcony looking out to sea. It was really spacious and comfortable, with sofas in the living area. The bathroom was huge and to me it felt like the design of the whole space started with the bathroom, the centre-piece of which was a huge whirlpool bath, which we thoroughly enjoyed. Bath salts were provided, along with dressing gowns. The toiletries were exceptional, especially two bars of really lovely soap for the shower and hand basin (as well as shower gel/shampoo and hair conditioner). The other thing that made the bathroom such a beautiful space was the lighting - lots of choices to create just the right atmosphere / allow you to relax. My only criticism is that there are not enough hooks etc to hang up wet towels to dry, which we wanted to do to prevent unnecessary laundry. The bedroom and living area was also well appointed, with twin beds, two sofas, coffee table, a floor to ceiling wardrobe, fridge (ice available near the pool), coffee machine, bottled water, etc. Lots of space. The living area led out to a balcony right on the beach. We were there at the height of the sargassum season. I didn't mind the smell (it reminded me of beach trips in the UK in my childhood), but others were not keen. We did observe hotel staff working really hard to clear the beach of the rotting sargassum, but this was very manual labour (as opposed to the tractors we observed at bigger hotels in Playacar) and was very much work in progress. The beach must be really stunning when the sea is clear. It was, however, possible to escape the sargassum by spending time on the hotel's beautiful pier, which includes shelter from the sun and hammocks, and when the breeze is blowing off the sea this tempers the seaweed smell. It was so relaxing to laze on one of the hammocks, partly reading my book, partly dozing and partly looking out frigate birds and pelicans swooping overhead. The pool was beautiful, clean and cool. The hotel supplies beach towels. The sunbeds are on the beach, with large sunshades. The only other thing that seemed a bit odd was that whilst the breakfast was included, the waiter asked for a substantial tip on our first morning, and basically sent me back to my room to get some cash. I queried this with the reception and was told the tip wasn't obligatory. It didn't happen again.

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“natural and artistic feel in front of ocean”

We spent 3 nights in a seafront suite in Tulum. The view and location were beautiful — calm, tropical, and only a short 2-minute walk to a nearby cenote, which we loved. The room was large and nicely decorated, and the entire place had a unique, rustic charm — especially the lobby. That said, the… more

We spent 3 nights in a seafront suite in Tulum. The view and location were beautiful — calm, tropical, and only a short 2-minute walk to a nearby cenote, which we loved. The room was large and nicely decorated, and the entire place had a unique, rustic charm — especially the lobby. That said, the cleanliness wasn’t quite at the level we expected. We encountered a strong sargassum (seaweed) smell, which affected our enjoyment of the beachfront, but we understand this is seasonal and not the hotel’s fault. The biggest downside was the breakfast. Even though it was included in our reservation, we were charged extra for simple items like scrambled eggs and service was inconsistent — we waited 20 minutes while other tables were served. Despite that, the reception team and cleaning staff were excellent, warm and professional. If you have a car, it’s an easy 20-minute drive to the Hotel Zone. Overall, it’s a peaceful place with charm and potential, but it needs improvements in service and breakfast quality.

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“Dreamspot”

Real Nice hotel ..the staff is great en the hotel is verry beautiful..right at the Beach ..if you want to enjoy Mexico but not in the city this is the place to be ..you can snorkel and go with the kajak in the sea ..massage at the beach . ..and our room with seaviiew was a real dream come true and… more

Real Nice hotel ..the staff is great en the hotel is verry beautiful..right at the Beach ..if you want to enjoy Mexico but not in the city this is the place to be ..you can snorkel and go with the kajak in the sea ..massage at the beach . ..and our room with seaviiew was a real dream come true and a coffemachine in your room also a must ..clean bathroom and big ....I’m enjoying my time spending Here..and defnetly reglement it to you all

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