The Vine Hotel

“Nice Drink location in center.”

Just tasty drinks. Nice rooftop with excellent views of town and harbor. Pool available for guest. Not inexpensive but goes with high end hotel. We did not try food selections but enjoyed nuts that came with our drinks. They require 200 character minimum.

“Central location with comfortable rooms and attentive staff”

Great service delivered by all staff, I asked a few questions ahead of arrival with prompt and thorough responses which were followed through on. Rooms have a comfortable large bed with great temperature control to ensure a good nights sleep. Shower has waterfall and shower head options but somew… more

Great service delivered by all staff, I asked a few questions ahead of arrival with prompt and thorough responses which were followed through on. Rooms have a comfortable large bed with great temperature control to ensure a good nights sleep. Shower has waterfall and shower head options but somewhere along the line the head has been changed and now doesn’t quite fit one of the cradles. Lots of towels and pool towels provided, negative would be nowhere to place your wet towels post shower/pool to dry. Breakfast has enough choice however due to the hot section being opposite the outside terrace the breeze flows straight in cooling the choices very quickly. Should imagine not an issue in the summer months. Spa was closed for refurbishment but massage was still available, I had a massage with Katerina, I think that was her name as I was so chilled and relaxed post massage I can’t quite remember. Very skilled and attentive and after spending a few days seeing the sights a great way to relieve the tired muscles. The rooftop bar had great staff with some skilled cocktail makers, a great selection of wine for chilling after the day. Overall I would stay again and recommend it to others.

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“Decidedly Average”

I recently stayed at The Vine Hotel and had a mixed experience. On the positive side, the location is excellent—very central and convenient for exploring Funchal. I was initially unsure about the hotel being situated within a shopping centre, which won’t appeal to everyone, but having a supermarke… more

I recently stayed at The Vine Hotel and had a mixed experience. On the positive side, the location is excellent—very central and convenient for exploring Funchal. I was initially unsure about the hotel being situated within a shopping centre, which won’t appeal to everyone, but having a supermarket on the lower level and a coffee stand offering lattes for less than €2 was incredibly useful. The underground car park is another major advantage. Parking in Funchal can be both difficult and expensive, so having plenty of available spaces at the hotel removes a lot of stress, even when arriving back late. Housekeeping staff were friendly and did a thorough job. The rainfall shower was spacious, and both the bed and pillows were very comfortable. The water stations were also appreciated. That said, I wouldn’t consider this a 5-star hotel. The room was clearly in need of maintenance—shower fixtures were misaligned, and there were visible gaps and holes around fittings. Reception staff, specifically the male team members, came across as standoffish and not especially helpful. Room service was average at best and took a long time. Guest information also needs updating, as I encountered conflicting guidance. For example, the information stated that late check-out could be requested prior to the day of check out for a fee. When I asked the day before departure, I was told to ask on the morning of check-out. The next morning, the reception desk was unattended when I went down, so I couldn’t follow up. In a 5 star hotel, I would expect staff to note the request and proactively provide an answer. Overall, while some of the facilities are a bonus, the poor service and maintenance issues mean I wouldn’t choose to return if visiting Madeira again.

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