La Zebra Tulum - A Small Luxury Hotel

“Beautiful resort. Great location in Tulum, very walkable area with lots of cool restaurants and shops. Great amenities.”

My husband and I stayed in a jungle room. We loved being in the trees and relaxing on the balcony. Beautiful room, turn down includes hot tea and cookies. The service was impeccable. Great coffee and Carlos, our server at breakfast was so friendly and professional. We also loved our concierge who h… more

My husband and I stayed in a jungle room. We loved being in the trees and relaxing on the balcony. Beautiful room, turn down includes hot tea and cookies. The service was impeccable. Great coffee and Carlos, our server at breakfast was so friendly and professional. We also loved our concierge who helped us find a peaceful cenote and rent a scooter. The beach is gorgeous, soft white sand, and comfy shaded beach beds. The pool is small, but we spent most of our time at the beach and exploring. I loved the beach view yoga classes.

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“Great service! Beautiful beach”

Went on a recommendation from a friend and it did not disappoint! Great drinks, beautiful beach, comfortable day loungers and clean bathrooms! The margarita pizza and chicken salad were fantastic. We went there on three different days and had the BEST service from Walter! Remembered our names and o… more

Went on a recommendation from a friend and it did not disappoint! Great drinks, beautiful beach, comfortable day loungers and clean bathrooms! The margarita pizza and chicken salad were fantastic. We went there on three different days and had the BEST service from Walter! Remembered our names and our favorite drinks. Will plan to come again!

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“Good but I wish they wouldnt "nickle and dime" everything”

I spent 4 days at La Zebra and overall I would say it was good, no fantastic. Some Pros and Cons Pros - We had a really nice rooms with a plunge pool that you can ask to be heated in the evening. It had a nice couch on the balcony/terrace where you could relax in the evening and enjoy the weat… more

I spent 4 days at La Zebra and overall I would say it was good, no fantastic. Some Pros and Cons Pros - We had a really nice rooms with a plunge pool that you can ask to be heated in the evening. It had a nice couch on the balcony/terrace where you could relax in the evening and enjoy the weather. - Generally good service. Pedro at breakfast at the Mexican restuarant was excellent. To get something in the room or any other way, you whats app the front desk which is an efficient way of communicating. - We thought the food was good. Breakfast was decent, without being amazing and the Mexican and Mediterranian restuarants were good, with the Mediterranian being slightly better. - Really nice long beach where you can walk for miles, with warm water that was very calm . There was a ton of sea weed (Sargussum) that made the ocean unswimmable on 1 of the 4 days we were there. It seemed to clear up when there was rain on the previous night. There is really nothing the hotel can do about the amount of sargussum but can do better on the clean up (more on that below). Cons - A couple of other reviews mentioned this, but La Zebra does try and nickle and dime you to death which leaves a bitter taste in your mouth. I will give you an example- I asked for a dish to have extra Jalapenos in it and they included a charge for $3 for 1 Jalapeno!! Then when you ask for water from the bar- just simple filtered water that they have in the rooms- they include a charge for $9, which I thought was kinda over the top for filtered water when you are a guest and staying there. Just small stuff that they really didnt need to do. - The pull out bed was not great. I thought it would be a proper twin bed. Its just a pull out with the second bed at ground level. - I thought they could have done far better with clearing and disposing the sargussum. After a while, if left unattended, sea weed starts to decay and produce sulfur dioxide, that does not smell good. They had 1 guy clearing it in the morning and he did his best, but couldnt get to the whole beach during the day. I think they need to throw a couple of more people at it every day and start early. Overall a pretty good stay but a small effort by management could have made it a lot better.

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“Nice tropical escape”

I stayed on the jungle side which was amazing. The room was great. Small little pool. They come around at night to drop off tea and cookies. Only problem is the fridge was not working in my room and I messaged them on WhatsApp and my concerns were dismissed. They told they could not fix it. Howe… more

I stayed on the jungle side which was amazing. The room was great. Small little pool. They come around at night to drop off tea and cookies. Only problem is the fridge was not working in my room and I messaged them on WhatsApp and my concerns were dismissed. They told they could not fix it. However, I asked a young gentleman coming around hours later with tea and cookies if he could help. He got my fridge replaced within minutes. That was the evening of March 15th. Food was great at Zebra and they do a great job with the lights at night.

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