Description
This luxurious hotel is located in the lively city of Funchal on the mesmerising Portuguese island of Madeira. The hotel enjoys an idyllic slope setting overlooking the shimmering waters of the magnificent sea. Guests will find themselves just 10 minutes walk from the city center and in close proximity to a selection of colourful shops, exquisite restaurants, lively bars and nightclubs. This upsc… more
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Dartboard
- Disco / DJ
- Entertainment
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Outside parking
- Parking
- Pets
- Pets allowed
- Smoking
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- High-speed cable connection
- Services
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Ironing equipment
- Library
- Medical service
- Meeting room
- Newspapers
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Serviced office
- Sun terrace
- Terrace
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Cot
- Game area
- Kids' TV channels
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Sun loungers
- Bars
- Bar
- Coffee shop
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Bike rental
- Diving
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Very good
Based on 5170 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Funchal
Showing 5 featured reviews out of 5170 TripAdvisor reviews
M
Maxintruder
Funchal, Portugal
29/04/2026
“Fantastic”
The Pestana Vacation cocktail party was an amazing experience. The food was fantastic, with great variety and quality, and everything was beautifully presented. The staff were all very friendly and attentive, making the evening even more enjoyable. The music was also great and created a fantastic a… more
Y
Yunona K
The Netherlands
29/04/2026
“Nice time at the hotel”
The service at the hotel was truly at a five-star level; the staff were attentive and always ready to resolve any issue. The ocean view was stunning, and the pools with Atlantic seawater made it feel like you were swimming in the ocean. An excellent hotel for a vacation!
C
Carmo C
29/04/2026
“Annual Awards Party”
The Pestana Carlton Madeira Ocean Resort Hotel was the perfect venue for our Annual Awards Party. With the ocean providing a breathtaking backdrop that looked like a painting. The international small-plates buffet was exceptional, beautifully presented, varied, and of the highest standard. Abo… more
I
isabel d
29/04/2026
“Great Hotel”
We had an event at this amazing deck with sea view , accompanied by excellent music, delicious food, and outstanding staff A big thank you to you all
C
Chantelle P
28/04/2026
“Time of my Life”
Beautiful Atmosphere Surreal sunset Great food and entertainment
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 125 reviews
Service: 9
Cleanliness: 9
Room: 9
Facilities: 9
Location: 10
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 9
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