Pestana Cidadela Cascais - Pousada & Art District

“Excellent location in Cascais”

One of the most stunning entrances to arrive by taxi, through the huge fortress gates and into a delightful cobbled courtyard. They have creatively built a hotel inside the original battlements which does make it rather warren to navigate via lifts and stairs. Directly out the back of the hotel i... more

One of the most stunning entrances to arrive by taxi, through the huge fortress gates and into a delightful cobbled courtyard. They have creatively built a hotel inside the original battlements which does make it rather warren to navigate via lifts and stairs. Directly out the back of the hotel is the swanky marina with restaurants and shops and it is a 3 minute walk to the hub of cascais one way and the lovely coastal promenade the other. Staff and public areas are great, our room was ok, a bit tired with scuffs here and there, and a shower over bath which I find annoying. The air con was weak and the bed extremely bouncy so move with caution if sharing! Rooftop pool small but in a lovely garden. Can’t beat the location.

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“Recommanded with some reservations”

Firstly, the positive aspects of our stay: we noticed the friendliness, helpfulness and flexibility of all the hotel staff: thank you and keep it up! Unfortunately, the infrastructure does not live up to what a 5-star hotel should offer: defective air conditioning, refrigerator does not work, som... more

Firstly, the positive aspects of our stay: we noticed the friendliness, helpfulness and flexibility of all the hotel staff: thank you and keep it up! Unfortunately, the infrastructure does not live up to what a 5-star hotel should offer: defective air conditioning, refrigerator does not work, some of the paint is peeling in the corners, the wooden skirting boards are loose, the rooms are only made very late or not at all, so that, among other things, there are no fresh towels when you return to the hotel in the late afternoon. For the price you pay, these little things should not happen.

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“5 star views but 2 star service”

The location of this hotel is fabulous and so are the views. That part gets a 5-star, but in terms of service then it was very lacking and more like 2 stars. The breakfast buffet was adequate but not 5-star and the service was pretty awful. I would expect to be seated and asked if I wanted a coff... more

The location of this hotel is fabulous and so are the views. That part gets a 5-star, but in terms of service then it was very lacking and more like 2 stars. The breakfast buffet was adequate but not 5-star and the service was pretty awful. I would expect to be seated and asked if I wanted a coffee, but you were told to find your own seats and you had to fight to get a coffee and then you were lucky if it turned up. I think they were short staffed or just poorly trained staff, but it you are short staffed then just offer pots of coffee and not cappuccinos and lattes with a 30 minute wait. It was also about 4pm before our room was serviced each day so again not enough staff. The room was nice enough but again the shower was just over the bath and the water trinkled out pathetically, so again not a very 5-star shower. There are plenty of other nice hotels here so I would not rush back until they sort themselves out service wise. Also, this hotel is not advisable for anyone with mobility issues if you want to sunbathe in the gardens and use the outdoor pool as the walkways are awful and there are no handrails. The indoor pool seemed easy to get to, but the outdoor pool was a very long and not an easy walk and quite hazardous in flip flops, so we wore trainers to get to the pool. Pool was fairly quiet and there is a bar too, although it is all on different levels, and I think work could be done to improve the access to these facilities.

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