Hotel Riviera Caribe Maya

“Excellent Customer Service, Nightlife Adjacent, Quiet and Comfortable Stay”

I stayed with this hotel at the end of April and was incredibly pleased with my experience. The location is right next to the nightlife (while still very quiet at night for when you're ready to rest) and a quick walk to the beach. However, most notable is the staff: the hotel staff is very friend... more

I stayed with this hotel at the end of April and was incredibly pleased with my experience. The location is right next to the nightlife (while still very quiet at night for when you're ready to rest) and a quick walk to the beach. However, most notable is the staff: the hotel staff is very friendly but hard-working. The customer service is what sets this hotel apart from the many other options, I felt very welcome and at-home despite only staying for a few nights. If you're looking for a quiet place to sleep that is close to everything Playa Del Carmen has to offer with staff that will ensure all your needs are met and more... then you've found it! Food/Drink You can't get much closer to the action than right here at this hotel. It has the perfect balance of proximity to the bars/beach while managing to stay away from the excessive noise that other hotels in the area are surrounded by at night. It is also a straight-shot to one of the more common beach-access roads, next to the locally famous Mamita's Beach Club. There is also a Chedraui (grocery store) conveniently located one block away to pick-up any items you may have forgot to pack for your vacation. Walkability You can't get much closer to the action than right here at this hotel. It has the perfect balance of proximity to the bars/beach while managing to stay away from the excessive noise that other hotels in the area are surrounded by at night. It is also a straight-shot to one of the more common beach-access roads, next to the locally-famous Mamita's Beach Club Safety I felt very safe during my entire stay at this property. There is always somebody staffed at reception right by the front door. At nights, the primary entrance is secured and there is security guard available to assist guests who return in the later hours of the evening.

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“Nice location!”

The best thing about this hotel is the location and the staff. You are able to walk to several places that are near the hotel. Basic accomodations are offered as it is an older hotel. I heard that breakfast was offered, but I cannot confirm this because my first meal was after breakfast hours. O... more

The best thing about this hotel is the location and the staff. You are able to walk to several places that are near the hotel. Basic accomodations are offered as it is an older hotel. I heard that breakfast was offered, but I cannot confirm this because my first meal was after breakfast hours. Only a shower was available in my room with no door to the shower to keep the floor from getting wet. Of course I put the provided towel down in front of the shower. The water only gets lukewarm and I had to run it for over 5 minutes to get it that warm. There is a sign near the toilet that advises to not flush any tissue in the W.C. My balcony faced the pool, this was a beautiful view. One night a family of six was in the pool until the wee morning hours making all types of noise. I put my "do not disturb" sign on my door the same night I arrived. I received a call to my room on the third day, but was busy so I did not answer it. Less than 10 minutes later, I heard my door being unlocked. I yelled out hello and the person asked if I wanted my room cleaned. I told her no. I had to get up and lock the door back. Keep in mind the "do not disturb" sign was still on the door. The next day, I received another call to my room and I answered it this time. Whomever it was hung up when I said hello. Once I left my room for the day, I stopped by the front desk to inquire why someone tried to enter my room and who keeps calling. I was advised that they were trying to clean my room. I told her that I had the "do not disturb" sign on my room so no one would bother me. She was unsure of who called, but told me I needed to pay the environmental tax for my stay. I completed this and told her that I did not want anyone to disturb me. If I return to this area, I would not stay at this property again. I'll try the Fiesta Inn or maybe the Aloft that are nearby.

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