Playacar Palace

Playacar Palace

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Playacar Palace

Playa del Carmen - Bahia Del Espiritu Santo S/N See map | The Palace Company

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Why do I recommend this accommodation?

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Very popular destination!

4 properties have been booked in the last 15 minutes in Playa del Carmen

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Tourism surcharge from per person per night not included in the final booking price ( payable at the hotel)

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Latest reviews of the property

9,6 Excellent
Rating 4,8 around 5 for travellers of Tripadvisor

Excellent

Based on 3255 reviews

Rating 4,8 around 5 for travellers of Tripadvisor

Location

Rating 4,7 around 5 for travellers of Tripadvisor

Quiet in the room

Rating 4,8 around 5 for travellers of Tripadvisor

Rooms

Rating 4,9 around 5 for travellers of Tripadvisor

Service

Rating 4,6 around 5 for travellers of Tripadvisor

Value for money

Rating 4,9 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for its wealth of amenities

Showing 5 featured reviews out of 3255 TripAdvisor reviews

J

Jennifer M

13/08/2026

Rating 5 around 5 for travellers of Tripadvisor

“We love Playacar Palace”

Everyone has been fabulous!!!! Perla and Dany at the pool! Lety at the lounge bar. Alfredo, Manuela, Roberto and David at Cafe Delmar! Eduardo front desk. The other front staff I can’t remember their names! Kevin at the Italian restaurant. Manuel and Eric bell hop. Fernando - concierge (filling ou… more

T

Trek02093204992

13/08/2026

Rating 5 around 5 for travellers of Tripadvisor

“Great”

Super good attention and waiters and staff were really nice attentive and welcoming. Special thank yous to ivan from Madre mia, Leticia , Erik , Bryan , Ancelmo, Ezequiel, Roger

G

Gina C

10/08/2026

Rating 5 around 5 for travellers of Tripadvisor

“Best staff ever”

We had the BEST time at Playacar Palace! Unfortunately the beach was not great due to seaweed but the staff made up for it for sure. Ivan helped get our transportation set and made reservations for all of our dinners. He was only a text away for anything I needed. Veronica helped setup up our excur… more

S

Stefania S

08/08/2026

Rating 5 around 5 for travellers of Tripadvisor

“Only Good Things”

She’s absolutely lovely, attentive and always smiling! We were so lucky to have her working while we were there!

U

U1607

09/08/2026

Rating 4 around 5 for travellers of Tripadvisor

“Excellent service , delicious food, great ambiance”

Property is a little dated but the service makes up for it. Excellent drinks at the bar and their Italian restaurant Trattoria is a delight. Ricardo the manager was excellent . Chef Leonel,s vegetarian pasta was delicious and Karla and Petro had impeccable service . We felt special.

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

About the property

Description

Location: This hotel lies directly beside fine sand Playa del Carmen and is just a few minutes walk from the centre where guests will discover many shopping and entertainment venues. The nearest links to the public transport network are about 200 m from the hotel and the ferry port for links to the island of Cozumel are to be found close by. Cancún is about 1 hour's drive away.

How to arrive

Playa del Carmen - See map

Location: This hotel lies directly beside fine sand Playa del Carmen and is just a few minutes walk from the centre where guests will discover many shopping and entertainment venues. The nearest links to the public transport network are about 200 m from the hotel and the ferry port for links to the island of Cozumel are to be found close by. Cancún is about 1 hour's drive away.

