Kasa Hotel Parota

“Hidden Gem in Tulum”

My husband and I had the best experience in this hotel. Our reservation included a continental breakfast that way better than I expected. It is located in an upscale neighborhood between the beach and downtown. It is easy to get around by bike or car. Overall, I highly recommend this place!

“Amazing”

The hotel was exactly what I was looking for; to spend 6 days in Tulum. It was to celebrate my 30th bday with a group of family and friends. The vibes were awesome. I would definitely like to come back sometime.

“Kasa Feliz Villa is glorious, 4.5 stars ”

We stayed with an extended family and thoroughly enjoyed this beautiful and very well appointed villa that is part of Kasa Hotel Parota. I wish TA would allow to leave 4.5 stars, only a few minor issues taking away from a full 5 star experience. Kasa Feliz is a gorgeous, well designed and stocked … more

We stayed with an extended family and thoroughly enjoyed this beautiful and very well appointed villa that is part of Kasa Hotel Parota. I wish TA would allow to leave 4.5 stars, only a few minor issues taking away from a full 5 star experience. Kasa Feliz is a gorgeous, well designed and stocked villa. It has everything one can wish for (except dishwasher). The bedrooms and commons spaces are thoughtfully appointed, the kitchen is stocked with every amenity, it’s truly a pleasure to stay there. The location requires a car or use of taxis (we stayed as an extended family so made use of both). Breakfast was included and was excellent. All in all it’s a fabulous place to stay. The front desk is a very pleasant gentleman who was very responsive to our questions and requests. The half star I fell I needed to detract is for a couple of issues that may or may not affect your stay: 1) Wi-Fi is nearly impossible to use no matter how many times the hotel tried to fix it; Between poor Wi-Fi and cell reception, it was challenging to research and book activities, never mind work, as we planned to do; 2) the housekeeping (daily housekeeping was included in the cost and was needed for fresh towels among other things) was a bit spotty. They would not come the days the were supposed to, the hotel was not able to send at least fresh towels when we were out and would come in too late in the day to wash and dry existing ones, and when they came they didn’t necessarily replace all the needed items like face towels or bath mats. Concierge was out during our stay so no help there. Occasionally when we asked the front desk to call a cab from a location we were told they could secure a cab prior to our departure the answer was it’s not possible. So bear in mind that if you are relying on taxis, you will need to find a cab yourself on the return to the hotel. Not an issue but it was a bit startling after we were told that of course the hotel could call us a taxi from wherever we were heading to. All of the above is very minor compared to how gorgeous the villa was but it did take away from a full 5 star experience.

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“Very beautiful boutique hotel.”

Beautiful and cozy experience. Customer Service was excellent. Restaurant has excellent food menu choices. Shuttle was on time. Ambiance was perfect for couples and adults. Right location and easy to find.