Pestana Grand Premium Ocean Resort

“Exceptional stay at Pestana Grand Premium Hotel”

Our stay at the Pestana Grand Premium Hotel exceeded our expectations. The location was ideal for promenade walks, shopping and restaurants, although we didn’t use these as meals at the hotel were excellent, plenty of variety and very well presented. All staff were very attentive and professional. … more

Our stay at the Pestana Grand Premium Hotel exceeded our expectations. The location was ideal for promenade walks, shopping and restaurants, although we didn’t use these as meals at the hotel were excellent, plenty of variety and very well presented. All staff were very attentive and professional. It’s worth paying extra for a sea view room which was spacious with complimentary drinks in the fridge. The gardens were very colourful and immaculately maintained. We will definitely visit this hotel again.

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“Superb stay”

Spacious, clean, opulent. Wonderful facilities - easy for different family members to do different things. Great range of delicious food. Superb staff - friendly, professional and personable. We had a brilliant stay as a family - thanks to all the staff!

“Relaxing vibe”

If you want a lively holiday, then the Pestana Grand isn’t for you. It’s quiet, with a relaxed atmosphere and more suited to couples, than families with young children. Yes, it’s a distance from Funchal, but there are plenty of buses available that go in that direction. There is a small shopping ma… more

If you want a lively holiday, then the Pestana Grand isn’t for you. It’s quiet, with a relaxed atmosphere and more suited to couples, than families with young children. Yes, it’s a distance from Funchal, but there are plenty of buses available that go in that direction. There is a small shopping mall just up the hill from the hotel which includes a decent supermarket. The staff in the hotel are friendly and welcoming. As some other reviewers mentioned, the bars are understaffed. However, I never waited more than 5 minutes for service. During meal times, the staff are very attentive and groundskeeping/housekeeping staff are always busy cleaning etc throughout the day. There’s no doubt that the hotel needs updating in places. There are lots of signs of wear and tear throughout the hotel. The rooms are looking tired and it is definitely not 5 star. However, the staff keep it immaculately clean and looking the best it can. Our generously sized room had an amazing view which was certainly worth the little extra we paid. One issue was that smoking seems to be allowed on all balconies, which did affect our enjoyment of our balcony a little as other residents’ fumes drifted in our direction. Also, as many others have mentioned, the mattresses are pretty uncomfortable! We stayed on a half board basis and were honestly very pleased with the choice on offer at breakfast and dinner. There were plenty of dishes to try and food was regularly replenished. We experienced no significant wait times for food. However, If you’re expecting chicken nuggets and chips you will be disappointed! The pool was good ( though showing some signs of wear and tear) and there were always plenty of sun loungers available. Again, the atmosphere around the pool was relaxed, with music only being played next to the bar. There was entertainment on in the bar area every evening, but this wasn’t generally to our taste and was a little boring. We did enjoy the traditional dancing during dinner though. Would we return? Probably. Nothing we experienced was unexpected, having read the reviews before booking. I was happy with the standard of the hotel for the price we paid and really enjoyed our holiday.

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