Hotel Ipv Palace & Spa

“Lovely stay”

Absolutely lovely. Simone was an amazing receptionist and did everything to help. Poolside rooms lovely, breakfast great selection and we tried evening meal once which was also good. Pool scene wonderful, temperature lovely and lots of beds. Bars great, generally very clean all around and staff … more

Absolutely lovely. Simone was an amazing receptionist and did everything to help. Poolside rooms lovely, breakfast great selection and we tried evening meal once which was also good. Pool scene wonderful, temperature lovely and lots of beds. Bars great, generally very clean all around and staff nice and polite. However, beach very stony and sea not that clear or clean. Lots of people on the beach too. Love the hotel though.

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“Not worth the hype”

5* for cleanliness/cook staff. The reception staff/policies need work. Check in at 2pm but at 2pm then said it’s 2-4pm so they lied. After asking 3x they eventually called the cleaning staff & we got in around 3:15pm. The extractor fan didn’t work in the bathroom and we had no table/ chairs for ou… more

5* for cleanliness/cook staff. The reception staff/policies need work. Check in at 2pm but at 2pm then said it’s 2-4pm so they lied. After asking 3x they eventually called the cleaning staff & we got in around 3:15pm. The extractor fan didn’t work in the bathroom and we had no table/ chairs for our garden room. We asked 3 staff members to eventually get a table the next day. Also garden room is fence view although having your own sun beds is nice and round the corner from the bar. Breakfast is 10/10 and dinner is hit and miss. Some days it was mostly fish and hardly any meat dishes and I hate seafood so not great but desserts are nice and always fruit available. I will say the line for omelettes is stupid as people line up along where the food is so it’s awkward to get to so staff should manage it better. The beach bar is priced fairly for drinks but beach bar and snack bar is a rip off for food. Entertainment was ok, Dance acts were poor the singing acts were decent but started at 10pm which is late and lasts 40mins-1hr. There’s no self entertainment area like darts or a pool table either and during the day the entertainment is basic like aqua aerobics and it’s all in Spanish. Spa was shut the whole of this month for maintenance but I didn’t see a single maintenance person In there till our last day. This was not advertised so very shameful. Pool area is nice staff did said no reserving beds but people were after breakfast so they lied. Lifeguard is suppose to remove towels but didn’t even when asked as it sates its policy. The lifeguard pretended not to know English and started speaking in Spanish when we questioned all the empty beds with towels. 1 out of 2 pool showers worked as well so not great as you’ll read further down we had no courtesy room. Location is out of the way 10-15 min walk to any shops/cafe/bars & 30mins to a main town. Ubers are expensive there is a bus but not many stops so it’s awkward. Our return flight was late so we asked for a courtesy room or late check out and they couldn’t facilitate ? Even though check in is 2-4pm so the fact we couldn’t have a later check out is odd. All the rooms in this hotel and not 1 room for us to pay for like 10mins just to use the showers is again bull****. Also throughout our day our room was always cleaned around 9:45am ish and when we left it was cleaned at 1:30pm ish so the fact we had to wait till after 3pm to check in is bull****. Overall if you want a more affordable hotel as Malaga is an expensive area, close to the beach and a nice pool area with good food this is a nice place. However for what you pay entertainment is poor the facilities are poor as we couldn’t use the spa and they don’t offer courtesy rooms or late check out despite advertising late checkouts. Also if you’re not bothered about entertainment and happy to trek to bars/restaurants every night this also would suit you. Torromolinos is 1000x better than Fuengirola or I’d get a hotel closer to the centre as in 35 degree heat it’s too hot to walk for 20+ mins. The main strip is also more cafe and supermarket based so not great and lively. Also I’d call to check if the spa is open as it wasn’t so clearly not a 4* currently for over £700pp.

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“Near fatal incident”

We have stayed at this hotel several times previously, the breakfast, rooms, hotel location and facilities are all very good. However during our stay there was a major incident in the pool where without the quick thinking of guests could have been a fatality. The guests dived into the pool and res… more

We have stayed at this hotel several times previously, the breakfast, rooms, hotel location and facilities are all very good. However during our stay there was a major incident in the pool where without the quick thinking of guests could have been a fatality. The guests dived into the pool and rescued a gentleman, the guests performed CPR, the lifeguard was slow to respond, leaving two guests giving CPR, I asked bar staff to call emergency services, there was no defibrillator near the pool, I asked staff to get this, myself and another guest opened and directed the emergency services, by the time they arrived the management and other staff had arrived. Fortunately for the fast action of guests a fatality was avoided. Unfortunately the management and staff were slow to react, we tried to speak with management to explain our concerns but they were uninterested. At no time did any of the management team speak to guests around the pool who had witnessed the incident or those who were in shock having been involved in CPR. If you do stay at this hotel ensure you supervise your children and stay within your depth is a weak or non swimmer at all times in the pool area, as unfortunately the staff had not learnt from the incident as the following day the lifeguard and staff that cover the lifeguards breaks were eating and watching something on their phone behind the desk, the lifeguards are also expected to police the subbed and hand out towels whilst watching the pool. The emergency procedures need to be addressed and staff trained. I speak as an experienced swimming teacher, lifeguard and first aider.

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