Tivoli Marina Vilamoura Algarve Resort

“Excellent visit”

A very family friendly hotel with easy access whilst using a pram. The staff in the hotel catered to all needs!

“Exceptional”

My sister in law and myself stayed in July and had the most amazing time. It is all you would expect from a 5 star hotel. I’ve read negative reviews regarding juice and coffee at breakfast, not sure why the complaint the minute we sat we were served. The service throughout the hotel was exceptional… more

My sister in law and myself stayed in July and had the most amazing time. It is all you would expect from a 5 star hotel. I’ve read negative reviews regarding juice and coffee at breakfast, not sure why the complaint the minute we sat we were served. The service throughout the hotel was exceptional especially the pool bar service. We stayed half board and the food was delicious every night and always very hot. Our room was well cared for with the special service of turn back and our delicious chocolate left on the pillow. If I have to have a slight negative it is that it would benefit from a rail to hold when getting in and out of the pool.

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“People don’t know how to behave, hotel is inconsistent”

To start I’ll explain why we as a couple purposely book a 5 star resort: no sun lounger stress, no ball games, diving or floats so you can swim and relax in pool, nice clean restaurants with plenty of food options, and overall a relaxing atmosphere. We booked this hotel as based on previous review… more

To start I’ll explain why we as a couple purposely book a 5 star resort: no sun lounger stress, no ball games, diving or floats so you can swim and relax in pool, nice clean restaurants with plenty of food options, and overall a relaxing atmosphere. We booked this hotel as based on previous reviews and pictures it appeared to meet that criteria. Reality is people do not know how to behave in this type of resort and don’t follow the rules so the hotel ultimately needs to do a better, more consistent job at ensuring the atmosphere is maintained. We were quite shocked on arrival to this hotel that the pool was more like a family fun fair/water park with all of the ball games, floats and general chaos. We also had trouble with our room which was well below par. In fairness to the hotel they immediately rectified the room and addressed the behaviours at the pool though it did take them 2 days to regain control of the pool. There was people getting extremely irate with the staff who were asking them to stop throwing balls at full force around the pool. I can see in reviews some people are giving out about the ball game rule. If this is a problem for you consider staying at a 3 or 4 star family centric hotel which will be more to your taste. In relation to the sun lounger war, it is a significant problem at the hotel. People literally get up at crack of dawn to put towels down and don’t re-appear until 4pm it makes no sense. One day it was particularly bad and the life guard suggest we take a sun lounger at the kids pool and overall really didn’t care. Hotel is doing nothing to prevent the issue apart from leaving leaflets in the rooms at night. Again this has to be re-enforced by actions to actually work. Overall the hotel grounds are stunning, the service is generally quite good particularly service to sun lounger, the food is good but the breakfast buffet is quite small for size of hotel, more live cooking stations would go far. The rooms are underwhelming for the price, turn down service is hit and miss. Purobeach pool and beach clubs are good, the pool is over priced but the service is better. I do think when it’s not particularly busy they could space out groups at the pool it felt like people were unnecessarily close together when one whole side of it was empty. The mandatory service charge applied to all bills is irritating when the atmosphere around the pool is chaotic with screaming children and ball throwing as the life guards aren’t always consistent. Is it worth it? Yes when the hotel is consistent with service and keeping order at pool. They need to sort the sun lounger situation and improve the rooms however for us to consider staying again.

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