ALEGRIA Costa Ballena Aquafun & Spa

“Authentic Spain and I LOVED it.”

I stayed at the Alegria in May as a solo traveller with Jet2, and my whole stay was perfect. I was welcomed in a very pleasant and highly efficient manner by the reception staff, and my room was exactly as requested and extremely comfortable. The standard of cleaning each day was first class, and I… more

I stayed at the Alegria in May as a solo traveller with Jet2, and my whole stay was perfect. I was welcomed in a very pleasant and highly efficient manner by the reception staff, and my room was exactly as requested and extremely comfortable. The standard of cleaning each day was first class, and I had the best night’s sleep as it was so quiet. The restaurant is clean and very well maintained. The weekend I was there was extremely busy with many families and children, but I was always able to find a table and my drinks were brought immediately. The food was absolutely superb at each and every meal — always hot and with so much choice. The bar area was truly lovely and immaculately clean, and again, even when extremely busy, there was always room to sit. The entertainment area is also very well laid out. I absolutely loved the area where the hotel is located. I walked every day to the stunning beach, and the whole area reminded me of a movie set because it is so green with perfectly manicured parks and not a weed in sight. It is clearly a very wealthy and well cared-for area. However, the best part of my holiday was meeting each and every member of staff here. I have been learning Spanish for many years, and to be surrounded by Spanish clientele and staff was a very valuable experience for me. It was so refreshing not to have fellow British tourists drinking heavily and covered in tattoos everywhere, haha. The staff replied to me in Spanish, which I really appreciated, as that is how I truly learn and practise. In places like Fuengirola, it can feel overwhelmed by British and Irish pubs, but this felt like authentic Spain and I loved it. The Jet2 rep, Pilar, was awesome, and I booked a trip to Cádiz which was breathtaking. The guide, Maggie, and the whole tour were perfect. The restaurant staff are so efficient and accommodating. The bar staff are amazing, and I honestly do not know how they keep up when it gets busy, but they were always pleasant and highly efficient. The restaurant staff are equally wonderful, as are the cleaning staff, and even the chefs were so pleasant. The hotel has such a warm Spanish feel to it — totally perfect all round. I want to give my sincerest thanks to literally everyone and to say that their hard work does not go unnoticed and is greatly appreciated. The management should be very proud of this establishment. Kindest regards, Dave from England

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“Great hotel”

A great hotel, with very friendly and professional staff. The facilities allow for a relaxed family stay, and cater for the whole family. However, the only room for improvement I can identify is that of the none existent gym equipment which needs updating.

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The rooms and hotel in general were always impeccably clean. The nightlife was good. It's a good hotel for those traveling with children. Not apreciate that the water park is also open to guests outside the hotel. Even with hotel guests, it's very crowded during peak season, and with outside guests… more

The rooms and hotel in general were always impeccably clean. The nightlife was good. It's a good hotel for those traveling with children. Not apreciate that the water park is also open to guests outside the hotel. Even with hotel guests, it's very crowded during peak season, and with outside guests, it's overwhelming. The pools were always full, leaving no opportunity to comfortably enjoy them. The lady who made the chek-in was extremely rude and unprofessional; fortunately, she was the only one. The rest of the staff was very professional. The food, while not bad, isn't anything spectacular.

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