Princess Family Club Riviera

“The best resort in terms of family activities and customized services for kids.”

I will start with the food and dining for kids. The pirate buffet for kids has the nicest and most helpful leader we have met in all our trips with our kids. Olga was incredibly helpful. As you can imagine, kids can walk around, request different dishes and drinks, while parents could be in despera… more

I will start with the food and dining for kids. The pirate buffet for kids has the nicest and most helpful leader we have met in all our trips with our kids. Olga was incredibly helpful. As you can imagine, kids can walk around, request different dishes and drinks, while parents could be in desperate need of a strong cappuccino or even a cocktail. Olga is one of the nicest emplees who we have met in our dozens of resorts that we have visited with our kids. She has been accommodating and understanding of the needs of parents and kids. Her team was incredibly helpful in answering questions and it came from the leader of the pirate buffet restaurant. I really do not like it when in other resorts, my kids are walking between lines of adults desperate for all the good stuff. Kids deserve to be independent and get all types of options without crashing with adults or rushed employees carrying ten cocktails in other resorts. Breakfast, lunch and dinner deserve to be calm for parents, and Olga has been amazing at creating this kind professional welcome every time we go. Other than that, I have been 10 times in this resort, a couple of times in their large upscale competitors but keep coming back to Princess family club because my kids keep asking to go again. Moreover, the employees seem they love their job. I do not know how they created this culture in a resort, but no sad faces. I gave around 800 dollars in tips because we loved the service and calm environment that the employees create. Finally, the entertainment is the best by far in Playa del Carmen. It is a mix of cultural and historic elements mixed with modern nightlife. I have been travelling for 15 years constantly to all types of resorts, so I have seen the night entertainment everywhere. However, the princess is so much superior in terms of shows that kids can enjoy and be curious about the culture, the music, the traditions in Mexico. It is completely different to a band singing classic English songs, which I have seen many times in other places. There is real shows with actors for kids in a large auditorium. Finally, they do special events for kids such as the pirate and princess night full of games and outside bbq for kids.

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“Such a lovely family holiday”

Apologies for adding a review so long after we visited! We stayed at the resort for 2 weeks arriving from the UK Our 1st impressions were very positive. We were pretty tired after traveling for 18 hours, however, the check-in process was an absolute breeze. We were greeted by Viridiana and she took… more

Apologies for adding a review so long after we visited! We stayed at the resort for 2 weeks arriving from the UK Our 1st impressions were very positive. We were pretty tired after traveling for 18 hours, however, the check-in process was an absolute breeze. We were greeted by Viridiana and she took care of everything, she even arranged for a bottle of sparkling wine to be brought to our room as it was our anniversary. I was a little anxious about the renovations that were going on but they did not impact the holiday at all. Entertainment was great, the food was very good and the staff were lovely. A big shout out to Viridiana for always having such a lovely smile and being so helpful throughout the entire holiday. Without question I would not hesitate to return

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“Kids Club Did Not Match Online Photos”

My family and I booked this stay at the Family Club to celebrate several special occasions, including my niece’s 10th birthday, birthdays, and anniversaries, so we arrived excited and looking forward to a memorable experience together. This trip was especially meaningful because it was my niece’s … more

My family and I booked this stay at the Family Club to celebrate several special occasions, including my niece’s 10th birthday, birthdays, and anniversaries, so we arrived excited and looking forward to a memorable experience together. This trip was especially meaningful because it was my niece’s 10th birthday. Before our trip, I showed her and our 3-year-old the photos of the resort and kids club several times so they could look forward to everything that was advertised. Because of that, the disappointment was even greater when what we found did not match what had been presented online. Unfortunately, our stay so far has been disappointing in a few important areas. Check-in was not as smooth as expected, and when we arrived, our room had only been prepared for 3 guests instead of 3 adults and 2 children. While this was eventually corrected, it was not fully resolved until day 3. Another major reason we chose this resort was the kids club and activities advertised online. We specifically wanted the children to enjoy those experiences. Upon arrival, we spent a good amount of time trying to locate the kids club shown in the online photos, but we could not find it. The following day, we explored again and found an area that was more like a large hut with toys, a very small indoor-style playground, and a small pool. This was a real disappointment for both the children and the adults, as it did not reflect what had been presented online. We asked staff about the photos and the amenities shown online, but no one was able to provide a clear explanation. For parents considering this property, I think it is important to be aware that, based on our experience, the kids club area did not match the expectations created by the online advertising. In addition, the beach has been filled with seaweed during our stay. I understand this may be a broader issue, and I also heard from other guests that it has been a problem in multiple areas. Still, it has affected the beach experience and is something future guests should be aware of. We are still trying to make the best of our trip and enjoy our family celebrations, but these issues have definitely affected our overall experience.

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