Description
Facilities: This hotel has 11 lifts and a reception desk. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The souvenir shop gives guests the opportunity to bring home mementos of their holiday. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehic… more
Location: This hotel is situated in a stunning little bay within walking distance of beaches, 5 minutes on foot from the town centre of Playa del Carmen and from Playa Esmeralda beach, and a 15-minute walk from Playa del Carmen beach. It lies near an extraordinary variety of attractions such as Playa del Carmen’s 5th Avenue (about 1.5 km), Akumal (about 3.5 km), Xcaret (roughly 6 km), and Xel-Ha. It is also very close to famous Mayan archaeological sites such as Tulum (some 70 km), Chichen Itza and Coba. It lies approximately 45 minutes’ drive from Cancún International Airport.
Meals: Various dining options are available, including a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option.
- Other
- Air conditioning
- Additional services
- Lift
- Reception
- Concierge service
- Porter service
- Reception
- Entertainment
- Entertainment for adults
- Parking
- Nearby parking
- Wi-Fi
- Wi-Fi
- Services
- Coffee machine
- Conference centre
- Garden
- Hair dryer
- Room service
- Safe
- Terrace
- Wedding service
- Children
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Water park
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 18336 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 18336 TripAdvisor reviews
L
Lucas A
16/08/2026
“Amazing service!”
Incredible experience! Great accommodations, food, and service. Special mention to the amazing bartenders and waiters who made our stay unforgettable: Víctor at The Reserve, Marco at Lemon Fish, Ismael at Hadar, Ángel at reception, and Eddy & Pascual at Fahrenheit. Outstanding service!
A
A508BQfrancescar
London, United Kingdom
15/08/2026
“Absolutely Amazing Family Holiday at Paradisus Playa del Carmen!”
We recently stayed at Paradisus Playa del Carmen as a family of five, travelling all the way from London, and we honestly couldn’t have asked for a better holiday! From the moment we arrived, everything was fantastic. The hotel was beautiful, clean and incredibly well maintained, with so much to s… more
M
Marta E
14/08/2026
“Playa del Carmen Paradisus Kids Club”
Kid club amazing Montse Diana ,Angeles Angela Iris Laura made a great job with our kids they spent a very nice time .
D
Daniel M
14/08/2026
“Wonderful stay, our 3rd time back!”
This was our 3rd time coming to this resort and that says it all. Service, cleanliness and food was excellent, staff starting to remember us from previous stays and we felt at home, looking forward to a 4th visit soon,
G
GunflintLodge
Metro Minneapolis-Saint Paul, Minnesota
14/08/2026
“Decent for the off-season”
Our family concierge support, Eduardo, went out of his way to make the most of our stay for our three kids, all 7 years old or younger. The kids enjoyed the pools, waterpark, and beach. The kids, however, did not like their Kidsdom program and complained that the staff was mean and on their phones.… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 2 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 9
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 8
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