Grand Riviera Princess All Suites Resort & Spa All Inclusive

“FANTASTIC stay”

Wow ignore the negative comments this is a fantastic resort . Like many people we read the reviews and were so worried but I also am aware you can’t please everyone and everyone has different tastes . ROOM - we stayed in a delux room with the whirlpool bath . Very spacious and great for our needs... more

Wow ignore the negative comments this is a fantastic resort . Like many people we read the reviews and were so worried but I also am aware you can’t please everyone and everyone has different tastes . ROOM - we stayed in a delux room with the whirlpool bath . Very spacious and great for our needs . The mini fridge was stocked daily . I’m aware that if you put a note in they try and change the selection but we were happy with what was in there . The room is cleaned daily sometimes only late at 4pm but they were always spotless. Yes the rooms are dated a little but what does that matter ! You sleep , wash and go. We did use the whirlpool bath just beaware to fill it above the jet shooters as we spent a long time mopping up the water up after we finished laughing 🙈😂. The room would benefit from having another bin rather than just the one in the bathroom . We tried to keep it tidy !! We were on the second floor make sure you do lock the patio as we regularly had a coyte on our balcony . The view was at the back but it was lovely as we watched all the wildlife just grazing . FOOD we were very lucky apart from the the night we arrived we got in the al carte every night ! The best one for us was le fluer followed by mama Mia but all good . I would say the only downside was we found the Mexican to be very rushed . No sooner had you finished chewing you were on the next course . The buffet restaurant was one of the best ones we’ve had . Plenty of choice . We just had 1 morning were we waited for scrambled eggs but no big deal . The staff sit you down and then you’re offered a drink . Great for me I’m A Chardonnay girl and it was lovely 🥰 . We also ate nachos in the sports bar one afternoon which was lovely and also had room service one evening which was also great . RESORT The resort is just beautiful. The grounds are well kept and everyday the gardens were being seen to , the housekeeping team cleaning areas , litter picking and making sure everywhere was clean. The wildlife is a big plus we were very lucky to see the monkeys twice ! We didn’t really stay around the pools we visited them once as we preferred the beach . The time we did spend there we had plenty of cocktails at the swim up pool . The beach for us was breathtaking. I was well aware of the seaweed and I was surprised on every single day how much effort went into cleaning it . They tried so hard it never completely was clear but better than it was . This doesn’t ruin the beach and certainly won’t ruin your stay . We upgraded to platinum bracelet which gave us access to the private beach . We were so happy we did this as the area wasn’t to busy and it had its own bar and toilets which for a hut was spotless !! A big shout out to the lovely ADO who was there which seemed like the whole day offering us drinks even remembered what I was drinking at different times of day . What an asset to the resort you are thank you for making our stay even more perfect! You did get some people trying to stay on this part of the beach and security did try to move them on if they spotted them . STAFF The staff here are all so friendly , always smiling and always happy to help . The only thing I would say is the dell boys are happy to help with your luggage but maybe instead of guests just arriving and struggling to find their rooms that this can be tagged on as part of their service ? They are going to the room anyway ! After a 10ht flight over 2 hrs through customs and then the transfer last thing you want is getting lost which we did ! A big thank you for the welcome drink while checking in I was desperate for a drink and it was gratefully received. ENTERTAINMENT We didn’t really get involved with all the activities but did see during the day while walking through them taking place and all looked good fun . The evening entertainment wasn’t the best . We enjoyed the silent disco but had this twice in the 10 day stay ( very lazy entertaining really !) I found a couple of staff rude when getting the headsets , seemed more interested in their mobile phones . The live band we saw twice they were really good . It’s just a shame that it finishes at 10.30 when everyone seems to be enjoying themselves . Would we return yes we would but won’t be returning as there are so many more places we want to visit . Thank you for making our holiday so memorable

less

“Love it”

This is the first time I write a review from the heart. My husband and I had a multi destination honeymoon. The first week, we stayed at Princess Reviera Resort, and we absolutely love it. Every single person there is working very hard and they are the nicest people we ever met, and we travel qu... more

This is the first time I write a review from the heart. My husband and I had a multi destination honeymoon. The first week, we stayed at Princess Reviera Resort, and we absolutely love it. Every single person there is working very hard and they are the nicest people we ever met, and we travel quite a lot. We liked the restaurants as well, and I can't say we had a favourite one because every single one has something different and special. Greetings to the chef's. I wanted to give 4* because of the receptionists. I believe they can do better when people check in with the information about the resort. Will help the guests more knowing how to use the app or what it is to know about the resort. We struggled a lot even to find our room. It is not nice to start the first day in the resort, trying to find your way around... another thing is the prices in the resort. I've got mosquito spray, and after paying 20$, it hasn't helped me even a little bit. Every single bite went into a huge bruise. That's not nice. Atlest if you selling something expensive make sure is something good... Anyway, because of the management/owner decisions, it was unfair to give 4* when the people working there deserve 5*. Thats not fair on them. Overall: we loved it ♡ Thanks for your hard work to make us feel good.

less

“I just absolutely love this hotel its the biggest and bestest”

This is by far the bestest and biggest hotel I've been to I love it been here 7 times already going back really soon gorgeous rooms very lovely friendly staff and the food and drink are excellent 5 star plus hotel . The area is so beautiful. The beach is gorgeous and the sea . Its not far from p... more

This is by far the bestest and biggest hotel I've been to I love it been here 7 times already going back really soon gorgeous rooms very lovely friendly staff and the food and drink are excellent 5 star plus hotel . The area is so beautiful. The beach is gorgeous and the sea . Its not far from playa del carmen you can get a shuttle bus from the hotel.

less

“Amazing stay!”

We are sat writing this on our second to last night. We have travelled from the UK, and we have had a fantastic time in Mexico and especially the hotel. The room was very clean and tidy on arrival and the air conditioning was already on and keeping the temperature down. Over our stay we had no ... more

We are sat writing this on our second to last night. We have travelled from the UK, and we have had a fantastic time in Mexico and especially the hotel. The room was very clean and tidy on arrival and the air conditioning was already on and keeping the temperature down. Over our stay we had no faults with our room and the cleaning staff did a great job every day. The main buffet style restaurants are never over crowded with plenty of room, food is regularly topped up and nice and warm. Breakfast is very good with a huge choice, the bacon, waffles, and pancakes are fantastic. The dinner time buffet choices can be a little repetitive but that is to be expected with such a large resort. The speciality restaurants are a nice change from the buffet and a good way to break your evenings up. The burger bar (poolside) is very good and is a nice snack after a long day of swimming and drinking. There are plenty of pools at this hotel, if you are a keen drinker you’ll find 3 swim up bars near the main area. There are plenty of sun beds but limited sun beds with good shade options. You will need to be up early to secure a sun bed with a shaded roof if that’s what you want. Lots of activities at the main pools but if you prefer a quieter time then the side pools will be for you. The beach is very well kept, very clean and tidy, always lots of staff around to make sure it’s looking its best. We upgraded to the platinum and had the use of the platinum beach section which has much more space. Ady does a great job of keeping you hydrated with drinks throughout the day. The entertainment of an evening time has been good, the Tenors (perform on a Monday night) are fantastic and is something to see. Overall, we have had a lovely time and it has been great to relax and put our feet up. We hope this review helps in your choice of hotel. Thanks to all the staff at the Grand Riviera Princess.

less