Delek Tulum

“Paradise”

This hotel is located on the beach paradise of Tulum! From the moment you walk through the "Radical Love" entrance, you are transported to a natural jungle oasis that is caressed in the sound of the waves crashing on the beach. The gentle feel of sand between your toes is so relaxing as you navigat… more

This hotel is located on the beach paradise of Tulum! From the moment you walk through the "Radical Love" entrance, you are transported to a natural jungle oasis that is caressed in the sound of the waves crashing on the beach. The gentle feel of sand between your toes is so relaxing as you navigate through the paths covered by the shade of all the palms. We stayed in a standard room on the second level which was described as having a limited view; but we couldn't have been more happy with our surroundings! We had a naturally curated level of privacy and our balcony had plenty of relaxing options: a hammock, a daybed, and two chairs to enjoy our daily offering of coffee delivered to the room. Our room had an incredible vibe... from the soft bamboo lighting, to the unique ceramic pendant lights, to the acacia wooden furniture, to the soft and cool linens. The ceiling was so impressive I almost wished our bed didn't have a luxurious canopy! The bathroom was soaked in the sunlight pouring through the skylight and made it hard to leave the shower- which had unlimited hot water! I was inspired by the thoughtful, yet seemingly effortless, decor of our room and really appreciated the plants as well as the alter offering all the blessings one could need! Despite being so connected with the outdoors, our rooms were extremely clean and housekeeping did a fantastic job removing sand and little bugs that found their way in- nothing too worrisome! We were also provided with a natural mosquito repellant that really came in handy. There is a large draw to Tulum for partying and that unfortunately brings loud music at night. We were informed of this before visiting so it wasn't a surprise and truly did not bother us during our stay. We just manipulated the shutters outside our windows and even utilized the provided earplugs one evening... the sun and ocean tired us out and we had no issues getting good, deep rest each night. We always had fresh beach towels- along with a bag to tote them to the beach in- fresh water for drinking daily, and even a reusable water bottle that came in handy when visiting the Tulum Ruins and Akumal Bay to see the sea turtles (no plastics are allowed). This hotel seriously thought of everything and we felt like royalty during our stay! This is a personal shout out to Steph at Delek Tulum's reception desk. This hotel is incredible, but it wouldn't have felt so welcoming and filled with love without Steph! Not only did she get us to our room hours before check in, but she had set up the most thoughtful surprise for my boyfriend and I. She showed us around the property, gave us the most delicious welcome drink, and then brought us to our room where there was champagne and flowers waiting to celebrate our anniversary. She explained the beautiful sentiment behind Delek Tulum's creation. Later, Steph came to the rescue when I was having issues checking in for my flight on my phone; she allowed me to use her laptop. While working on that, she asked me how our stay was going- to which I commented on some sunburn I received. She thoughtfully offered me some aloe gel to cool the burn. Even AFTER leaving the hotel, Steph came to the rescue again! Once home, I was unpacking and realized I didn't have my favorite bathing suit! She immediately located it and instructed me on how to set up shipping for them to send it home to me! These were all things I would never expect someone to go out of their way to help me with, and Steph stepped in with nothing but kindness and action. She is the true blessing at Delek!! Absolutely visit Delek Tulum; it will be such a meaningful experience!

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“Dream Delek”

The experience was truly incredible! Every staff member I encountered was exceptionally kind and welcoming, and the room was perfect. Staying in the suite was wonderful, with an extremely comfortable bed, and waking up to morning coffee delivered right outside my door was such a delightful surprise… more

The experience was truly incredible! Every staff member I encountered was exceptionally kind and welcoming, and the room was perfect. Staying in the suite was wonderful, with an extremely comfortable bed, and waking up to morning coffee delivered right outside my door was such a delightful surprise. The noise didn't bother us since I had read reviews beforehand, but I can see how it might be a bit much for those seeking a quieter environment. Despite that, I can't wait to return and stay at Delek again!

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“Beautiful but expensive and loud”

Delek itself is beautiful -- the rooms, the beach, the service, and the food & drinks were very tasty. Staff was kind and capable. HOWEVER... we’ve been coming to Tulum since 2006 and have always loved it as a special place to relax. Sadly, it has changed. It’s now difficult to truly relax due t… more

Delek itself is beautiful -- the rooms, the beach, the service, and the food & drinks were very tasty. Staff was kind and capable. HOWEVER... we’ve been coming to Tulum since 2006 and have always loved it as a special place to relax. Sadly, it has changed. It’s now difficult to truly relax due to the extremely high prices and loud music until 1am every night. I also found the bed uncomfortable — the mattress was sagging and caused some back pain. At this price point, it really should be replaced. If we wanted loud music and a party atmosphere, we would stay in Cancun. We come to Tulum for peace & relaxation. We paid about $400/night during the first week of March (off-season, garden room). That’s expensive, but we assumed (wrongly) that other costs would be relatively low. Instead, every single thing in the Tulum beach area was exorbitantly priced: • $350 USD for a 2-person round-trip shuttle from CUN to Tulum (not including tips) • $100 USD for a 5.7-mile round-trip taxi to town • $116 USD for TACOS for two and one margarita (with a sweet begging dog) • $388 USD for a sushi dinner with a very small shared portion • $86 USD for a shared whole fish for lunch on the beach • $20 USD for guacamole (in MEXICO, where avocados come from) • $10 USD for a small bowl of fries Totally insane. NEVER AGAIN! We don't pay anywhere near those prices in our expensive big city in the U.S. (Washington DC). I'd say it's 200-300% more than what things cost here. For what we spent on this 4-night trip, we could have taken a two-week trip almost anywhere in Europe or Asia. Sadly, we won’t be returning to Tulum. We’ll have to find a new place to relax when we need a getaway. If you don't mind overpaying for things and a party atmosphere, then it IS a very nice resort --- but it's not for us. There was also a lot of seaweed, but it didn't bother me that much -- may be an issue for others.

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