Pine Hills Vilamoura

“Summer holiday”

We stayed here for 12 nights and had the best family holiday. We arrived by taxi transfer from Faro airport which only took around 15 minutes. We tried to check-in with reception but they were far from helpful however, we were very grateful for Joshua from Lilly’s bar. Joshua welcomed us with a... more

We stayed here for 12 nights and had the best family holiday. We arrived by taxi transfer from Faro airport which only took around 15 minutes. We tried to check-in with reception but they were far from helpful however, we were very grateful for Joshua from Lilly’s bar. Joshua welcomed us with a friendly smile and a great attitude. He took us to the bar whilst he got all the details that were required for us to check into our apartment. We had my 6 month old son with us so Joshua was very quick in ensuring that we weren’t waiting around and managed to get all sorted within 10-15 minutes. Once we arrived to our apartment we were absolutely delighted with the cleanliness and presentation. We requested to have a cot and that was ready for us with a comfortable baby mattress, bedding and a baby towel. Over our holiday, we felt very safe staying at Pine Hills and our surrounding neighbours were very friendly. We used Lilly’s restaurant on several occasions and the food and drinks were delicious! We couldn’t thank Joshua, his mum and dad enough; every day they were attentive and always served us with smiles. The grounds and pool of Pine Hills were kept very clean with the pool water being checked every morning. Overall, we have had a great holiday here; the staff definitely make it! We hope to return in the future:)

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“Family holiday - first time in Portugal”

We have just returned from a fantastic 7 days at Pine Hills/Shantivillas. The accommodation was excellent and was equipped with everything we could have needed (and more). The Wi-Fi was excellent (2 happy teens). The gym had everything my son needed. The pool area was starting to get busier as we... more

We have just returned from a fantastic 7 days at Pine Hills/Shantivillas. The accommodation was excellent and was equipped with everything we could have needed (and more). The Wi-Fi was excellent (2 happy teens). The gym had everything my son needed. The pool area was starting to get busier as we neared the end of our trip (very quiet up until the weekend) but never a shortage of Sun loungers. Food at Lily’s was great - we were well looked after by Sandra, Josh etc - thank you 😊 Uber will be your best friend at Pine Hills. About 6 euros each way to the Marina. About 4 euro to nearest supermarket. We made use of Uber Eats on the last night and had a lovely relaxing final night at Pine Hills. All in all a wonderful introduction to Portuguese hospitality.

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“Didn’t know there was concierge’s operating certain villas in pine hills vilamoura”

The stars I would give out of 5 vary based on so many different things. 1. 5 stars for kitchen utensils or pots pans cups bowls cooking bowls plates pans - washing up liquid kitchen towels sponge cutlery - to be fair they have so much especially for us as a couple. We had couple towels for bat... more

The stars I would give out of 5 vary based on so many different things. 1. 5 stars for kitchen utensils or pots pans cups bowls cooking bowls plates pans - washing up liquid kitchen towels sponge cutlery - to be fair they have so much especially for us as a couple. We had couple towels for bathing and sunbathing along with a washing tablet, washing machine, drying rack, sun loungers x2 it had more then enough for us. 2. The accommodation we didn’t use lily’s or the pool so cannot comment but i used the gym which was good enough for what it is on self catering complex - you can get things done in there and was super clean (never saw more then one person it to be fair). The palm trees make a huge difference to the view it was nice and I saw security in the night once and it’s a code to get in through the gates. They did let us check in early (Martinhal concierge). However there was a few things that I didn’t think was cool/acceptable. A linen change was booked in advance and paid for but never happened. We even saw the cleaners cleaning the next block but yet our room was not attended too despite payment made. So 5 nights 6 days no linen change was not ideal. The wifi didn’t work despite emails the handyman tried to fix it but didn’t work. A leak in the shower room let water on the floor minimal but still. So accommodation wise based on my experience it’s 3/5. 3. I didn’t know that i didn’t book with pine hills direct even though it was through booking.com as this was overseen by Martinhal concierge. If I had known it’s not the same I’m not sure I would of booked. As I had stayed here in June 2019 when lily’s was being built and they had the shuttle bus going to the super market and back / that was a stress free holiday. This holiday not been the best / would I go back yes if I could have the same experience as the first time I went not the last time (the review I’m writing now). Adriana from pine hills did try help out and was very responsive. Thank you for assisting even though the booking was with a different company who manage pine hill apartments. So overall on this stay I would give it 3 out of 5 stars based on my stay.

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