The Reef Playacar Beach Resort & Spa

“Great housekeeping”

Nora, our room attendant was the best we have ever had at an inclusive resort. You made our stay at The Reef Playacar exceptional. Thank you so much Nora Shelley and Kerry

“Mixed”

Location great, short taxi ride to 5th avenue although you could walk 30 mins. Lovely beach but brown water, couldn’t see your hand in front of your face due to the seaweed. Not the hotel‘s fault and they desperately tried every day to get rid of it in the morning. I got stung by a jellyfish which … more

Location great, short taxi ride to 5th avenue although you could walk 30 mins. Lovely beach but brown water, couldn’t see your hand in front of your face due to the seaweed. Not the hotel‘s fault and they desperately tried every day to get rid of it in the morning. I got stung by a jellyfish which I couldn’t see so it was a bit worried about going back in. Atmosphere was great quite lively for the teenagers with basketball hoops and water volleyball on offer in the bottom pool area. My. 16 & 18 old boys loved it and there was another pool if that got a bit noisy for an hour for others.. Having said that, I went looking for a lost bracelet with my snorkel in that pool and I didn’t go in it again. It was quite dirty. I never saw anyone clean it. That’s not to say it wasn’t cleaned before I got out of bed, but it was quite grubby.. Hair, tissues floating around. I found food to be very very nice for every meal at the buffet and the waiters and waitresses very attentive. They worked really hard.. The atmosphere was also lovely with the nice jungle type grounds and atmosphere. Biggest letdown was the bars in the day, there was supposed to be two open from 10 am and I was even told this when we arrived but there was one bar located at the pool. It only opened at 11 and often there was only one person working. In the evening it was difficult to get served unless you tipped. This is disappointing and often very rude from the staff, but in my view there just wasn’t enough staff to cope with the number of people.. I raised the question of the bars not being open in the Day on the company WhatsApp channel and I never received a response. Our room was nice and cleaned with fresh towels daily although we didn’t get the tea and coffee making facilities we paid for, when we raised this they bought a coffee machine straight away but when we asked for the coffee and tea , nothing ever materialised so it was never used. We had two rooms due to the ages of our children 1 room stank of damp when we arrived so my husband and I swapped to the less smelly room which didn’t have as good a view and the kids weren’t fussed.by the smell. Our air-conditioning broke three times but every time you mentioned it they fixed it and twice they offered us a different room but we just couldn’t be bothered to move, A very small issue but irritating for me was a very bright light emanating from the air-conditioning unit that made the room bright so I had to wear a sleep mask which I was hoping to avoid on Holliday. All in all the kids had an amazing time. I won’t go back to Mexico everybody you met was asking for tips; travel guides, taxi drivers, even the bar staff in the all-inclusive resort we’ve paid for. I found the general attitude towards us as British visitors fairly hostile, not sure if he’s got anything to do with the Football recently or whether it’s just cause the Brits are not a country that tips for every thing in general. Everything was upselling and extremely expensive in the first place for us so that was a big let down for us. When I look at the breakdown of my cost for the Holliday, this hotel was extremely good value, but as I say, I wouldn’t go to Mexico again and I wouldn’t return to this hotel.

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“It was not the greatest could of been a lot better”

I just got back from the Reef playacar with my fiancee and a friend we stayed 4 nights 5 days. I would not recommend this hotel to anyone because there is no nightlife or really any entertainment during the day or night. there is only one poolside bar outside during the day or you have to go to the… more

I just got back from the Reef playacar with my fiancee and a friend we stayed 4 nights 5 days. I would not recommend this hotel to anyone because there is no nightlife or really any entertainment during the day or night. there is only one poolside bar outside during the day or you have to go to the lobby to get a drink or you have to wait to the buffet is open. Coffee is not included in the front lobby unless you upgrade to a premium guess anytime of day. The bed in the room is very uncomfortable it’s like sleeping on the floor it’s super hard but it was very clean and well maintained by the staff. The variety of food was not good except breakfast was the best. Most of the buffet food was the same all the time and the air conditioning side of buffet is very small or you gotta sit and eat in the heat. The staff is very nice. The pool looked clean but it was very slimey and tons of hair floating around didn’t feel like it was cleaned at all properly. It’s a very small resort and when you’re in your room you can constantly hear everything. Gotta leave the hotel at night if you wanna have anytime of entertainment we went down to RIU tequila for the neon party and it was amazing had a blast this hotel needs to have fun entertainment at night for everyone. This hotels location is really close to shopping and restaurants in playa del carman and like i said staff is really good and nice and that’s why iam giving 3 stars.

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