Facilities and services

Meals: Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet ensures a great start to the day. At dinner, guests order their favourite dishes à la carte. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.
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Other
Air conditioning
Heating (free of charge)
Additional services
Dry cleaning service
Laundry
Laundry Service
Lift
Maid
Tumble dryer
Reception
24-hour reception
Concierge service
Multilingual staff
Porter service
Entertainment
Entertainment
Entertainment for adults
Karaoke
Pool table
Shops in hotel
Parking
Nearby free parking
Nearby parking
Parking
Valet parking
Smoking
Smoke detector
Smoking not allowed
Wi-Fi
Complimentary Wi-Fi
Services
Balcony
Banquet and event room
Café
Car rental
Cash machine at the hotel
Conference centre
Courtyard
Currency exchange
Fax/photocopier
Garden
Hair dryer
Hair salon / beauty centre
Hairdresser / Barber
Heated pool
Indoor pool
Iron
Ironing equipment
Luggage storage
Luggage storage
Medical service
Meeting room
Newspapers
Private pool
Rooftop pool
Room service
Safe
Sale of tickets
Sale of tours
Security
Serviced office
Sun terrace
Terrace
Wake-up call service
Water slide
Wedding service
Children
Babysitting service
Childcare
Children´s entertainment
Cot
Game area
Kids' playground
Kids' pool
Kid´s club
Swimming pools
Children’s playground
Children’s pool
Full SPA circuit
Poolside parasols
Poolside sun loungers
Bars
Bar
Coffee/tea in public areas
Pool bar
Snack bar
Restaurants
Breakfast buffet
Gym and SPA
Gym
Hot tub
Jacuzzi
Massages
Sauna
Spa
Turkish bath
Activities
Beach volleyball
Diving
Golf course
Mini golf
Snorkelling
Surfing
Table tennis
Tennis court
Accessibility
Entrance with ramp
Facilities for people with disabilities
Wheelchair access
Wheelchair-accessible lobby
Wheelchair-accessible room
Check-in/Check-out
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method: #{ paymentMethods }
Payment date: #{ depositTime }
General
Number of people: #{numberOfPersons}
Floor: #{floorNumber}
Tourism register number:
#{ registryNumber }
Our rentals include:
Utilities
Cleaning
Admin fees and taxes
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Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

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Tourism register number:

#{ registryNumber }

National Identification Code

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Taxes included in the final price

This property has additional information that you can

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Frequently asked questions about Playacar Palace

  • Which services stand out at Playacar Palace?

    Featured services at Playacar Palace are: Air conditioning, Heating (free of charge), Laundry Service, Maid See full list of services at Playacar Palace.
  • Playacar Palace is one of the best hotels in its area
  • Yes, it has Children’s playground, Children’s pool, Poolside sun loungers, Poolside parasols, Saltwater pool, Full SPA circuit.
  • Playacar Palace has Restaurant, Breakfast buffet, Breakfast, .
  • Yes, the Playacar Palace has Nearby parking, Nearby free parking, Parking, Valet parking, Garage.
  • Yes, Playacar Palace has Turkish bath, Gym, Jacuzzi, Massages, Sauna, Spa, Hot tub, , Turkish bath.
  • Yes, guests at Playacar Palace will be able to enjoy Complimentary Wi-Fi.
  • Guests at Playacar Palace say: Everyone has been fabulous!!!! Perla and Dany at the pool! Lety at the lounge bar. Alfredo, Manuela, Roberto and David at Cafe Delmar! Eduardo front desk. The other front staff I can’t remember their names! Kevin at the Italian restaurant. Manuel and Eric bell hop. Fernando - concierge (filling our drinks and snacks in the room). All the staff at Madre Mia were exceptional! We went 2x and have no complaints! All the staff at Momo - exceptional. I know I’m forgetting names but all the staff from August 7-14th have been EXCELLENT!!!
  • This is the information we have about the surroundings of Playacar Palace: Location: This hotel lies directly beside fine sand Playa del Carmen and is just a few minutes walk from the centre where guests will discover many shopping and entertainment venues. The nearest links to the public transport network are about 200 m from the hotel and the ferry port for links to the island of Cozumel are to be found close by. Cancún is about 1 hour's drive away.
  • The exact address of Playacar Palace is Playa del Carmen - Bahia Del Espiritu Santo S/N
  • Playacar Palace belongs to The Palace Company.
  • Playa del Carmen
  • None - None
  • 0 Adult
  • 1 Room