Royal Oasis Club At Pueblo Quinta

“Room change”

We had a great holiday week here and I just want to say it was in a large part to Sergio at reception . When we arrived we had been allocated a very dark room with bars on the window and no outside space . We very much like a balcony and this room just wasn’t going to work for us . Sergio went out … more

We had a great holiday week here and I just want to say it was in a large part to Sergio at reception . When we arrived we had been allocated a very dark room with bars on the window and no outside space . We very much like a balcony and this room just wasn’t going to work for us . Sergio went out of his way to find us a great room which given the type of hotel and how busy it was at this time of year we really appreciated . The room was 322 get it if you can . The apartment was well appointed / decorated and laid out . The shower was good with decent towels . The location is good not to far from the beach and near paloma park . The balcony is only big enough for a table and 4 chairs not loungers but it is a total sun trap from 2pm onwards . Cleaning was good but a bit strange it says it’s done 3 times a week but your first day counts as day one . So we arrived on Wednesday and the cleaners came on the Saturday and the Monday . Air conditioning was good as well although the outside box is located on the balcony . There was a bit of street noise from cars going up and down the hill but only when the balcony door was open ( if you haven’t been to benalmadena before it is very very hill ) . The pool is not huge and is a bit odd as you can walk in at one end but it gets deep very quickly . This worked great for me as I used it like a kind of plunge pool , when I got to hot I just jumped in the deep end . There was never really a problem getting a sunbed except at the weekend when the complex got very busy with Spanish visitors . Overall we had a great holiday however if I’m being honest there were a couple of things I didn’t like or understand. . There was not one parasol to be had around the pool and this was punishing as the heat was well into the 30s . ( I may stand corrected but apparently this is a rule from the owners . ) we had our 3 year old grandson with us and he spent a lot of time hiding under his towel . The pool doesn’t open till 10 am that is to late . We are early risers and would usually be down getting the not so punishing morning sun especially with a small child but this was not possible . There is no pool bar as such there is a gate to the next door restaurant but even its terrace is not really the place you can grab a cold drink in your swimwear . This meant drying off going back to the room or as most people did meant bring drinks down from the apartment which all became a bit of a pain . Last but not least if you don’t like small lifts room 322 etc are not for you as it says it for 4 people but I found it strangely claustrophobic . In summary we had a great holiday and we had partially visited because a relative had had a time share here over 30 years ago . Will I be back possibly if I knew I was getting a room with a sunny balcony and the pool opened at 9 and I could get a parasol .

less

“Good apartment but terrible balcony”

The apartment itself was fab ; well equipped including a dishwasher and a washing machine. However, the 'balcony' was shocking. It was a room with bars and an air con unit. We complained and apparently all apartments were the same which was a load of rubbish. We couldn't sit on it at all as it was … more

The apartment itself was fab ; well equipped including a dishwasher and a washing machine. However, the 'balcony' was shocking. It was a room with bars and an air con unit. We complained and apparently all apartments were the same which was a load of rubbish. We couldn't sit on it at all as it was too hot.

less

“Good hotel, rude behaviour of night time staff”

I would like to provide feedback regarding the way my family and I were treated by your night staff member, Adrian, during our arrival in the early hours of the morning 03/07/2026. We arrived at approximately 3:00 a.m. with confirmed booking documentation from easyJet Holidays. Despite presenting … more

I would like to provide feedback regarding the way my family and I were treated by your night staff member, Adrian, during our arrival in the early hours of the morning 03/07/2026. We arrived at approximately 3:00 a.m. with confirmed booking documentation from easyJet Holidays. Despite presenting our confirmation and despite the easyJet representative speaking directly to Adrian to confirm that our booking existed, we were refused accommodation. What was most disappointing was the complete lack of empathy and professionalism shown throughout the interaction. We were a family with young children who had just arrived after travelling, yet there was no attempt to help us or explore any possible solution. Instead, we were left stranded outside the hotel in the middle of the night. It was also concerning that, despite repeatedly ringing the bell upon our arrival, there was no response for some time. Adrian only opened the door after receiving a telephone call, apparently from easyJet or another party. This created the impression that our arrival was not being attended to appropriately. I also struggle to understand why we were told there was no accommodation available that night, yet we were informed the following day that we could return to the same hotel. This naturally raises questions as to whether alternative arrangements could have been made when we first arrived, particularly given the exceptional circumstances and the fact that we had valid booking confirmation. The situation escalated to the point where the police were called, despite us simply trying to access accommodation that we genuinely believed had been booked for us. This was an extremely distressing experience for our family and one that could, in my view, have been handled with far greater professionalism, empathy and customer care. I hope you will investigate this incident thoroughly and use this feedback as an opportunity to improve staff training, particularly in relation to customer service, communication and handling vulnerable guests during difficult situations.

less