Boutique Hotel Marina S Roque

“Don’t arrive late”

After reading reviews about after hours arrival problems I contacted the hotel direct and informed reception that I estimated our arrival to be sometime between 11 pm and midnight. The reception said this was OK. Our travel company must have had previous problems as they rang us to say that they ha… more

After reading reviews about after hours arrival problems I contacted the hotel direct and informed reception that I estimated our arrival to be sometime between 11 pm and midnight. The reception said this was OK. Our travel company must have had previous problems as they rang us to say that they had confirmation in writing that the hotel would accommodate our late arrival. At the airport our flight was delayed by an hour, I tried to contact the hotel several times to let them know but could not get through. We arrived at the hotel at midnight, all was in darkness. No one answered the phone and we were banging on the door. Fortunately someone had not locked a side door to the stairwell, we gained access and spent the night on a small couch. At 8am reception staff arrived where we raised our concerns and disappointment only to be told it was not their problem, speak to your travel provider. We are in our late 70s and do not need this sort of treatment. Not only did this cause a great deal of stress but also the discomfort of spending the night on a couch triggered a great deal of physical pain. We also complained about a leaking toilet, this remained leaking for the duration of our two week stay. After this experience the staff were pleasant, the hotel was basic but kept very clean and is very well situated. Unfortunately we will not be returning.

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“Good location but breakfast dismal”

The hotel is situated in a good position, close to the marina and the old town. the place was clean and staff friendly. We had a room at the front next to a busy road and the traffic noise was constant through the day and most of the night. Beds were clean and comfortable and the pool area was l… more

The hotel is situated in a good position, close to the marina and the old town. the place was clean and staff friendly. We had a room at the front next to a busy road and the traffic noise was constant through the day and most of the night. Beds were clean and comfortable and the pool area was lovely. But the breakfast was dismal. Different cereals were just piled up in one container so it all mixed together, there was only bread for toast with either ham or cheese slices and on the last day they ran out of jam. The variety of drinks was poor and even the orange juice was concentrate from a carton. Hardly any fresh fruit but some tinned peaches. No hot food, no fresh fruit, no pastries. As the hotel is classed as 3 star I found everything acceptable except the breakfast.

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“Lovely Lagos”

1. Good: Just behind the Marina, close to railway station & boat trips. Large bedroom & bathroom, very clean. We were in a side room with little or no traffic noise (no balcony). Pingu Doce supermarket short walk away, with cafe Lago town, across the river is buzzing. Book restaurants to avoid que… more

1. Good: Just behind the Marina, close to railway station & boat trips. Large bedroom & bathroom, very clean. We were in a side room with little or no traffic noise (no balcony). Pingu Doce supermarket short walk away, with cafe Lago town, across the river is buzzing. Book restaurants to avoid queuing 2. Needs improving: breakfast was limited & the same every day (Breakfast stay very cheerful. Bar: Drinks menu & actual availability different e.g. Sangria by glass/ only by litre, draught beer, only bottled. we only had 1 drink during whole stay. 3. Hotel felt tired & in need of a revamp.

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