Eurostars Panama City

“Really nice hotel!”

First time visiting Panama City. Came in at about 3 AM, and the staff was super nice! Checked in without a hitch, and got to sleep right after. Great experience, and the pool was really nice with a great view. Only thing I would criticize was the A/C, which, at least to me, was set to max at all ho… more

First time visiting Panama City. Came in at about 3 AM, and the staff was super nice! Checked in without a hitch, and got to sleep right after. Great experience, and the pool was really nice with a great view. Only thing I would criticize was the A/C, which, at least to me, was set to max at all hours of the day in the common areas. Panama being what it is, though, this does make sense.

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“Decent location. Restaurant leaves a lot to be desired.”

I overnighted at Eurostars Panama City in January as I was in transit. I sent them a message asking if I could check in early as I was arriving midmorning, I also asked to be picked up at the airport. They never answered my request about the check in. They did however, give me a form to fill out … more

I overnighted at Eurostars Panama City in January as I was in transit. I sent them a message asking if I could check in early as I was arriving midmorning, I also asked to be picked up at the airport. They never answered my request about the check in. They did however, give me a form to fill out re the pick up. I filled it out and they sent me a sort of invoice with the info, telling me if I had a problem with the pick up to contact them right away. I asked how could one contact right away from the airport, was there free wifi, did they have a desk at the aiport? No response. I arrived, only to find no one there. I was fortunate enough to get half an hour of wifi for free. I sent a message to the pick up email and then just waited. After 50 odd minutes of waiting, I took a taxi. About five minutes after I left, I got an email saying they didn’t know what happened to the driver and that I should take a taxi. Of course I had already left and couldn’t see the email because my free 30 minutes was up and I was in the taxi already. When I arrived and told the Front Desk of my issues, they were quite surprised and apologized. I was immediately checked in (five hours early). They also upgraded me. It was a massive suite with a separate living room. So, I do appreciate the efforts of the staff to alleviate the matter. Went for lunch at the restaurant, Only one fixed menu with a choice of pork or chicken. Three people having a meeting, one guy eating and me. Took a while to get the waiter’s attention to get a menu, took a while to get his attention again for make my order. Later, asked for some ketchup as I had big potato wedges, got about a tablespoon of ketchup in a saucer. They do have 24 hr room service and a much greater variety for this service. Ordered chicken wings and water, was told it would take half an hour, it took about 50 and they forgot the water. Was told it would come in four minutes. Twenty minutes later, I called, reminded them about the water and asked for a coffee as well. Was told that would take four minutes, it took another 20. That was roughly a 90 minute wait for the water. I was too angry to tip and didn’t have enough small change and the guy had no change whatsoever. I asked to put it on my bill. They told me they couldn’t that their service was separate from the hotel. In my 30 odd years of travelling, I have never had room service in a hotel say this to me. I made it clear if I had to wait 90 minutes for water, I was paranoid about waiting for my change. I told the guy that seeing that the change was two dollars, go get it and I would be in my room waiting. He explained that he had other duties to perform. I made it clear that if it could not be put on my bill and he had no change, I would wait until he got it. Amazingly, he returned in one minute with change in hand. I guess they know how to move when they have the proper motivation. The gym looked decent, with some weights, running machines and other options. They also off a variety of services at the Spa. Decent array of restaurants and a Starbucks in the immediate vicinity.

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“Decent hotel but they need to work on the air conditioning system”

The staff was cordial, the breakfast buffet very good with wonderful views. Although the pool on the 27th floor also had stunning views, it only had a few reclining chairs and for a hotel with 300 rooms, was inadequate for guests to enjoy, The room air conditioning was ok but the lobby was always l… more

The staff was cordial, the breakfast buffet very good with wonderful views. Although the pool on the 27th floor also had stunning views, it only had a few reclining chairs and for a hotel with 300 rooms, was inadequate for guests to enjoy, The room air conditioning was ok but the lobby was always like a steam room. The rooms are big but a bit outdated and the beds too soft.

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“Not the refinement of a 5 star—stick with the chain hotels!”

Very poor service at reception and in restaurant. No concierge? Terrible. Printed local map that couldn’t even read. No info about local tour companies. Lousy food. Lobby and room nicely decorated; comfortable mattress.