Royal Hideaway Playacar All Inclusive - Adults Only

“Anniversary Getaway”

We just returned from Royal Hideaway and, although we heard several complaints about the air conditioning not working in several rooms, ours was fine. Maintaining 20 deg. C all week. The air conditioning issue is apparent in most of the restaurants and Club Royale, though. All in all, the reso... more

We just returned from Royal Hideaway and, although we heard several complaints about the air conditioning not working in several rooms, ours was fine. Maintaining 20 deg. C all week. The air conditioning issue is apparent in most of the restaurants and Club Royale, though. All in all, the resort is awesome for those looking for a low key adults-only getaway with "over the top" service and food. Too many great staff members to mention. I would like to know what coffee brand the restaurants use. Best coffee I've ever had. We will return.

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“Low key and relaxing”

The view was wonderful, grat food. Staff was terrific. There was a problem with the air conditioning. which is being resolved. Coud not as for a more unique resort. Adults only, low key, not a party resort. Awesome for relaxing and chilling out.

“NO AC, but service made it bearable”

Here was my review I had written and had to delete to edit/ redact- Not Royal! Review of Royal Hideaway Playacar Reviewed 6 days ago We arrived today from 3 long flights 2 hours behind schedule. Check in took 35 minutes, only room service available until 6PM. Our room has water damage and the ai... more

Here was my review I had written and had to delete to edit/ redact- Not Royal! Review of Royal Hideaway Playacar Reviewed 6 days ago We arrived today from 3 long flights 2 hours behind schedule. Check in took 35 minutes, only room service available until 6PM. Our room has water damage and the air conditioner is not working. It will not cool lower than 80 degrees. The mini fridge in our room also does not work. We were hesitant about coming back after last years debacle in the Honeymoon suite... There was no manager to speak to until tomorrow at 10:00 AM. No desk chair, outlet in wall coming off and has wires exposed. AGAIN, air conditioner will not cool room below 80 degrees!!! Looking to book a new place tomorrow. Edited/ Redacted review- Obviously the resort had a catastrophic AC failure the week we stayed- 5/4-5/10. We were transferred to 3 rooms. I must say that was on my initiation for the first transfer one night after sleeping in 81.5 degree room . Mercedez, the GM was helpful in finding us a room after the first night. Unfortunately, that room was 79 degrees at night. This is when we met Ricky Roasas, our Concierge of unit 27. He was extremely helpful and went the extra mile to assure our stay could be as nice as possible. He even brought us fans from his home to use while the AC was out. Ricky was moving and shaking, always walking around the pool to find us and make sure things were getting better. He also helped out some friend we had met at the resort the prior year that were on their 3rd visit. The topic of the AC problems was in every conversation around the pool, in the restaurants and bars. It was inescapable with the weather in the 90's and high humidity. The only thing that kept us from checking into another resort was the excellent service the pool staff, restaurant staff and Concierge gave us. We love the location, the pools and the romantic size of the resort. We love it's mostly adults only. If the AC would have been working it would have been a wonderful vacation. This is our second stay and the food has increased in quality and deliciousness. The staff at the Grill is attentive and all around wonderful. All the restaurant staff were great but especially The Grill, where each morning and lunch we got to know our servers. The bar staff work like bees buzzing around the pool bringing drinks and food as often as you like. The activities- pool aerobics, trivia, dance lessons and several other games were fun and comedic. All these made the lack of AC a bit more bearable. I feel this is an ownership problem more than a management problem. Barcelo needs to invest in updating their property and this place will Shine as one of the Gems of the area again. They have some great people working for them. In closing, we are a bit upset that they did not offer a discount on our current trip for not having what we deem is a necessity in oppressive heat- Air Conditioning. We also thought, at least they would offer a discount for us to come back at a future date when the facilities were working at 100%.

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