Mediterraneo Bay Hotel & Resort

“What a lovely time we had.....”

Me and my mum and son really loved it, from the staff customer service always with a smile and happy to help. To food was delicious different food every day spoilt for choice. The swimming pool was cold but that didn't stopped my son from enjoying the holidays, the entertainment was ok there was so… more

Me and my mum and son really loved it, from the staff customer service always with a smile and happy to help. To food was delicious different food every day spoilt for choice. The swimming pool was cold but that didn't stopped my son from enjoying the holidays, the entertainment was ok there was someone singing every day, the drinks were nice too. Would definitely come back.

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“Overall good with areas to improve”

Whilst overall we had a pleasant and enjoyable holiday, there are definitely some areas for improvement, particularly regarding first impressions. Check in was diabolical. We waited for around 1 hour 30 minutes just to get to the reception desk. During this time, there were no refreshments offered… more

Whilst overall we had a pleasant and enjoyable holiday, there are definitely some areas for improvement, particularly regarding first impressions. Check in was diabolical. We waited for around 1 hour 30 minutes just to get to the reception desk. During this time, there were no refreshments offered, no other member of staff to speak to and we had 2 extremely tired, hungry and grumpy children with us. The reception staff kept serving clients at the side who were bypassing the queue over those checking in. The apparent reason for such long delays is that they need to verify your details and check that you have a booking with them by you sending confirmation via email - if this is the case, why on earth not request this before you arrive at the hotel!? I could have easily sent this over in advance. When we got to the check in desk, neither of the 2 staff who eventually served us offered so much as an apology, let alone anything to compensate for the time it took us to check in (and I am fluent in Spanish so there was definitely no language barrier there!). This left a really poor first impression and to be honest is probably the main reason I am only rating 3 stars. It's also disappointing to read another review of someone who stayed at the same time as us who had similar issues at check in was offered a gesture of goodwill when we didn't even get a sorry! Surely customers should all be treated equally? We were half board and found the drinks prices reasonable, the breakfast and dinner was tasty with a wide variety of choices, including fresh seafood and fresh meat on the grill, a large salad bar and plenty of sweets. The staff in the dining room were pleasant enough although I wouldn't say they went out of their way. Our room was clean and well maintained, although on a few occasions we had to ask for toilet roll or towels to be replenished. The pool area was great although a little frustrating that the slides closed between around 2-4.30 which is generally the hottest part of the day, although I understand this is because of the siesta. We ventured out every day and the hotel is within walking distance to other bars and restaurants, although you would probably need to catch a bus to Roquetas centre. We experienced another incident where my partner slipped on wet floor near the lifts. He cut and bruised his knee but once again, reception couldn't seem to care less about this and simply put a wet floor sign up, again not bothering to even ask if there was anything they could do for him or apologise for the incident. Overall, if the front desk improves, it would largely improve customer's experience here.

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